EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-06 04:08:34 Download EtreCheck from https://etrecheck.com Runtime: 6:08 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Apps are crashing Description: Apps crash and Preview wonâ t open files Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2012) - Vintage! iMac Model: iMac13,1 2.7 GHz Quad-Core Intel Core i5 (i5-3330S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 764.15 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.31 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 764.15 GB used, 228.83 GB available, 219.48 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 219.48 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.31 GB used, 228.83 GB available, 219.48 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H114) Time since boot: About 10 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Safari Extension: Webex Meetings 32-bit Applications: 2 32-bit apps Kernel Extensions: /Library/Extensions LfConnectDriver.kext (1.16.1 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 163 Apple tasks [Running] 134 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 174 Apple tasks [Running] 125 Apple tasks [Other] 3 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-12-03) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-15) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.leapfrog.connect2.authdaemon.plist (LeapFrog Enterprises, Inc. - installed 2018-05-06) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-08) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-08-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-31) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-19) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Send Anywhere Login Helper (App Store - installed 2018-05-08) Modern Login Item /Applications/Send Anywhere.app/Contents/Library/LoginItems/Send Anywhere Login Helper.app Internet Plug-ins: AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-10-27) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-10-27) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-10-28) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Webex Meetings (? - installed 2020-12-17) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 2.73 (1 min ago) 2.48 (5 min ago) 1.86 (15 min ago) Nominal I/O speed: 3.07 MB/s File system: 69.09 seconds Write speed: 78 MB/s Read speed: 87 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 5 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 16.83 % (?) deleted 11.65 % (Apple) EtreCheck 6.19 % (App Store) System Information 1.38 % (Apple) helpd 1.15 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 503 MB (App Store) Safari 144 MB (Apple) App Store 137 MB (Apple) accountsd 104 MB (Apple) Finder 78 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 23 MB / 1 MB (?) SystemUIServer 0 B / 104 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) UsageTrackingAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.22 GB Used RAM: 5.06 GB Cached files: 1.71 GB Available RAM: 2.94 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-12-10 Logic Pro (10.6.1) 2020-12-10 MainStage (3.5.1) 2020-12-15 Microsoft AutoUpdate 2020-12-15 Microsoft PowerPoint 2020-12-15 Microsoft OneNote 2020-12-17 XProtectPlistConfigData (2137) 2020-12-19 Mobile Device (1.0.0.0) 2020-12-28 Microsoft Excel 2020-12-28 Security Update 2020-001 (10.15.7) 2020-12-28 Microsoft Word 2020-12-28 Safari (14.0.2) 2020-12-28 MRTConfigData (1.72) 2021-01-05 Zoom (5.4.59780.1220) 2021-01-06 EtreCheck (5.6.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report