EtreCheckPro version: 6.5.5 (6F024)
Report generated: 2021-12-27 10:54:23
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:14
Performance: Excellent

Problem: Apps are crashing

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Kernel panics - This system has experienced kernel panics that could be related to 3rd party software.
  Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  No Time Machine backup - Time Machine backup not found.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  Runaway user process - A user process is using a large percentage of your CPU.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)
  MacBook Pro Model: MacBookPro14,2
  3.5 GHz Dual-Core Intel Core i7 (i7-7567U) CPU: 2-core
  16 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 8 GB LPDDR3 2133  
    BANK 1/DIMM0 - 8 GB LPDDR3 2133  
  Battery: Health = Normal - Cycle count = 557

Video Information:
  Intel Iris Plus Graphics 650 - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 499.96 GB
      disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 203.23 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 638 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 (APFS) [APFS Container] (Shared - 15.75 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used)
        disk1s6 - Update (APFS) (Shared - 5 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    499.96 GB (Shared - 203.23 GB used, 294.62 GB available, 277.99 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s2 - Preboot [APFS Preboot]
    499.96 GB (Shared - 638 MB used, 277.99 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    499.96 GB (Shared - 1.07 GB used, 277.99 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    499.96 GB (Shared - 15.75 GB used, 294.62 GB available, 277.99 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - Update
    499.96 GB (Shared - 5 MB used, 277.99 GB free)
    APFS
    Mount point: /System/Volumes/Update

Network:
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en7: iPhone
  Interface en6: iPhone 2
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Monterey 12.1 (21C52) 
  Time since boot: Less than an hour

Notifications:
  Google Chrome.app
    one notification

  ExpressVPN.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
    Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
    Details: Exact match found in the legitimate list - probably OK

  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

  Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane

Old Applications:
  12 x86-only apps

System Extensions:
  [Running] networkextension - version 10.2.2 (Sophos - 2021-11-04)
    Application: /Applications/Sophos/Sophos Network Extension.app - version 10.2.2

  [Running] com.sophos.endpoint.scanextension - version 10.2.2 (Sophos - 2021-11-04)
    Application: /Applications/Sophos/Sophos Scan.app - version 10.2.2
    Description: Scanning Services

Kernel Extensions:
  /Applications/ExpressVPN.app
    [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (1.0.2 - SDK 10.14)

  /Applications/VMware Horizon Client.app
    [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.18.1.1 (18.1.1)

  /Library/Application Support/VirtualBox
    [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.18)
    [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.18)
    [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.18)
    [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.18)

  /Library/Extensions
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  192 Apple tasks
  [Running]  146 Apple tasks
  [Other]  2 Apple tasks

System Launch Agents:
  [Not Loaded]  15 Apple tasks
  [Loaded]  199 Apple tasks
  [Running]  135 Apple tasks
  [Other]  One Apple task

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-11-06)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-11-06)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2021-11-06)
  [Running] com.box.desktop.autoupdater.plist (Box, Inc. - installed 2021-12-16)
  [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-12-16)
  [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2021-12-16)
  [Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2021-11-06)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-16)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-16)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-15)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-14)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2  - installed 2020-12-09)
  [Not Loaded] org.virtualbox.startup.plist (? 700b9385  - installed 2021-03-11)

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-11-06)
  [Running] com.box.desktop.helper.plist (Box, Inc. - installed 2021-12-16)
  [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-12-16)
  [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-12-16)
  [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-12-16)
  [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-12-16)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-15)
  [Not Loaded] com.oracle.java.Java-Updater.plist (? 8b8179c5  - installed 2020-12-09)

User Launch Agents:
  [Loaded] com.box.desktop.launch.plist (Box, Inc. - installed 2021-12-18)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-06)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)
  [Other] mega.mac.megaupdater.plist (? 0  - installed 2020-05-28)
  [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2021-03-11)

User Login Items:
  [Loaded] DeepL Launcher (Linguee GmbH - installed 2021-12-18)
    Modern Login Item
    /Applications/DeepL.app/Contents/Library/LoginItems/DeepL Launcher.app

  [Running] Dropbox (Dropbox, Inc. - installed 2021-12-18)
    Application
    /Applications/Dropbox.app

  [Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2021-12-18)
    Application
    /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app

  [Running] OneDrive (Microsoft Corporation - installed 2021-12-18)
    Application
    /Applications/OneDrive.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-12-18)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-12-18)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-12-16)
    Modern Login Item
    /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-05-18)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2019-05-18)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

Internet Plug-ins:
  Silverlight: 5.1.50901.0 (? - installed 2021-11-06)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-11-06)
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-11-06)
  F5 SSL VPN Plugin: 7172.2018.1130.1 (F5 Networks, Inc. - installed 2021-11-06)
  JavaAppletPlugin: Java 8 Update 281 build 09 (? - installed 2021-11-06)

3rd Party Preference Panes:
  Java (? - installed 2020-12-09)

Backup:
  Time Machine information not available without Full Drive Access.
  14 local snapshots
  Oldest local snapshot: 2021-12-19 16:08:27
  Last local snapshot: 2021-12-27 05:04:51

Performance:
  System Load: 139.84 (1 min ago) 54.44 (5 min ago) 21.40 (15 min ago)
  Nominal I/O speed: 0.19 MB/s
  File system: 24.53 seconds
  Write speed: 1776 MB/s
  Read speed: 2194 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 13 %
  User: 82 %
  Idle: 5 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  mds_stores 220.86 % (Apple)
  EtreCheckPro 22.50 % (Etresoft, Inc.)
  WindowServer 8.88 % (Apple)
  kernel_task 2.67 % (Apple)
  mds 0.90 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (13) 1.15 GB (Google, Inc.)
  EtreCheckPro 674 MB (Etresoft, Inc.)
  Dropbox (3) 341 MB (Dropbox, Inc.)
  kernel_task 249 MB (Apple)
  Dropbox Web Helper (3) 232 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  IMTransferAgent 35 KB / 2 MB (Apple)
  Mail 280 KB / 101 KB (Apple)
  Dropbox 17 KB / 260 KB (Dropbox, Inc.)
  apsd 90 KB / 82 KB (Apple)
  biometrickitd 11 KB / 101 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  mds_stores 109 (Apple)
  Google Chrome 4 (Google, Inc.)
  WindowServer 4 (Apple)
  mds 1 (Apple)
  Dropbox Web Helper (3) 0 (Dropbox, Inc.)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 6.14 GB
  Used RAM: 5.66 GB
  Cached files: 4.21 GB

  Available RAM: 10.34 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-11-06 Safari (15.1)
  2021-11-06 macOS Monterey (12.0.1)
  2021-11-06 macOS 12.0.1 (12.0.1)
  2021-11-09 MRTConfigData (1.85)
  2021-11-16 Microsoft Office Licensing Helper (0)
  2021-11-18 iMovie (10.3.1)
  2021-12-14 Core Services Application Configuration Data 12.0 (120.73)
  2021-12-15 Microsoft AutoUpdate (4.42.21121100)
  2021-12-15 Microsoft Excel (16.56.21121100)
  2021-12-15 Microsoft OneNote (16.56.21121100)
  2021-12-15 Microsoft Outlook (16.56.21121100)
  2021-12-15 Microsoft PowerPoint (16.56.21121100)
  2021-12-15 Microsoft Word (16.56.21121100)
  2021-12-16 Citrix Workspace (21.12.0)
  2021-12-16 Box (2.24.208)
  2021-12-17 XProtectPlistConfigData (2153)
  2021-12-18 Microsoft Remote Desktop (10.7.3)
  2021-12-18 macOS 12.1 (12.1)

Clean up:
  ~/Library/LaunchAgents/mega.mac.megaupdater.plist
    /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-12-27 10:49:57 Kernel Panic (16 times)
    3rd party kernel extensions: 
      com.highpoint-tech.kext.HighPointIOP
      com.highpoint-tech.kext.HighPointRR
      com.softraid.driver.SoftRAID

  2021-12-23 09:41:25 SophosEventMonitor Crash
    Executable: /Library/Sophos Anti-Virus/SophosEventMonitor.bundle/Contents/MacOS/SophosEventMonitor

  2021-12-22 14:17:45 Sophos Scan.app High CPU Use
    Executable: /Applications/Sophos/Sophos Scan.app

  2021-12-21 10:59:10 SophosMcsAgentD Crash
    Executable: /Library/Sophos Anti-Virus/SophosMcsAgentD.bundle/Contents/MacOS/SophosMcsAgentD
    Details:
      CoreFoundation: *** Terminating app due to uncaught exception 'NSInval
      idArgumentException', reason: '*** -[__NSPlaceholderDictionary initWit
      hObjects:forKeys:count:]: attempt to insert nil object from objects[3]
      '
      libc++abi.dylib: terminating with uncaught exception of type NSExcepti
      on
      libsystem_c.dylib: abort() called

  2021-12-20 14:46:28 com.sophos.endpoint.scanextension Crash
    Executable: /Library/SystemExtensions/*/com.sophos.endpoint.scanextension


End of report