EtreCheck version: 5.7.2 (5247) Report generated: 2021-02-26 20:56:35 Download EtreCheck from https://etrecheck.com Runtime: 23:54 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: iMac computer running very slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2012) - Obsolete! iMac Model: iMac13,1 2.9 GHz Quad-Core Intel Core i5 (i5-3470S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 650M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - U******** - Data (APFS) [APFS Virtual drive] (Shared - 509.23 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Untitled (APFS) (Shared - 11.35 GB used) Mounted Volumes: disk1s1 - U******** - Data [APFS Virtual drive] 1000.00 GB (Shared - 509.23 GB used, 478.60 GB available, 474.36 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 474.36 GB free) APFS Mount point: /private/var/vm disk1s5 - Untitled 1000.00 GB (Shared - 11.35 GB used, 478.60 GB available, 474.36 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H524) Time since boot: About an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/Garmin Express Service Login Item: ~/Downloads/MapsAndDirections-104652.app/Contents/Library/LoginItems/NTSafariAppHelper.app Login Item: /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Preference Pane: /Library/PreferencePanes/Tuxera NTFS.prefPane Apps: 31 Kernel Extensions: /Applications/PMHMac.app SONYDeviceType01.kext - com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.7) /Library/Extensions Soundflower.kext - com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.6.2 - SDK 10.14) JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) SONYDeviceType03.kext - com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 169 Apple tasks [Running] 128 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 176 Apple tasks [Running] 126 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Other] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-01-19) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-02-18) [Other] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2015-05-25) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-01-31) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-01-19) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-04-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-02-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-04-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-18) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] us.zoom.rooms.daemon.plist (Zoom Video Communications, Inc. - installed 2020-04-24) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-05-31) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-14) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-14) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-02-26) [Loaded] com.spotify.webhelper.plist (? 0 - installed 2019-04-14) [Other] com.valvesoftware.steamclean.plist (? 0 - installed 2016-11-17) User Login Items: [Running] Garmin Express Service (? - installed 2016-09-21) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-04-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-04-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-10-23) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-10-23) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-10-23) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app [Not Loaded] NTSafariAppHelper (? - installed 2018-09-19) Modern Login Item ~/Downloads/MapsAndDirections-104652.app/Contents/Library/LoginItems/NTSafariAppHelper.app Internet Plug-ins: Silverlight: 5.1.40728.0 (? - installed 2015-08-17) GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31) AdobePDFViewer: 21.001.20138 (Adobe Systems, Inc. - installed 2021-02-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-02-16) iPhotoPhotocast: 7.0 (Apple - installed 2013-09-23) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Tuxera NTFS (? - installed 2013-09-24) Backup: Time Machine information not available without Full Drive Access. 21 local snapshots Oldest local snapshot: 2021-02-25 20:39:38 Last local snapshot: 2021-02-26 19:41:41 Performance: System Load: 2.03 (1 min ago) 1.96 (5 min ago) 1.72 (15 min ago) Nominal I/O speed: 0.67 MB/s File system: 122.54 seconds (timed out) Write speed: 42 MB/s Read speed: 5 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 3 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 23.82 % (?) EtreCheck 5.78 % (App Store) HP Device Monitor 2.41 % (HP Inc.) ContactsAccountsService 0.33 % (Apple) LocationMenu 0.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 514 MB (App Store) ReportCrash 502 MB (Apple) Safari 166 MB (Apple) App Store 128 MB (Apple) accountsd 117 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 230 KB / 218 KB (?) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) UsageTrackingAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 979 MB Used RAM: 5.24 GB Cached files: 1.80 GB Available RAM: 2.76 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-01-27 Livedesk Studio (6.2.0) 2021-01-31 Malwarebytes for Mac 2021-02-02 Planet of Cubes (4.15.1) 2021-02-04 macOS Catalina Security Update 2021-001 (10.15.7) 2021-02-04 Safari (14.0.3) 2021-02-09 ARMDC Agent Installer 2021-02-10 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-02-10 Adobe Acrobat Reader DC (21.001.20135) 2021-02-10 Gatekeeper Compatibility Data (1.0) 2021-02-16 Adobe Acrobat Reader DC (21.001.20138) 2021-02-16 Microsoft Excel 2021-02-16 Microsoft OneNote 2021-02-18 Microsoft Teams (1.00.333671) 2021-02-18 Microsoft Word 2021-02-18 Microsoft AutoUpdate 2021-02-18 Microsoft PowerPoint 2021-02-18 Microsoft Outlook 2021-02-22 Zoom (5.5.12513.0205) 2021-02-23 XProtectPlistConfigData (2140) 2021-02-23 MRTConfigData (1.74) 2021-02-24 Bind (2.0.2) 2021-02-26 EtreCheck (5.7.2) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report