EtreCheckPro version: 6.8.7 (68068) Report generated: 2025-01-14 20:09:31 Download EtreCheckPro from https://etrecheck.com Runtime: 3:19 Performance: Excellent Problem: Other problem Description: Computer is crashing Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3,8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 64 GB RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 S27F358 1920 x 1080 Drives: disk0 - Aura Pro X2 960.20 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 [APFS Container] 959.99 GB disk4 [APFS Virtual drive] 959.99 GB (Shared by 6 volumes) disk4s1 - S********** - Data (APFS) [APFS Virtual drive] (162.17 GB used) disk4s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk4s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk4s4 (APFS) [APFS Container] (9.35 GB used) disk4s4s1 - S********D (APFS) [APFS Snapshot] (9.35 GB used) disk4s5 - Update (APFS) (7 MB used) disk4s6 - VM (APFS) [APFS VM] (1 MB used) disk1 - LaCie 2big Dock Thunderbolt 3 Raid 0 20.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - L**************B (Journaled HFS+) 20.00 TB (14.33 TB used) disk2 - LaCie 2big Dock Thunderbolt 3 Raid 0 16.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - O**********************B (Journaled HFS+) 16.00 TB (12.98 TB used) disk3 - Samsung SSD 870 QVO 4TB 4.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 4.00 TB disk5 [APFS Virtual drive] 4.00 TB disk5s1 - K***************o (APFS) (3.24 TB used) disk6 - Generic- SD/MMC 63.86 GB External USB Up to 5 Gb/s USB disk6s1 - C*********r 63.85 GB (2.55 GB used) disk7 - LaCie P9237 Desktop 8.00 TB (Mechanical) External USB Up to 5 Gb/s USB disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk7s2 - B******************S (Journaled HFS+) 8.00 TB (7.79 TB used) Mounted Volumes: disk1s2 - L**************B Filesystem: Journaled HFS+ Mount point: /Volumes/L**************B Used: 14.33 TB Size: 20.00 TB Free: 5.67 TB disk2s2 - O**********************B Filesystem: Journaled HFS+ Mount point: /Volumes/O**********************B Used: 12.98 TB Size: 16.00 TB Free: 3.02 TB disk4s1 - S********** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 162.17 GB Shared values Size: 959.99 GB Free: 784.97 GB Available: 790.02 GB disk4s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.13 GB Shared values Size: 959.99 GB Free: 784.97 GB disk4s4s1 - S********D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.35 GB Shared values Size: 959.99 GB Free: 784.97 GB Available: 790.02 GB disk4s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 7 MB Shared values Size: 959.99 GB Free: 784.97 GB disk4s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 959.99 GB Free: 784.97 GB disk5s1 - K***************o Filesystem: APFS Mount point: /Volumes/K***************o Used: 3.24 TB Shared values Size: 4.00 TB Free: 758.66 GB Available: 759.20 GB disk6s1 - C*********r Mount point: /Volumes/C*********r Used: 2.55 GB Size: 63.85 GB Free: 61.28 GB disk7s2 - B******************S Filesystem: Journaled HFS+ Mount point: /Volumes/B******************S Owners enabled: No Used: 7.79 TB Size: 8.00 TB Free: 215.61 GB Available: 216.20 GB USB: USB 3.0 bus LaCie - P9237 Desktop LaCie - Porsche Desktop LaCie - Porsche Desktop VIA Labs, Inc. - USB2.0 Hub VIA Labs, Inc. - USB Billboard Device VIA Labs, Inc. - USB2.0 Hub Apple Inc. - Magic Keyboard C-Media Electronics Inc. - USB Audio Device SINOWEALTH - Wired Gaming Mouse Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus VIA Labs, Inc. - USB3.0 Hub VIA Labs, Inc. - USB3.0 Hub Generic - USB3.0-CRW Realtek - USB 10/100/1000 LAN USB 3.0 bus LaCie - RaidConfig USB 3.0 bus Realtek - USB3.1 Card Reader USB 3.0 bus LaCie - RaidConfig USB 3.0 bus Realtek - USB3.1 Card Reader Network: Interface usbmodem147100: USB ACM 3 Interface usbmodem147400: USB ACM 2 Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface usbmodem14100: USB ACM Interface en5: AX88179A Interface en7: USB 10/100/1000 LAN Interface en8: HERO12 Black Interface en4: iPhone Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled Firewall: Blocked apps: System Software: macOS Ventura 13.7.2 (22H313) Time since boot: About 3 hours Notifications: Dropbox.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Kernel Extensions: /Applications/LaCie RAID Manager/LaCie RAID Manager.app [Loaded] MultyLaCieMvumi.kext - com.lacie.driver.mvumi (1.3.23 - SDK 11) /Applications/Toolkit.app [Loaded] SeagateDiskService.kext - com.seagate.IOSED01 (67.0 - SDK 10.10) /Library/Extensions [Loaded] LaCieScsiType00.kext - com.LaCie.ScsiType00 (2.7.0 - SDK 10.8) System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 197 Apple tasks [Running] 157 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 210 Apple tasks [Running] 168 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-09) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-09) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-18) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Other] com.lacie.LaCieDesktopManagerDaemon.plist (Not signed - installed 2017-10-24) Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon [Running] com.lacie.driver.mvumi.plist (Marvell Semiconductor Inc - installed 2025-01-10) Command: /sbin/kextload /Library/Extensions/LaCieMvumi.kext [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Not signed - installed 2023-05-02) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Not signed - installed 2023-05-02) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-09) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-09) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-02) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2020-11-27) Command: /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https:/activation.paceap.com/InitiateActivation [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-10-28) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-09) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-18) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-05) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.avid.CloudClientServices.plist (Avid Technology Inc - installed 2020-07-07) Executable: /Library/Application Support/Avid/Cloud Client Services/CloudClientServices.app/Contents/MacOS/CloudClientServices [Not Loaded] com.avid.avidlink.plist (Avid Technology Inc - installed 2021-06-17) Command: /Applications/Avid/Avid Link/Avid Link.app/Contents/MacOS/AvidLink --trayonly [Not Loaded] com.avid.transport.client.plist (Avid Technology Inc - installed 2020-07-07) Executable: /Library/Application Support/Avid/Cloud Client Services/CloudClientServices.app/Contents/MacOS/TransportClient [Other] com.lacie.LaCieDesktopManagerAgent.plist (Not signed - installed 2025-01-10) Command: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Not signed - installed 2023-05-02) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-12-20) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-01-09) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2023-05-02) Command: /Library/Frameworks/PACEEdenExperience.framework/Versions/Current/Software Activation /var/tmp/com.paceap.eden.licensed.agent 1 User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-06-19) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic User Login Items: [Not Loaded] ChronoSync Scheduler (Econ Technologies, Inc. - installed 2024-05-14) Modern Login Item /Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app [Not Loaded] StartUpHelper (Spotify - installed 2025-01-06) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] Tresorit Extension Helper (Tresorit Kft - installed 2024-09-30) Modern Login Item /Applications/Tresorit.app/Contents/Library/LoginItems/com.tresorit.mac.ExtensionHelper.app Applications: 540 Apple apps 233 3rd party apps 90 x86-only apps No unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Loaded] OmniFocusWidgets - /Applications/OmniFocus.app [Loaded] OmniFocus - /Applications/OmniFocus.app Plugins: [Loaded] OmniFocusIntents - /Applications/OmniFocus.app File providers: [Loaded] Tresorit File Provider Extension - /Applications/Tresorit.app [Loaded] Dropbox - /Applications/Dropbox.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] OmniFocus - /Applications/OmniFocus.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Loaded] Tresorit Finder Extension - /Applications/Tresorit.app/Contents/MacOS/Tresorit Finder Extension.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: [Loaded] InDesign QuickLook Extension - /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt [Loaded] HighlandQuickLookPlugin - /Applications/Highland 2.app com.quoteunquoteapps.highland *.highland org.textbundle.package *.textbundle com.quoteunquoteapps.fountain net.daringfireball.markdown *.md [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps BlackmagicRaw - /Applications/Blackmagic RAW/Blackmagic RAW Player.app com.blackmagic-design.braw-movie *.braw ScappleQuickLookPlugin - /Applications/Scapple.app com.literatureandlatte.scapple.scap *.scap Cinema 4D - /Applications/Maxon Cinema 4D 2025/Cinema 4D.app net.maxon.cinema4d.c4d *.c4d Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-18) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) 3rd Party Preference panels: Toolkit (Seagate Technologies LLC - installed 2024-11-13) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 6.53 (1 min ago) 17.61 (5 min ago) 11.31 (15 min ago) Nominal I/O usage: 6.36 MB/s File system: 17.82 seconds Write speed: 2726 MB/s Read speed: 2953 MB/s CPU Usage Snapshot: Type Overall System: 18 % User: 32 % Idle: 50 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Setup 88.36 % (Adobe Inc.) kernel_task 58.90 % (Apple) EtreCheckPro 13.68 % (Etresoft, Inc.) WindowServer 11.16 % (Apple) Creative Cloud UI Helper (Renderer) 9.78 % (Adobe Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.22 GB (Etresoft, Inc.) Dropbox (3) 1.05 GB (Dropbox, Inc.) Creative Cloud UI Helper (Renderer) 719 MB (Adobe Inc.) com.apple.WebKit.WebContent (4) 549 MB (Apple) Setup 418 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 3 MB / 2 MB (Apple) syspolicyd 542 KB / 140 KB (Apple) Dropbox 17 KB / 408 KB (Dropbox, Inc.) apsd 51 KB / 101 KB (Apple) trustd 78 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Setup 14 (Adobe Inc.) Creative Cloud UI Helper (Renderer) 6 (Adobe Inc.) WindowServer 6 (Apple) syspolicyd 5 (Apple) mds_stores 4 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 42.53 GB Used RAM: 11.46 GB Cached files: 10.02 GB Available RAM: 52.54 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-11-17 Mobilenhet (1.0.0.0) 2024-11-30 Adobe Acrobat (24.004.20272) (24.004.20272) 2024-12-09 ARMDCAgentInstaller (1.0.0) 2024-12-15 Microsoft Excel (16.92.24120731) 2024-12-15 Microsoft OneNote (16.92.24120731) 2024-12-15 Microsoft Outlook (16.92.24120731) 2024-12-15 Microsoft PowerPoint (16.92.24120731) 2024-12-15 Microsoft Word (16.92.24120731) 2024-12-17 XProtectPlistConfigData (5284) 2024-12-17 XProtectPayloads (149) 2024-12-17 REDCINE-X PRO (62.0.29) 2025-01-09 Microsoft AutoUpdate (4.77.24121924) 2025-01-09 Adobe Acrobat (24.005.20320) (24.005.20320) 2025-01-10 macOS 13.7.2 (13.7.2) 2025-01-10 LaCie Desktop Manager (3.2.0) 2025-01-11 MRTConfigData (1.93) Clean up: /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon Executable not found /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM Executable not found /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Executable not found /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Executable not found Diagnostics Information (past 60 days): 2025-01-14 17:04:30 Kernel Panic (8 times) First occurrence: 2025-01-07 13:30:24 Details: panic(cpu 0 caller 0xffffff8000db5293): Kernel trap at 0xffffff8003c45 acb, type 14=page fault, registers: Panicked task 0xffffffa0bcdaf9d8: 263 threads: pid 0: kernel_task 2025-01-14 13:13:38 Kernel Panic Details: panic(cpu 0 caller 0xffffff800aa2681e): nvme: "3rd party NVMe controll er. Command timeout. Write. fBuiltIn=1 MODEL=Aura Pro X2 FW=42A7T1UA C STS=0x9 US[1]=0x0 US[0]=0x9 VID=0x126f DID=0x2262 CRITICAL_WARNING=0x0 .\ Panicked task 0xffffff989148f8b8: 292 threads: pid 0: kernel_task 2025-01-10 21:54:10 launcher Crash 2025-01-10 21:48:57 Toolkit.app High CPU Use Executable: /Applications/Toolkit.app 2025-01-10 17:08:46 Spotify.app Hang Executable: /Applications/Spotify.app 2025-01-09 17:14:37 Kernel Panic Details: panic(cpu 0 caller 0xffffff801be68878): IOService::_RESERVEDIOService2 2 called. @OSMetaClass.cpp:1406 Panicked task 0xffffff90d63c3698: 6 threads: pid 1: launchd End of report