EtreCheck version: 5.5.2 (5100) Report generated: 2020-03-31 19:38:40 Download EtreCheck from https://etrecheck.com Runtime: 2:24 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: My webcam is not working. It seems that is not connected. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Safe mode - This machine is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,1 1 2 GHz Dual-Core Intel Core i5 (i5-6360U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 1867 BANK 1/DIMM0 - 4 GB LPDDR3 1867 Battery: Health = Normal - Cycle count = 175 Video Information: Intel Iris Graphics 540 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M******************s (APFS) [APFS Virtual drive] (Shared - 115.58 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.99 GB used) Mounted Volumes: disk1s1 - M******************s [APFS Virtual drive] 250.69 GB (Shared - 115.58 GB used, 155.69 GB available, 122.29 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 122.29 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.69 GB (Shared - 10.99 GB used, 155.69 GB available, 122.29 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E266) Time since boot: Less than an hour Safe Mode: Enabled Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Unsigned files are hidden. one unsigned app System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 186 Apple tasks [Running] 111 Apple tasks Launch Agents: [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-02-19) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-19) Launch Daemons: [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-02-19) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-02-19) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-19) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-11-11) User Login Items: [Not Loaded] App for Dropbox Helper (App Store - installed 2017-02-14) Modern Login Item /Applications/App for Dropbox.app/Contents/Library/LoginItems/App for Dropbox Helper.app [Not Loaded] App for Instagram Helper (App Store - installed 2017-10-03) Modern Login Item /Applications/App for Instagram.app/Contents/Library/LoginItems/App for Instagram Helper.app [Not Loaded] Evernote Helper (App Store - installed 2019-12-24) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-24) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] LaunchAtLoginHelperApp (App Store - installed 2019-12-17) Modern Login Item /Applications/Mia for Gmail.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-02-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-02-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2020-03-27) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (WhatsApp Inc. - installed 2020-03-31) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine Not Configured! Performance: System Load: 3.26 (1 min ago) 4.61 (5 min ago) 2.80 (15 min ago) Nominal I/O speed: 5.45 MB/s File system: 40.42 seconds Write speed: 1102 MB/s Read speed: 2117 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 31 % Idle: 61 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 114.09 % (?) CVMCompiler 19.98 % (Apple) EtreCheck 17.40 % (App Store) Google Chrome 2.26 % (Google, Inc.) Dock 0.09 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 498 MB (App Store) CVMCompiler 220 MB (Apple) Google Chrome 157 MB (Google, Inc.) Dock 101 MB (Apple) accountsd 81 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 100 KB / 39 KB (?) SystemUIServer 0 B / 64 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.18 GB Used RAM: 3.91 GB Cached files: 1.91 GB Available RAM: 4.09 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-15 Microsoft Excel 2020-03-15 Microsoft OneNote 2020-03-15 Microsoft Outlook 2020-03-15 Microsoft Word 2020-03-15 Microsoft PowerPoint 2020-03-18 WhatsApp (0.4.1302) 2020-03-19 Microsoft AutoUpdate 2020-03-24 Safari (13.1) 2020-03-25 macOS Catalina (10.15.4) 2020-03-25 Voice Update - Nora (1.3.13) 2020-03-25 Voice Update - Carmen (1.3.13) 2020-03-25 MRTConfigData (1.57) 2020-03-25 XProtectPlistConfigData (2116) 2020-03-30 PDF Reader Pro Lite (2.7.3) 2020-03-31 EtreCheck (5.5.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report