EtreCheckPro version: 6.8.1 (68024)
Report generated: 2023-06-07 22:49:52
Download EtreCheckPro from https://etrecheck.com
Runtime: 4:15
Performance: Good

Problem: Computer is restarting

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.
  Apps crashing - There have been numerous app crashes.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
  System modifications - There are a large number of system modifications running in the background.
  Runaway user process - A user process is using a large percentage of your CPU.
  Vintage hardware - This computer may be considered vintage.
  Limited permissions - More information may be available with Full Disk Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
    Status: Vintage
  MacBook Pro Model: MacBookPro13,2
  3.1 GHz Dual-Core Intel Core i5 (i5-6287U) CPU: 2-core
  16 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 8 GB LPDDR3 2133  
    BANK 1/DIMM0 - 8 GB LPDDR3 2133  
  Battery: Health = Normal - Cycle count = 217

Video Information:
  Intel Iris Graphics 550 - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 499.96 GB
      disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (407.75 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (505 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used)
        disk1s4 - VM (APFS) [APFS VM] (1.07 GB used)
        disk1s5 (APFS) [APFS Container] (15.42 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used)
        disk1s6 - Update (APFS) (4 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Encrypted
    Used: 407.75 GB
    Shared values
      Size: 499.96 GB
      Free: 73.93 GB
      Available: 169.53 GB

  disk1s2 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Used: 505 MB
    Shared values
      Size: 499.96 GB
      Free: 73.93 GB

  disk1s4 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Used: 1.07 GB
    Shared values
      Size: 499.96 GB
      Free: 73.93 GB

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Read-only: Yes
    Used: 15.42 GB
    Shared values
      Size: 499.96 GB
      Free: 73.93 GB
      Available: 169.53 GB

  disk1s6 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Used: 4 MB
    Shared values
      Size: 499.96 GB
      Free: 73.93 GB

Network:
  Interface lpss-serial1: LPSS Serial Adapter (1)
  Interface lpss-serial2: LPSS Serial Adapter (2)
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Monterey 12.6.6 (21G646) 
  Time since boot: Less than an hour

Notifications:
  EtreCheckPro.app
    2 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Malwarebytes

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
    Details: Exact match found in the legitimate list - probably OK

  Preference panel: ~/Library/PreferencePanes/Perian.prefPane

  Apps: 3

Applications:
  474 apps
  88 x86-only apps
  5 unsigned apps

System Extensions:
  [Running] Cisco AnyConnect Socket Filter Extension - version 4.9.06037 (Cisco - 2021-01-22)
    Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.9.06037 (Cisco - 2021-04-10)
    Description: This system extension provides socket filter capabilities.

Kernel Extensions:
  /Applications/Disk Drill.app
    [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.14)
    [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (1.0 - SDK 13)

  /Library/Application Support/Cisco/AnyConnect Secure Mobility Client
    [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.9.40 - SDK 10.14)

  /Library/Application Support/Citrix Receiver
    [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (19.10.0 - SDK 10.9)

  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3)
    [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14)
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)

System Launch Daemons:
  [Not Loaded]  40 Apple tasks
  [Loaded]  194 Apple tasks
  [Running]  147 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  194 Apple tasks
  [Running]  146 Apple tasks

Launch Daemons:
  [Other] com.cisco.anyconnect.ciscod.plist (Not signed - installed 2021-01-22)
    Command: /opt/cisco/hostscan/bin/ciscod -d

  [Running] com.cisco.anyconnect.ciscod64.plist (Cisco - installed 2021-01-22)
    Command: /opt/cisco/hostscan/bin64/ciscod -d

  [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2021-01-22)
    Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance

  [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-12)
    Executable: /Library/Application Support/Citrix Receiver/ctxusbd

  [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2022-11-26)
    Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd

  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-05-30)
    Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 2E8878BF-0FE8-49EE-A171-24302616BC23.pkg

  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-05-17)
    Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon

  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08)
    Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper

  [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-05-23)
    Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot

  [Running] com.cisco.anyconnect.aciseposture.plist (Cisco - installed 2021-01-22)
    Command: /opt/cisco/anyconnect/bin/aciseposture --fullposture

  [Running] com.cisco.anyconnect.gui.plist (Cisco - installed 2021-04-10)
    Command: open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app'

  [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2021-04-10)
    Command: open --wait-apps '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app'

  [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-10-03)
    Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

  [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-10-03)
    Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

  [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-10-03)
    Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

  [Loaded] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02)
    Command: /Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Ecrp EAI

  [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10)
    Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent

  [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-01-08)
    Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager

  [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-01-08)
    Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor

  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-05-17)
    Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent

  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-06-07)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-01)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

User Launch Agents:
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-03-15)
    Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic

  [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27)
    Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

  [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27)
    Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost

  [Loaded] com.grammarly.ProjectLlama.cleanup.plist (Grammarly, Inc - installed 2023-01-27)
    Command: ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper cleanup

  [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2017-12-10)
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent

User Login Items:
  [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-05-09)
    Application
    /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app

  [Running] Dropbox (Dropbox, Inc. - installed 2023-06-01)
    Application
    /Applications/Dropbox.app

  [Loaded] GRLoginHelper (Grammarly, Inc - installed 2023-06-02)
    Modern Login Item
    /Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-06-07)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-06-07)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] UnzipOneHelper (App Store - installed 2023-02-28)
    Modern Login Item
    /Applications/UnzipOne.app/Contents/Library/LoginItems/UnzipOneHelper.app

  [Not Loaded] WeatherWidgetFreeHelper (App Store - installed 2022-11-10)
    Modern Login Item
    /Applications/Weather Widget free.app/Contents/Library/LoginItems/WeatherWidgetFreeHelper.app

  [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2019-10-12)
    Modern Login Item
    /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

App Extensions:
  Finder sync extensions:
    Unzip One FinderExtension - /Applications/UnzipOne.app
    Dropbox Finder Extension - /Applications/Dropbox.app
    OneDrive Finder Integration - /Applications/OneDrive.app
    Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app

  File providers:
    Dropbox - /Applications/Dropbox.app
    OneDrive File Provider - /Applications/OneDrive.app

  Share services:
    Dropbox Transfer - /Applications/Dropbox.app
    OneNote - /Applications/Microsoft OneNote.app
    Fast Share - /Applications/UnzipOne.app

  Safari extensions:
    Eno From Capital One Extension - /Applications/Eno From Capital One.app

  QuickLook Previews (legacy):
    DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator
      com.adobe.illustrator.ai-image *.ai
      public.text
      org.oasis-open.opendocument.spreadsheet *.ods
      org.oasis-open.opendocument.presentation *.odp
      com.adobe.encapsulated-postscript *.eps
    OsiriXQuickLookPlugin - /Applications/OsiriX Lite.app
      public.img
      public.zip
      public.dcm
      public.data
      org.nema.dicom *.dcm
      public.lsm

Internet Plug-ins:
  CitrixICAClientPlugIn: 19.10.0 (Citrix Systems, Inc. - installed 2019-10-12)
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16)

3rd Party Preference panels:
  Perian (? - installed 2018-08-19)

Backup:
  Time Machine information is limited without Full Disk Access
  Destinations: 
    T*************P [Network] (Last used)
  3 local snapshots
  Oldest local snapshot: 2023-05-28 15:24:08
  Last local snapshot: 2023-06-06 23:56:25

Performance:
  System Load: 12.81 (1 min ago) 59.24 (5 min ago) 36.75 (15 min ago)
  Nominal I/O usage: 1.33 MB/s
  File system: 35.41 seconds
  Write speed: 1433 MB/s
  Read speed: 1690 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 13 %
  User: 37 %
  Idle: 50 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  mds_stores 100.68 % (Apple)
  PerfPowerServices (2) 41.98 % (Apple)
  WindowServer 27.16 % (Apple)
  EtreCheckPro 17.86 % (Etresoft, Inc.)
  kernel_task 9.87 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  com.apple.WebKit.WebContent (7) 777 MB (Apple)
  EtreCheckPro 740 MB (Etresoft, Inc.)
  Microsoft PowerPoint 564 MB (Microsoft Corporation)
  Microsoft Excel 426 MB (Microsoft Corporation)
  Microsoft Outlook 419 MB (Microsoft Corporation)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 856 KB / 73 KB (Apple)
  com.apple.WebKit.Networking 752 KB / 59 KB (Apple)
  Dropbox 34 KB / 308 KB (Dropbox, Inc.)
  apsd 91 KB / 128 KB (Apple)
  rapportd 118 KB / 56 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  mds_stores 50 (Apple)
  WindowServer 8 (Apple)
  Microsoft Excel 4 (Microsoft Corporation)
  runningboardd 3 (Apple)
  Finder 1 (Apple)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 73 MB
  Used RAM: 8.27 GB
  Cached files: 7.65 GB

  Available RAM: 7.73 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2023-04-14 Adobe Acrobat (23.001.20143) (23.001.20143)
  2023-04-20 macOS 12.6.5 (12.6.5)
  2023-04-20 Adobe Acrobat Reader (23.001.20143) (23.001.20143)
  2023-05-03 XProtectPayloads (97)
  2023-05-05 Norton For Mac.Universal
  2023-05-05 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP
  2023-05-09 Adobe Acrobat (23.001.20177) (23.001.20177)
  2023-05-20 Adobe Acrobat Reader (23.001.20177) (23.001.20177)
  2023-05-24 iMovie (10.3.6)
  2023-05-28 Final Video Player (1.1.0)
  2023-05-30 Safari (16.5)
  2023-05-30 macOS 12.6.6 (12.6.6)
  2023-05-30 Malwarebytes for Mac (1.0)
  2023-05-31 Microsoft OneNote (16.75.23053001)
  2023-06-01 Microsoft Excel (16.75.23053001)
  2023-06-01 Microsoft Outlook (16.75.23053001)
  2023-06-01 Microsoft PowerPoint (16.75.23053001)
  2023-06-01 Microsoft Word (16.75.23053001)
  2023-06-01 Microsoft AutoUpdate (4.59.23051401)

Clean up:
  /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist
    /opt/cisco/hostscan/bin/ciscod
    Executable not found

Diagnostics Information (past 7-30 days):
  2023-06-07 22:42:19 Creative Cloud Content Manager.node Crash (13 times)
    Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app

  2023-06-07 22:42:18 Ecrp Crash (25 times)

  2023-06-07 22:40:42 Kernel Panic (18 times)
    Details:
      panic(cpu 2 caller 0xffffff800da2c992): "deleted object @ 0xffffff9541
      9c0dd0 can not be dirtied!! (flags: 0x40000019)\
      Panicked task 0xffffff95348c9670: 198 threads: pid 0: kernel_task


  2023-06-06 22:59:26 addRights Crash (2 times)

  2023-06-06 22:51:53 triald High CPU Use (2 times)
    Executable: /usr/libexec/triald

  2023-06-05 23:54:21 photoanalysisd High CPU Use
    Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd

  2023-06-04 16:51:07 com.apple.WebKit.WebContent High CPU Use (2 times)
    Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  2023-06-02 19:20:43 bluetoothd Crash (6 times)
    Executable: /usr/sbin/bluetoothd
    Details:
      libsystem_c.dylib: abort() called


End of report