EtreCheckPro version: 6.5.2 (6F007)
Report generated: 2021-09-30 07:39:06
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:21
Performance: Excellent

Problem: Computer is restarting
Description: 
since 11.6 upgrade Mac keeps restarting by itself.

Major Issues: None

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2017)
  iMac Model: iMac18,3
  3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core
  8 GB RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM1 - Empty   

Video Information:
  Radeon Pro 580 - VRAM: 8 GB
    iMac (built-in) 5120 x 2880

Drives:
  disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Fusion Drive] 121.02 GB
      disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 463.17 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 620 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk2s6 - Update (APFS) (Shared - 4 MB used)

  disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 2.00 TB
      disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 463.17 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 620 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk2s6 - Update (APFS) (Shared - 4 MB used)

  disk3 - WD Elements 2621 2.00 TB
  External USB 5 Gbit/s USB
    disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk3s2 - W*************e (Journaled HFS+) 2.00 TB (1.71 TB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    2.12 TB (Shared - 463.17 GB used, 1.64 TB available, 1.63 TB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s2 - Preboot [APFS Preboot]
    2.12 TB (Shared - 620 MB used, 1.63 TB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk2s4 - VM [APFS VM]
    2.12 TB (Shared - 1.07 GB used, 1.63 TB free)
    APFS
    Mount point: /System/Volumes/VM

  disk2s5s1 - Macintosh HD [APFS Snapshot]
    2.12 TB (Shared - 15.33 GB used, 1.64 TB available, 1.63 TB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk2s6 - Update
    2.12 TB (Shared - 4 MB used, 1.63 TB free)
    APFS
    Mount point: /System/Volumes/Update

  disk3s2 - W*************e
    2.00 TB (1.71 TB used, 292.69 GB available, 292.67 GB free)
    Journaled HFS+
    Mount point: /Volumes/W*************e

Network:
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 4.92 GB available

System Software:
  macOS Big Sur 11.6 (20G165) 
  Time since boot: About 4 days

Notifications:
  Google Chrome.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.bombich.ccchelper.plist
    Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.id-design.whatsizehelper.plist
    Executable: /Library/PrivilegedHelperTools/com.id-design.whatsizehelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist
    Executable: /Library/PrivilegedHelperTools/com.bombich.ccc
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.ARM.***.plist
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARM.***.plist
    Details: Close match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist
    Executable: /Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemon --config '/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemonConfiguration.txt'
    Details: Exact match found in the legitimate list - probably OK

  Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd
    Details: Restrictive app permissions - possibly adware

  Plugin: /Library/Internet Plug-Ins/LOREXClientPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

  Apps: 10

Old Applications:
  90 x86-only apps

Kernel Extensions:
  /Applications/Trim Enabler.app
    [Not Loaded] TrimEnabler.kext - org.cindori.TrimEnabler (1.0 - SDK 10.10)

  /Applications/VMware Fusion.app
    [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.19.9.1 (19.9.1)
    [Not Loaded] vmnet.kext - com.vmware.kext.vmnet (12.1.2)
    [Not Loaded] vmmon.kext - com.vmware.kext.vmx86 (12.1.2)

  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3)
    [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14)
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.2.0)
    [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)
    [Not Loaded] MovaviSoundGrabber.kext - com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.6)

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  176 Apple tasks
  [Running]  151 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  177 Apple tasks
  [Running]  141 Apple tasks

Launch Daemons:
  [Running] com.adobe.ARM.***.plist (? e489e9cb  - installed 2016-01-18)
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-20)
  [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-09-19)
  [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-10-29)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2019-10-05)
  [Loaded] com.bombich.ccc.plist (? 41245744  - installed 2014-05-17)
  [Loaded] com.bombich.ccchelper.plist (? 57b4d537  - installed 2016-10-26)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-23)
  [Loaded] com.id-design.whatsizehelper.plist (? d9c1f0d4  - installed 2015-11-29)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2012-04-02)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0  - installed )
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-09-11)
  [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-09-11)
  [Loaded] org.cindori.TEAuth.plist (Oskar Groth - installed 2016-08-22)

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-11)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-20)
  [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-09-19)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-19)
  [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-09-08)
  [Not Loaded] com.bomgar.bomgar-scc-sdcust-login-drone-5ACB9F45.plist (? 77edaffb  - installed 2018-04-09)
  [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2020-09-13)
  [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02)
  [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10)
  [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-06-27)
  [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-04-20)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)
  [Other] com.rosettastone.rosettastonedaemon.plist (? fb2f5604  - installed 2015-11-29)
  [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-09-11)
  [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-09-11)

User Launch Agents:
  [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-19)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-23)

User Login Items:
  [Running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper (App Store - installed 2021-07-06)
    Modern Login Item
    /Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword-osx-helper.app

  [Running] Dropbox (Dropbox, Inc. - installed 2021-09-14)
    Application
    /Applications/Dropbox.app

  [Not Loaded] OnkyMoteHelperApp (App Store - installed 2017-09-14)
    Modern Login Item
    /Applications/OnkyMote.app/Contents/Library/LoginItems/OnkyMoteHelperApp.app

  [Not Loaded] StartUpHelper (Spotify - installed 2020-10-30)
    Modern Login Item
    /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-09-03)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2015-06-19)
    Modern Login Item
    /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app

Internet Plug-ins:
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-14)
  LOREXClientPlugin: 1.0.1.26 (? - installed 2018-04-09)
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-14)
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-20)
  SharePointBrowserPlugin: 14.7.3 (? - installed 2017-04-13)

Audio Plug-ins:
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-20)

3rd Party Preference Panes:
  Flash Player (Adobe Inc. - installed 2020-10-29)

Backup:
  Auto backup: Yes
  Destinations: 
    W*************e [Local] (Last used)
      Total size: 2.00 TB
      Total number of backups: 57
      Oldest backup: 2021-03-01 07:10:00
      Last backup: 2021-09-30 07:08:35
  6 local snapshots
  Oldest local snapshot: 2021-09-29 08:08:06
  Last local snapshot: 2021-09-30 06:55:10

  3rd party backup: Carbon Copy Cloner

Performance:
  System Load: 1.60 (1 min ago) 1.90 (5 min ago) 1.93 (15 min ago)
  Nominal I/O speed: 1.37 MB/s
  File system: 22.58 seconds
  Write speed: 321 MB/s
  Read speed: 2771 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 3 %
  User: 6 %
  Idle: 91 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  EtreCheckPro 11.14 % (Etresoft, Inc.)
  mds 9.66 % (Apple)
  WindowServer 6.58 % (Apple)
  mdbulkimport (2) 6.48 % (Apple)
  Google Chrome Helper (Renderer) (9) 3.86 % (Google, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (9) 740 MB (Google, Inc.)
  EtreCheckPro 402 MB (Etresoft, Inc.)
  Google Chrome 220 MB (Google, Inc.)
  Adobe CEF Helper (Renderer) 196 MB (Adobe Inc.)
  Dropbox (3) 134 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 29 MB / 5 MB (Apple)
  apsd 180 KB / 247 KB (Apple)
  Dropbox 167 KB / 244 KB (Dropbox, Inc.)
  netbiosd 130 KB / 39 KB (Apple)
  trustd 63 KB / 4 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 4 (Apple)
  Messages 2 (Apple)
  Dropbox Web Helper (3) 1 (Dropbox, Inc.)
  Google Chrome Helper (Renderer) (9) 0 (Google, Inc.)
  Epson Scanner Monitor 0 (Seiko Epson Corporation)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 311 MB
  Used RAM: 5.61 GB
  Cached files: 2.09 GB

  Available RAM: 2.39 GB
  Swap Used: 76 MB

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-08-07 macOS 11.5.1 (11.5.1)
  2021-08-09 Google Earth (1.3.16.173)
  2021-08-20 macOS 11.5.2 (11.5.2)
  2021-09-01 General_LorexCloud-Mac64_Eng_IS_V1.0.0.R.20200115 (1.0)
  2021-09-03 WhatsApp (2.2134.10)
  2021-09-11 ARMDC Agent Installer (1.0.0)
  2021-09-14 Adobe Acrobat DC (21.007.20091) (21.007.20091)
  2021-09-16 Paint S (5.10.5)
  2021-09-21 Safari (15.0)
  2021-09-21 macOS 11.6 (11.6)
  2021-09-21 MRTConfigData (1.84)
  2021-09-24 Google Drive (1.3.16.173)
  2021-09-25 XProtectPlistConfigData (2151)
  2021-09-29 Spark (2.11.2)
  2021-09-29 Numbers (11.2)
  2021-09-29 Pages (11.2)
  2021-09-29 Keynote (11.2)

Clean up:
  /Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5ACB9F45.plist
    /Users/Shared/bomgar-scc-20180409-111341.app/Contents/MacOS/sdcust
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-09-26 16:17:58 AdobeIPCBroker.app Crash
    Executable: /Applications/Utilities/Adobe Application Manager/IPC/AdobeIPCBroker.app

  2021-09-24 08:04:50 Spotify.app Hang
    Executable: /Applications/Spotify.app


End of report