EtreCheckPro version: 6.8.4 (68040)
Report generated: 2024-02-13 13:12:04
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:58
Performance: Good

Problem: Other problem
Description: 
Whenever I use Chrome on my Macbook Pro I am unable to open other apps
 including Finder and Word. They are greyed out when I minimise Chrome
 and I can't open any files.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Battery failure - Your battery is reporting that it needs to be serviced.
  Obsolete hardware - This computer may be considered obsolete.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Heavy RAM usage - Apps are using a large amount of RAM.
  High battery cycle count - Your battery may be losing capacity.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
  System modifications - There are a large number of system modifications running in the background.
  Limited permissions - More information may be available with Full Disk Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Pro (Retina, 13-inch, Mid 2014)
    Status: Obsolete
  MacBook Pro Model: MacBookPro11,1
  2.6 GHz Dual-Core Intel Core i5 (i5-4278U) CPU: 2-core
  8 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
  Battery: Health = Service Battery - Cycle count = 2037

Video Information:
  Intel Iris - VRAM: 1536 MB
    Color LCD (built-in) 2560 x 1600

Drives:
  disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (182.53 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (464 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (624 MB used)
        disk1s4 - VM (APFS) [APFS VM] (3.22 GB used)
        disk1s5 (APFS) [APFS Container] (19.69 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (19.69 GB used)
        disk1s6 - Update (APFS) (118 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Used: 182.53 GB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB
      Available: 79.59 GB

  disk1s2 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Used: 464 MB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB

  disk1s4 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Used: 3.22 GB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB

  disk1s5 [APFS Container]
    Filesystem: APFS
    Mount point: /System/Volumes/Update/mnt1
    Used: 19.69 GB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Read-only: Yes
    Used: 19.69 GB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB
      Available: 79.59 GB

  disk1s6 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Used: 118 MB
    Shared values
      Size: 250.79 GB
      Free: 44.00 GB

USB:
  USB30Bus
    Apple Inc. - Apple Internal Keyboard / Trackpad
    Apple Inc. - BRCM20702 Hub
      Apple Inc. - Bluetooth USB Host Controller
    2.4G Mouse


Network:
  Interface Bluetooth-Modem: Bluetooth DUN
  Interface en0: AirPort
    802.11 a/b/g/n/ac
  Interface en3: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 12.82 GB available

System Software:
  macOS Big Sur 11.7.9 (20G1426) 
  Time since boot: About 2 days

Notifications:
  Google Chrome Helper (Alerts).app
    one notification

  Creative Cloud.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
    Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
    Command: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager -launchedbylogin
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist
    Command: /usr/bin/open /usr/local/ClamXAV3/bin/Uninstall.app
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.ARMDC.SMJobBlessHelper.plist
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist
    Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper
    Details: Close match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.ARMDC.Communicator.plist
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator
    Details: Exact match found in the legitimate list - probably OK

  Running app: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
  Running app: (launcher)
  Running app: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AcroCEF/AcroCEF.app/Contents/MacOS/AcroCEF
  Running app: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeResourceSynchronizer
  Running app: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroCEF helper.app/Contents/MacOS/AcroCEF Helper
  Running app: (Acrobat Update H)

  Apps: 1

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.0.2)
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)
    [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)
    [Not Loaded] RIMBBUSB.kext - com.rim.driver.BlackBerryUSBDriverInt (0.0.67)
    [Not Loaded] RIMBBVSP.kext - com.rim.driver.BlackBerryUSBDriverVSP (0.0.67)
    [Not Loaded] Pen Tablet.kext - com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  40 Apple tasks
  [Loaded]  207 Apple tasks
  [Running]  119 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  19 Apple tasks
  [Loaded]  192 Apple tasks
  [Running]  126 Apple tasks

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Not signed - installed 2019-07-29)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator

  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Not signed - installed 2019-07-29)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper

  [Loaded] com.adobe.SwitchBoard.plist (Not signed - installed 2011-11-06)
    Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-12-17)
    Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2

  [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-12-19)
    Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService

  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
    Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer

  [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-02-11)
    Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system

  [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-07)
    <Empty>

  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-09)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon

  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-09)
    Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon

  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-01-19)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

  [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-01-19)
    Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-01)
    Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Not signed - installed 2015-10-06)
    Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper

  [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-12-17)
    Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

  [Other] com.adobe.CS5ServiceManager.plist (Not signed - installed 2011-01-13)
    Command: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager -launchedbylogin

  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-12-19)
    Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon

  [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-01-17)
    Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot

  [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2022-10-09)
    Executable: /Library/Apple/System/Library/CoreServices/SafariSupport.bundle/Contents/MacOS/AuthenticationServicesAgent

  [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07)
    <Empty>

  [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07)
    <Empty>

  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-02-09)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

  [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-02-09)
    Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter

  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-01-19)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

  [Running] com.wacom.pentablet.plist (Wacom Technology Corp. - installed 2019-07-29)
    Executable: /Library/Application Support/Tablet/PenTabletSpringboard

  [Running] org.chromium.chromoting.plist (Google LLC - installed 2023-12-20)
    Command: /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.app/Contents/MacOS/remoting_me2me_host_service --run-from-launchd

  [Loaded] uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist (Not signed - installed 2019-04-17)
    Command: /usr/bin/open /usr/local/ClamXAV3/bin/Uninstall.app

User Launch Agents:
  [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-01)
    Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled

  [Other] com.adobe.ARM.***.plist (Not signed - installed 2014-03-04)
    Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-12-19)
    Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled

  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-25)
    Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic

  [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-02-11)
    Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2

  [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07)
    <Empty>

  [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07)
    <Empty>

  [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2019-01-28)
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent

User Login Items:
  [Running] Dropbox (Dropbox, Inc. - installed 2024-02-11)
    Application
    /Applications/Dropbox.app

  [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2024-02-08)
    Modern Login Item
    /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-02-09)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-02-09)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Loaded] Creative Cloud (Adobe Inc. - installed 2023-12-17)
    Application
    /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-11-01)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Loaded] Activity Monitor (Apple - installed 2020-01-01)
    Application
    /System/Applications/Utilities/Activity Monitor.app

Applications:
  406 apps
  86 x86-only apps
  15 unsigned apps

App Extensions:
  Finder sync extensions:
    Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app
    OneDrive Finder Integration - /Applications/OneDrive.app
    Dropbox Finder Extension - /Applications/Dropbox.app

  Share services:
    Dropbox Transfer - /Applications/Dropbox.app
    OneNote - /Applications/Microsoft OneNote.app

  File providers:
    OneDrive File Provider - /Applications/OneDrive.app

  QuickLook Previews (legacy):
    GBQLGenerator - /Library/QuickLook/GBQLGenerator.qlgenerator
      com.apple.garageband.project *.band
      com.apple.garageband.template.magic *.wand

Internet Plug-ins:
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-12-17)
  JavaAppletPlugin:  (?)
  AdobePDFViewerNPAPI: 15.008.20082 (? - installed 2015-07-02)
  AdobePDFViewer: 9.3.0 (? - installed 2017-11-04)
  Silverlight: 5.1.30514.0 (? - installed 2014-08-06)
  VLC Plugin: 0.12 (? - installed 2009-10-11)
  iPhotoPhotocast: 7.0 (Apple - installed 2010-07-05)

3rd Party Preference panels:
  Akamai NetSession Preferences (? - installed 2014-08-21)

Backup:
  Time Machine information is limited without Full Disk Access
  Destinations: 
    T******************s [Local] (Last used)
  3 local snapshots
  Oldest local snapshot: 2023-02-02 16:23:17
  Last local snapshot: 2024-02-13 13:05:55

Performance:
  System Load: 2.21 (1 min ago) 2.27 (5 min ago) 2.48 (15 min ago)
  Nominal I/O usage: 0.21 MB/s
  File system: 27.11 seconds
  Write speed: 481 MB/s
  Read speed: 747 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 5 %
  User: 9 %
  Idle: 86 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 9.26 % (Apple)
  EtreCheckPro 8.42 % (Etresoft, Inc.)
  PerfPowerServices 3.36 % (Apple)
  kernel_task 2.45 % (Apple)
  Google Chrome Helper (3) 0.52 % (Google LLC)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (19) 2.62 GB (Google LLC)
  EtreCheckPro 440 MB (Etresoft, Inc.)
  Google Chrome 295 MB (Google LLC)
  kernel_task 279 MB (Apple)
  Finder 113 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 3 MB / 628 KB (Apple)
  trustd 55 KB / 4 KB (Apple)
  apsd 23 KB / 28 KB (Apple)
  remoting_me2me_host 9 KB / 9 KB (Google LLC)
  netbiosd 9 KB / 6 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 8 (Apple)
  Google Chrome Helper (Renderer) (19) 4 (Google LLC)
  Google Chrome 3 (Google LLC)
  Google Chrome Helper (GPU) 2 (Google LLC)
  gamecontrollerd 1 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 36 MB
  Used RAM: 5.72 GB
  Cached files: 2.24 GB

  Available RAM: 2.28 GB
  Swap Used: 712 MB

Software Installs (past 60 days):
  Install Date Name (Version)
  2023-12-20 Chrome Remote Desktop Host (121.0.6167)
  2024-01-19 Zoom (5.16.10.25689)
  2024-01-19 Microsoft AutoUpdate (4.67.24011420)
  2024-02-05 XProtectPayloads (125)
  2024-02-08 HP Smart (17.0.1)
  2024-02-13 XProtectPlistConfigData (2185)

Clean up:
  ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
    Executable not found

Diagnostics Information (past 60 days):
  2024-02-09 09:16:29 configd High CPU Use (2 times)
    First occurrence: 2024-02-09 09:22:25
    Executable: /usr/libexec/configd


End of report