EtreCheckPro version: 6.8.11 (68081) Report generated: 2025-09-10 19:14:36 Download EtreCheckPro from https://etrecheck.com Runtime: 45:49 Performance: Poor Problem: Computer is restarting Description: Mac is running slow, spining circle, magic keyboard is disconnecting a nd restarting Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 16% used, 36.47 TB written, 100% health, 106 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 120.88 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - M**************************************** - Data (APFS) [APFS Virtual drive] (1.65 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.15 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - Update (APFS) (10 MB used) disk2s6 - VM (APFS) [APFS VM] (1.07 GB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - M**************************************** - Data (APFS) [APFS Virtual drive] (1.65 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.15 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - Update (APFS) (10 MB used) disk2s6 - VM (APFS) [APFS VM] (1.07 GB used) disk3 - WD My Passport 260F 4.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M*****************c (Journaled HFS+) 4.00 TB (3.85 TB used) Mounted Volumes: disk2s1 - M**************************************** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 1.65 TB Shared values Size: 3.12 TB Free: 1.44 TB Available: 1.45 TB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.15 GB Shared values Size: 3.12 TB Free: 1.44 TB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 3.12 TB Free: 1.44 TB Available: 1.45 TB disk2s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 10 MB Shared values Size: 3.12 TB Free: 1.44 TB disk2s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1.07 GB Shared values Size: 3.12 TB Free: 1.44 TB disk3s2 - M*****************c Filesystem: Journaled HFS+ Mount point: /Volumes/M*****************c Used: 3.85 TB Size: 4.00 TB Free: 155.02 GB USB: USB 3.0 bus Pioneer Corporation - Pioneer Blu-ray Drive Apple Inc. - Magic Trackpad Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus Western Digital - My Passport 260F Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone iCloud is limited without Full Disk Access Firewall: Blocked apps: None System Software: macOS Ventura 13.7.8 (22H730) Installed 2025-09-08 Time since boot: About 13 hours Notifications: *** one notification (one scheduled) Safari.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Apps: 3 Kernel Extensions: /Applications/Toast 17 Titanium/MultiCam Capture and Editing.app [Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) /Library/Extensions [Not Loaded] ezcap VideoGrabber.kext - com.echofx.ezcapvideograbber.driver.classicnoseize (1.4.1) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.1) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.2) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (4.2.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.10.04) [Not Loaded] BJUSBMP.kext - jp.co.canon.bj.kext.BJUSBMP (2.5.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (24.20.10 - SDK 11) ~/Library/Services/ToastIt.service/Contents/MacOS [Not Loaded] TDIXController64.kext - com.roxio.TDIXController (2.0) System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 189 Apple tasks [Running] 165 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 202 Apple tasks [Running] 177 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2024-01-06) Executable: /macOS Install Data/Locked Files/cleanup_installer [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-05-10) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-08-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-07-21) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-09-04) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-09-04) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-01-07) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2021-08-20) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-08-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-08-14) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-07-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-09-04) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2021-08-20) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents: [Other] com.amazon.cloud-player.plist (Not signed - installed 2014-02-23) Executable: /Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper [Other] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (Not signed - installed 2012-12-04) Executable: /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2025-01-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2025-01-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2025-01-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Running] goproapp.devicedetection (GoPro, Inc. - installed 2019-04-07) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Running] OneDrive (Microsoft Corporation - installed 2025-08-14) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-08-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-08-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] TomTomHOMEURunner (TomTom - installed 2021-08-20) Application /Library/Application Support/TomTomUpgrade/TomTomHOMEURunner.app Applications: 542 Apple apps 80 3rd party apps 47 x86-only apps 2 unsigned apps App Extensions: File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Plugins: [Loaded] Mimeo Photos - /Applications/Mimeo Photos.app Widgets: [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: JavaAppletPlugin: Java 8 Update 152 build 16 (? - installed 2021-08-20) EPPEX Plugin: 10.0 (? - installed 2018-09-20) 3rd Party Preference panels: Java (? - installed 2021-08-20) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****************c [Local] (Last used) 3 local snapshots Oldest local snapshot: 2025-09-09 19:51:28 Last local snapshot: 2025-09-09 22:33:24 Performance: System Load: 1.45 (1 min ago) 1.70 (5 min ago) 2.14 (15 min ago) Nominal I/O usage: 0.18 MB/s File system: 607.59 seconds (timed out) Write speed: 3 MB/s Read speed: 11 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.76 % (Etresoft, Inc.) WindowServer 5.54 % (Apple) Activity Monitor 2.90 % (Apple) kernel_task 1.36 % (Apple) mediaanalysisd 1.10 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 492 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (3) 410 MB (Apple) Finder 229 MB (Apple) Safari 171 MB (Apple) WindowServer 143 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 663 KB (Apple) netbiosd 74 KB / 7 KB (Apple) rapportd 12 KB / 31 KB (Apple) apsd 5 KB / 23 KB (Apple) OneDrive 7 KB / 2 KB (Microsoft Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) mediaanalysisd 0 (Apple) axassetsd 0 (Apple) photolibraryd 0 (Apple) mDNSResponder 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 28 MB Used RAM: 4.59 GB Cached files: 3.39 GB Available RAM: 3.41 GB Swap Used: 32 MB Software Installs (past 60 days): Install Date Name (Version) 2025-07-19 Microsoft OneDrive (25.140.720) - Installer 2025-07-19 Microsoft OneNote (16.100.25083017) - Installer 2025-07-19 XProtectPlistConfigData (5305) - Software update 2025-07-19 XProtectPayloads (152) - Software update 2025-07-19 Mimeo Photos (6.2.0) - App Store 2025-07-20 Mobile Device (1.0.0.0) - Software update 2025-07-22 Microsoft OneDrive (25.140.720) - Installer 2025-07-22 Microsoft OneNote (16.100.25083017) - Installer 2025-07-22 XProtectPlistConfigData (5308) - Software update 2025-07-31 Microsoft OneNote (16.100.25083017) - Installer 2025-08-01 Microsoft OneNote (16.100.25083017) - Installer 2025-08-07 XProtectPayloads (153) - Software update 2025-08-07 XProtectPlistConfigData (5309) - Software update 2025-08-11 Microsoft OneDrive (25.140.720) - Installer 2025-08-14 macOS 13.7.7 (13.7.7) - Software update 2025-08-14 XProtectPlistConfigData (5310) - Software update 2025-08-14 Microsoft OneDrive (25.140.720) - Installer 2025-08-14 Microsoft OneNote (16.100.25083017) - Installer 2025-08-20 Microsoft OneNote (16.100.25083017) - Installer 2025-08-20 XProtectPlistConfigData (5311) - Software update 2025-08-25 Mimeo Photos (6.2.1) - App Store 2025-08-26 macOS 13.7.8 (13.7.8) - Software update 2025-08-28 XProtectPlistConfigData (5312) - Software update 2025-08-28 Microsoft OneNote (16.100.25083017) - Installer 2025-09-04 Microsoft AutoUpdate (4.80.25073044) - Installer 2025-09-04 Microsoft OneNote (16.100.25083017) - Installer 2025-09-04 XProtectPlistConfigData (5313) - Software update 2025-09-07 Safari (18.6) - Software update 2025-09-08 macOS 13.7.8 (13.7.8) - Software update 2025-09-09 MRTConfigData (1.93) - Software update Clean up: ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent Executable not found ~/Library/LaunchAgents/com.amazon.cloud-player.plist /Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper Executable not found /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2025-09-10 05:16:20 Kernel Panic (7 times) First occurrence: 2025-09-07 15:46:57 Details: panic(cpu 1 caller 0xffffff80069a1941): userspace watchdog timeout: no successful checkins from logd in 120 seconds Panicked task 0xffffff8b5b0679d8: 4 threads: pid 101: watchdogd 2025-09-10 00:34:53 bluetoothd Crash (50 times) First occurrence: 2025-09-06 09:26:36 Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2025-09-09 23:05:31 Kernel Panic (4 times) First occurrence: 2025-09-07 15:14:07 Details: panic(cpu 2 caller 0xffffff801c9a1941): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds Panicked task 0xffffff9f5d9dc698: 4 threads: pid 101: watchdogd 2025-09-09 20:16:02 avconferenced Crash (2 times) First occurrence: 2025-09-08 17:31:28 Executable: /usr/libexec/avconferenced 2025-09-08 17:00:18 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2025-09-08 13:26:38 /Library/Logs/DiagnosticReports/.logd-2025-09-08-132638.ips Crash (4 times) First occurrence: 2025-09-08 08:03:53 2025-09-08 07:41:08 logd Crash (2 times) Executable: /usr/libexec/logd Details: logd: Abort Cause -4985425413871239168 2025-09-07 17:47:06 Microsoft Word.app Hang Executable: /Applications/Microsoft Word.app 2025-09-07 17:10:58 Kernel Panic Details: panic(cpu 1 caller 0xffffff80067a1213): watchdog timeout: no checkins from watchdogd in 182 seconds (210 totalcheckins since monitoring last enabled), shutdown in progress, vfs shutdown not yet started Panicked task 0xffffffa94c7f7698: 206 threads: pid 0: kernel_task 2025-09-07 14:48:26 accountsd Crash Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd 2025-09-07 13:44:59 com.apple.WebKit.WebContent High CPU Use (5 times) First occurrence: 2025-09-05 17:57:42 End of report