EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-03-28 13:33:40 Download EtreCheckPro from https://etrecheck.com Runtime: 3:53 Performance: Good Problem: Other problem Description: Cannot log-on to a particular banking website via Safari on Mac Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. External drives and performance - There are external drives connected that could be affecting performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) Status: Supported iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (151.72 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (1.81 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.13 GB used) disk1s4 (APFS) [APFS Container] (8.94 GB used) disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (8.94 GB used) disk1s5 - VM (APFS) [APFS VM] (1 MB used) disk1s6 - Update (APFS) (9 MB used) disk2 - LaCie Mobile Drive 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk3s1 - L****************e (APFS) (722.86 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 151.72 GB Shared values Size: 499.96 GB Free: 336.19 GB Available: 359.76 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.81 GB Shared values Size: 499.96 GB Free: 336.19 GB disk1s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 8.94 GB Shared values Size: 499.96 GB Free: 336.19 GB Available: 359.76 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 499.96 GB Free: 336.19 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 9 MB Shared values Size: 499.96 GB Free: 336.19 GB disk3s1 - L****************e Filesystem: APFS Mount point: /Volumes/L****************e Used: 722.86 GB Shared values Size: 2.00 TB Free: 1.28 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Ventura 13.2.1 (22D68) Time since boot: About an hour Notifications: AntivirusforMac.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Bitdefender Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.IJNetworkToolHelper.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.IJNetworkToolHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.sonofagun.shipsclockd.plist Executable: /Library/ShipsClock/ShipsClock.app/Contents/MacOS/shipsclock Details: Exact match found in the legitimate list - probably OK Login Item: /Library/Printers/Canon/BJPrinter/Utilities/Canon IJ Network Scan Utility.app Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox.plugin Preference panel: /Library/PreferencePanes/ShipsClock.prefPane Apps: 12 Applications: 510 apps 70 x86-only apps 17 unsigned apps System Extensions: [Running] Bitdefender.SPSE - version 1.5.7 (Bitdefender SRL - 2023-01-12) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.5.7 (Bitdefender SRL - 2023-01-12) [Running] com.bitdefender.vpn.neprovider - version 4.3.0 (Bitdefender SRL - 2023-03-22) Application: /Applications/Bitdefender/Bitdefender VPN.app - version 4.1.1 (Bitdefender SRL - 2023-03-22) Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.1) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.2) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.10.04) [Not Loaded] BJUSBMP.kext - jp.co.canon.bj.kext.BJUSBMP (2.9.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 188 Apple tasks [Running] 157 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 190 Apple tasks [Running] 181 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2023-01-12) Executable: /Library/Bitdefender/Central/Agent/bdagentd [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2022-10-24) Executable: /Library/Bitdefender/AVP/antivirus.bundle/BDUpgDaemon [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-18) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-03-25) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-03-25) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-03-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-03-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2020-03-23) Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper [Loaded] jp.co.canon.IJNetworkToolHelper.plist (Not signed - installed 2018-12-16) Executable: /Library/PrivilegedHelperTools/jp.co.canon.IJNetworkToolHelper [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2018-12-16) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Loaded] org.sonofagun.shipsclockd.plist (Not signed - installed 2010-01-14) Executable: /Library/ShipsClock/ShipsClock.app/Contents/MacOS/shipsclock Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2022-10-30) Executable: /Applications/Bitdefender/AntivirusforMac.app/Contents/MacOS/AntivirusforMac [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-18) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-18) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-03-25) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-03-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-03-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2022-09-19) Command: /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery --autolaunch [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2022-09-19) Executable: /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver User Launch Agents: [Other] com.adobe.ARM.***.plist (Not signed - installed 2012-01-08) Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (Not signed - installed 2009-11-19) Command: /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert -l /Users/Steve/Library/Logs/CSConfigDotMacCert.log -u spaul@me.com -t SharedServices -s [Running] org.Navionics.NavService.plist (NAVIONICS S.R.L. - installed 2021-09-03) Executable: /Applications/Chart Installer/NavService.app/Contents/MacOS/NavService User Login Items: [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2023-03-22) Modern Login Item /Applications/Bitdefender/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Loaded] Canon IJ Network Scanner Selector EX (Canon Inc. - installed 2019-12-16) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Running] MessengerHelper (Facebook, Inc. - installed 2022-11-18) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (Facebook, Inc. - installed 2022-11-18) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-03-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-03-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2020-03-23) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Loaded] Canon IJ Network Scan Utility (Not signed - installed 2019-12-17) Application /Library/Printers/Canon/BJPrinter/Utilities/Canon IJ Network Scan Utility.app [Running] Reminders (Apple - installed 2023-02-09) Application /System/Applications/Reminders.app App Extensions: Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app Action services: Repair Tool - /Applications/Pixelmator.app Safari extensions: Anti-tracker Icon - /Applications/Bitdefender/AntivirusforMac.app TrafficLight - /Applications/Bitdefender/AntivirusforMac.app eWallet AutoPass - /Applications/eWallet.app Photo editing extensions: Pixelmator Retouch - /Applications/Pixelmator.app Pixelmator Distort - /Applications/Pixelmator.app File providers: OneDrive File Provider - /Applications/OneDrive.app Finder sync extensions: WDDesktop Finder Extension - /Library/Application Support/WDDesktop.app OneDrive Finder Integration - /Applications/OneDrive.app Ad-blockers: Anti-tracker Engine - /Applications/Bitdefender/AntivirusforMac.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): PixelmatorLook - /Applications/Pixelmator.app com.pixelmator.pxm *.pxm GBQLGenerator - /Library/QuickLook/GBQLGenerator.qlgenerator com.apple.garageband.project *.band com.apple.garageband.template.magic *.wand com.apple.garageband.template.magicmentor *.mwand Internet Plug-ins: EPPEX Plugin: 10.0 (? - installed 2013-11-06) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-26) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-26) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-16) GarminGpsControl: 2.9.2.0 Release (? - installed 2010-03-25) Silverlight: 4.0.51204.0 (? - installed 2011-02-20) CouponPrinter-FireFox: Version 1.1.5 (? - installed 2010-02-01) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-06) 3rd Party Preference panels: ShipsClock (? - installed 2010-03-25) Backup: Time Machine information is limited without Full Disk Access Destinations: Data [Network] L****************e [Local] (Last used) 9 local snapshots Oldest local snapshot: 2023-03-27 13:18:37 Last local snapshot: 2023-03-28 12:38:15 Performance: System Load: 1.77 (1 min ago) 1.88 (5 min ago) 1.97 (15 min ago) Nominal I/O usage: 0.56 MB/s File system: 38.84 seconds Write speed: 1812 MB/s Read speed: 2451 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 6 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 10.36 % (Etresoft, Inc.) WindowServer 5.54 % (Apple) kernel_task 4.62 % (Apple) sysmond 2.44 % (Apple) BDLDaemon 0.94 % (Bitdefender SRL) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (11) 1.29 GB (Apple) BDLDaemon 1.21 GB (Bitdefender SRL) EtreCheckPro 792 MB (Etresoft, Inc.) MTLCompilerService (28) 595 MB (Apple) WD Discovery Helper (2) 199 MB (Western Digital Corporation Branded Products Group) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 19 MB / 1 MB (Apple) mDNSResponder 2 MB / 799 KB (Apple) Mail 373 KB / 31 KB (Apple) apsd 33 KB / 128 KB (Apple) trustd 72 KB / 22 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) mdbulkimport (2) 2 (Apple) CMFSyncAgent 2 (Apple) BDCoreIssues 1 (Bitdefender SRL) mds 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 765 MB Used RAM: 8.56 GB Cached files: 6.70 GB Available RAM: 7.44 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-02-12 Adobe Acrobat Reader (22.003.20314) (22.003.20314) 2023-02-12 eWallet (8.6.1) 2023-02-21 macOS 13.2.1 (13.2.1) 2023-02-22 XProtectPlistConfigData (2166) 2023-03-15 Microsoft AutoUpdate (4.30.20121301) 2023-03-15 Microsoft OneNote (16.71.23031200) 2023-03-15 Microsoft PowerPoint (16.71.23031200) 2023-03-15 Microsoft Word (16.71.23031200) 2023-03-15 Microsoft Excel (16.71.23031200) 2023-03-16 Microsoft Edge (111.0.1661.54) 2023-03-17 XProtectPayloads (93) 2023-03-22 Microsoft Outlook (16.71.23031800) 2023-03-25 Adobe Acrobat Reader (23.001.20093) (23.001.20093) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2023-03-28 11:59:42 AntivirusforMac.app High CPU Use Executable: /Applications/Bitdefender/AntivirusforMac.app 2023-03-27 12:24:23 imagent Crash Executable: /System/Library/PrivateFrameworks/IMCore.framework/imagent.app Details: libsystem_c.dylib: abort() called 2023-03-26 11:44:18 com.apple.appkit.xpc.openAndSavePanelService High CPU Use Executable: /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService 2023-03-24 10:35:49 com.apple.WebKit.WebContent High CPU Use (3 times) Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-03-22 08:33:09 legacyLoader-x86_64 Crash Executable: /System/Library/Frameworks/PreferencePanes.framework/Versions/A/XPCServices/legacyLoader-x86_64.xpc/Contents/MacOS/legacyLoader-x86_64 Details: libsystem_c.dylib: abort() called End of report