EtreCheck version: 5.4.6 (5073) Report generated: 2019-12-17 12:16:45 Download EtreCheck from https://etrecheck.com Runtime: 5:05 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Mac only boots in Safe Mode. Otherwise there is a darkened screen with the pointer appearing intermittently. Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Hardware Information: Mac Pro (Early 2008) - Obsolete! Mac Pro Model: MacPro3,1 2 2.8 GHz Quad-Core Intel Xeon (Xeon(R)) CPU: 8-core 14 RAM - Upgradeable DIMM Riser B/DIMM 1 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 2 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 1 - 4 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 2 - 4 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 4 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 4 - 1 GB DDR2 FB-DIMM 800  Video Information: NVIDIA Chip Model - VRAM: 4096 MB Drives: disk0 - ST3750640NS 750.16 GB (Mechanical) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - M************e (Journaled HFS+) 749.30 GB (161.79 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk1 - Seagate Expansion Desk 2.00 TB External USB 480 Mbit/s disk1s1 210 MB disk1s2 - 2******************l (Journaled HFS+) 2.00 TB (546.34 GB used) Mounted Volumes: disk0s2 - M************e 749.30 GB (161.79 GB used, 587.24 GB free) Journaled HFS+ Mount point: / disk1s2 - 2******************l 2.00 TB (546.34 GB used, 1.45 TB free) Journaled HFS+ Mount point: /Volumes/2******************l Network: Interface usbmodemfd22: SAMSUNG Mobile Device Interface modem: Internal Modem Interface Bluetooth-Modem: Bluetooth Interface en0: Built-in Ethernet Interface en1: Ethernet 2 Interface en2: Bluetooth PAN Interface fw0: FireWire Interface en3: iPhone System Software: OS X El Capitan 10.11.6 (15G22010) Time since boot: Less than an hour Safe Mode: Enabled Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS4ServiceManager.plist Executable: /Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app/Contents/MacOS/CS4ServiceManager -launchedbylogin Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK Kernel Extensions: /System/Library/Extensions gafwload.kext (1.0.1) gwauusb.kext (1.0) gwawusb.kext (1.0) Startup Items: AdobeVersionCueCS2 Path: /Library/StartupItems/AdobeVersionCueCS2 System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 165 Apple tasks [Running] 68 Apple tasks System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 164 Apple tasks [Running] 80 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-03-23) [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2017-08-18) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2019-10-16) [Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2010-03-12) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-12-24) [Not Loaded] jp.co.canon.UFR2.BG.plist (? 827e1214 - installed 2011-02-17) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2019-12-17) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.init.plist (? b7d61217 - installed 2019-10-16) [Not Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2019-10-16) [Not Loaded] com.avg.update.plist (? 3d634b49 - installed 2019-10-16) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Not Loaded] com.quark.QXPHelper.plist (? 97242d76 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.plist (? b5d626e1 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2019-02-02) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-12-24) User Login Items: [Not Loaded] LoginHelper (App Store - installed 2018-07-30) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2012-05-16) FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-04-03) AdobePDFViewerNPAPI: 15.010.20056 (? - installed 2015-12-18) AdobePDFViewer: 15.010.20056 (? - installed 2015-12-18) Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Default Browser: 601 (Apple - installed 2016-07-09) PepperFlashPlayer: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Silverlight: 5.1.40728.0 (? - installed 2015-10-24) JavaAppletPlugin: 15.0.1 (Apple - installed 2017-03-18) Audio Plug-ins: BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2019-10-16) AirPlay: 2.0 (Apple - installed 2019-10-16) AppleAVBAudio: 406.1 (Apple - installed 2019-10-16) iSightAudio: 7.7.3 (Apple - installed 2019-10-16) 3rd Party Preference Panes: Adobe Version Cue CS2 (installed 2012-08-04) Flash Player (installed 2019-05-26) Flip4Mac WMV (installed 2012-05-16) Quark Update Preferences (installed 2019-01-24) Trusteer Endpoint Protection (installed 2019-04-04) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.56 (1 min ago) 1.57 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 9.82 MB/s File system: 47.42 seconds Write speed: 45 MB/s Read speed: 70 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 42.45 % (?) EtreCheck 21.47 % (App Store) SystemUIServer 0.08 % (Apple) Finder 0.07 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 454 MB (App Store) firefox 385 MB (Mozilla Corporation) iconservicesagent 122 MB (Apple) Finder 101 MB (Apple) sharingd 88 MB (Apple) Virtual Memory Information: Physical RAM: 14 GB Free RAM: 70 MB Used RAM: 6.21 GB Cached files: 7.72 GB Available RAM: 7.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-17 AVGHUB 2019-12-17 EtreCheck (5.4.6) Clean up: /Library/LaunchAgents/jp.co.canon.UFR2.BG.plist /Library/Printers/Canon/UFR2/Utilities/UFR II BackGrounder.app/Contents/MacOS/UFR II BackGrounder Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report EtreCheck version: 5.4.6 (5073) Report generated: 2019-12-17 12:16:45 Download EtreCheck from https://etrecheck.com Runtime: 5:05 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Mac only boots in Safe Mode. Otherwise there is a darkened screen with the pointer appearing intermittently. Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Hardware Information: Mac Pro (Early 2008) - Obsolete! Mac Pro Model: MacPro3,1 2 2.8 GHz Quad-Core Intel Xeon (Xeon(R)) CPU: 8-core 14 RAM - Upgradeable DIMM Riser B/DIMM 1 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 2 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 1 - 4 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 2 - 4 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 4 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 4 - 1 GB DDR2 FB-DIMM 800  Video Information: NVIDIA Chip Model - VRAM: 4096 MB Drives: disk0 - ST3750640NS 750.16 GB (Mechanical) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - M************e (Journaled HFS+) 749.30 GB (161.79 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk1 - Seagate Expansion Desk 2.00 TB External USB 480 Mbit/s disk1s1 210 MB disk1s2 - 2******************l (Journaled HFS+) 2.00 TB (546.34 GB used) Mounted Volumes: disk0s2 - M************e 749.30 GB (161.79 GB used, 587.24 GB free) Journaled HFS+ Mount point: / disk1s2 - 2******************l 2.00 TB (546.34 GB used, 1.45 TB free) Journaled HFS+ Mount point: /Volumes/2******************l Network: Interface usbmodemfd22: SAMSUNG Mobile Device Interface modem: Internal Modem Interface Bluetooth-Modem: Bluetooth Interface en0: Built-in Ethernet Interface en1: Ethernet 2 Interface en2: Bluetooth PAN Interface fw0: FireWire Interface en3: iPhone System Software: OS X El Capitan 10.11.6 (15G22010) Time since boot: Less than an hour Safe Mode: Enabled Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS4ServiceManager.plist Executable: /Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app/Contents/MacOS/CS4ServiceManager -launchedbylogin Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK Kernel Extensions: /System/Library/Extensions gafwload.kext (1.0.1) gwauusb.kext (1.0) gwawusb.kext (1.0) Startup Items: AdobeVersionCueCS2 Path: /Library/StartupItems/AdobeVersionCueCS2 System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 165 Apple tasks [Running] 68 Apple tasks System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 164 Apple tasks [Running] 80 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-03-23) [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2017-08-18) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2019-10-16) [Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2010-03-12) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-12-24) [Not Loaded] jp.co.canon.UFR2.BG.plist (? 827e1214 - installed 2011-02-17) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2019-12-17) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.init.plist (? b7d61217 - installed 2019-10-16) [Not Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2019-10-16) [Not Loaded] com.avg.update.plist (? 3d634b49 - installed 2019-10-16) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Not Loaded] com.quark.QXPHelper.plist (? 97242d76 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.plist (? b5d626e1 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2019-02-02) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-12-24) User Login Items: [Not Loaded] LoginHelper (App Store - installed 2018-07-30) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2012-05-16) FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-04-03) AdobePDFViewerNPAPI: 15.010.20056 (? - installed 2015-12-18) AdobePDFViewer: 15.010.20056 (? - installed 2015-12-18) Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Default Browser: 601 (Apple - installed 2016-07-09) PepperFlashPlayer: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Silverlight: 5.1.40728.0 (? - installed 2015-10-24) JavaAppletPlugin: 15.0.1 (Apple - installed 2017-03-18) Audio Plug-ins: BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2019-10-16) AirPlay: 2.0 (Apple - installed 2019-10-16) AppleAVBAudio: 406.1 (Apple - installed 2019-10-16) iSightAudio: 7.7.3 (Apple - installed 2019-10-16) 3rd Party Preference Panes: Adobe Version Cue CS2 (installed 2012-08-04) Flash Player (installed 2019-05-26) Flip4Mac WMV (installed 2012-05-16) Quark Update Preferences (installed 2019-01-24) Trusteer Endpoint Protection (installed 2019-04-04) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.56 (1 min ago) 1.57 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 9.82 MB/s File system: 47.42 seconds Write speed: 45 MB/s Read speed: 70 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 42.45 % (?) EtreCheck 21.47 % (App Store) SystemUIServer 0.08 % (Apple) Finder 0.07 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 454 MB (App Store) firefox 385 MB (Mozilla Corporation) iconservicesagent 122 MB (Apple) Finder 101 MB (Apple) sharingd 88 MB (Apple) Virtual Memory Information: Physical RAM: 14 GB Free RAM: 70 MB Used RAM: 6.21 GB Cached files: 7.72 GB Available RAM: 7.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-17 AVGHUB 2019-12-17 EtreCheck (5.4.6) Clean up: /Library/LaunchAgents/jp.co.canon.UFR2.BG.plist /Library/Printers/Canon/UFR2/Utilities/UFR II BackGrounder.app/Contents/MacOS/UFR II BackGrounder Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report EtreCheck version: 5.4.6 (5073) Report generated: 2019-12-17 12:16:45 Download EtreCheck from https://etrecheck.com Runtime: 5:05 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Mac only boots in Safe Mode. Otherwise there is a darkened screen with the pointer appearing intermittently. Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Hardware Information: Mac Pro (Early 2008) - Obsolete! Mac Pro Model: MacPro3,1 2 2.8 GHz Quad-Core Intel Xeon (Xeon(R)) CPU: 8-core 14 RAM - Upgradeable DIMM Riser B/DIMM 1 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 2 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 1 - 4 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 2 - 4 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 4 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 4 - 1 GB DDR2 FB-DIMM 800  Video Information: NVIDIA Chip Model - VRAM: 4096 MB Drives: disk0 - ST3750640NS 750.16 GB (Mechanical) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - M************e (Journaled HFS+) 749.30 GB (161.79 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk1 - Seagate Expansion Desk 2.00 TB External USB 480 Mbit/s disk1s1 210 MB disk1s2 - 2******************l (Journaled HFS+) 2.00 TB (546.34 GB used) Mounted Volumes: disk0s2 - M************e 749.30 GB (161.79 GB used, 587.24 GB free) Journaled HFS+ Mount point: / disk1s2 - 2******************l 2.00 TB (546.34 GB used, 1.45 TB free) Journaled HFS+ Mount point: /Volumes/2******************l Network: Interface usbmodemfd22: SAMSUNG Mobile Device Interface modem: Internal Modem Interface Bluetooth-Modem: Bluetooth Interface en0: Built-in Ethernet Interface en1: Ethernet 2 Interface en2: Bluetooth PAN Interface fw0: FireWire Interface en3: iPhone System Software: OS X El Capitan 10.11.6 (15G22010) Time since boot: Less than an hour Safe Mode: Enabled Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS4ServiceManager.plist Executable: /Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app/Contents/MacOS/CS4ServiceManager -launchedbylogin Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK Kernel Extensions: /System/Library/Extensions gafwload.kext (1.0.1) gwauusb.kext (1.0) gwawusb.kext (1.0) Startup Items: AdobeVersionCueCS2 Path: /Library/StartupItems/AdobeVersionCueCS2 System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 165 Apple tasks [Running] 68 Apple tasks System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 164 Apple tasks [Running] 80 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-03-23) [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2017-08-18) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2019-10-16) [Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2010-03-12) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-12-24) [Not Loaded] jp.co.canon.UFR2.BG.plist (? 827e1214 - installed 2011-02-17) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2019-12-17) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.init.plist (? b7d61217 - installed 2019-10-16) [Not Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2019-10-16) [Not Loaded] com.avg.update.plist (? 3d634b49 - installed 2019-10-16) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Not Loaded] com.quark.QXPHelper.plist (? 97242d76 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.plist (? b5d626e1 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2019-02-02) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-12-24) User Login Items: [Not Loaded] LoginHelper (App Store - installed 2018-07-30) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2012-05-16) FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-04-03) AdobePDFViewerNPAPI: 15.010.20056 (? - installed 2015-12-18) AdobePDFViewer: 15.010.20056 (? - installed 2015-12-18) Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Default Browser: 601 (Apple - installed 2016-07-09) PepperFlashPlayer: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Silverlight: 5.1.40728.0 (? - installed 2015-10-24) JavaAppletPlugin: 15.0.1 (Apple - installed 2017-03-18) Audio Plug-ins: BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2019-10-16) AirPlay: 2.0 (Apple - installed 2019-10-16) AppleAVBAudio: 406.1 (Apple - installed 2019-10-16) iSightAudio: 7.7.3 (Apple - installed 2019-10-16) 3rd Party Preference Panes: Adobe Version Cue CS2 (installed 2012-08-04) Flash Player (installed 2019-05-26) Flip4Mac WMV (installed 2012-05-16) Quark Update Preferences (installed 2019-01-24) Trusteer Endpoint Protection (installed 2019-04-04) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.56 (1 min ago) 1.57 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 9.82 MB/s File system: 47.42 seconds Write speed: 45 MB/s Read speed: 70 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 42.45 % (?) EtreCheck 21.47 % (App Store) SystemUIServer 0.08 % (Apple) Finder 0.07 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 454 MB (App Store) firefox 385 MB (Mozilla Corporation) iconservicesagent 122 MB (Apple) Finder 101 MB (Apple) sharingd 88 MB (Apple) Virtual Memory Information: Physical RAM: 14 GB Free RAM: 70 MB Used RAM: 6.21 GB Cached files: 7.72 GB Available RAM: 7.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-17 AVGHUB 2019-12-17 EtreCheck (5.4.6) Clean up: /Library/LaunchAgents/jp.co.canon.UFR2.BG.plist /Library/Printers/Canon/UFR2/Utilities/UFR II BackGrounder.app/Contents/MacOS/UFR II BackGrounder Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report EtreCheck version: 5.4.6 (5073) Report generated: 2019-12-17 12:16:45 Download EtreCheck from https://etrecheck.com Runtime: 5:05 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Mac only boots in Safe Mode. Otherwise there is a darkened screen with the pointer appearing intermittently. Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Hardware Information: Mac Pro (Early 2008) - Obsolete! Mac Pro Model: MacPro3,1 2 2.8 GHz Quad-Core Intel Xeon (Xeon(R)) CPU: 8-core 14 RAM - Upgradeable DIMM Riser B/DIMM 1 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 2 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 1 - 4 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 2 - 4 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser B/DIMM 4 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 3 - 1 GB DDR2 FB-DIMM 800  DIMM Riser A/DIMM 4 - 1 GB DDR2 FB-DIMM 800  Video Information: NVIDIA Chip Model - VRAM: 4096 MB Drives: disk0 - ST3750640NS 750.16 GB (Mechanical) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - M************e (Journaled HFS+) 749.30 GB (161.79 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk1 - Seagate Expansion Desk 2.00 TB External USB 480 Mbit/s disk1s1 210 MB disk1s2 - 2******************l (Journaled HFS+) 2.00 TB (546.34 GB used) Mounted Volumes: disk0s2 - M************e 749.30 GB (161.79 GB used, 587.24 GB free) Journaled HFS+ Mount point: / disk1s2 - 2******************l 2.00 TB (546.34 GB used, 1.45 TB free) Journaled HFS+ Mount point: /Volumes/2******************l Network: Interface usbmodemfd22: SAMSUNG Mobile Device Interface modem: Internal Modem Interface Bluetooth-Modem: Bluetooth Interface en0: Built-in Ethernet Interface en1: Ethernet 2 Interface en2: Bluetooth PAN Interface fw0: FireWire Interface en3: iPhone System Software: OS X El Capitan 10.11.6 (15G22010) Time since boot: Less than an hour Safe Mode: Enabled Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS4ServiceManager.plist Executable: /Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app/Contents/MacOS/CS4ServiceManager -launchedbylogin Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK Kernel Extensions: /System/Library/Extensions gafwload.kext (1.0.1) gwauusb.kext (1.0) gwawusb.kext (1.0) Startup Items: AdobeVersionCueCS2 Path: /Library/StartupItems/AdobeVersionCueCS2 System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 165 Apple tasks [Running] 68 Apple tasks System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 164 Apple tasks [Running] 80 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-03-23) [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2017-08-18) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2019-10-16) [Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2010-03-12) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-12-24) [Not Loaded] jp.co.canon.UFR2.BG.plist (? 827e1214 - installed 2011-02-17) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Not Loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-03) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2019-12-17) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2019-12-17) [Not Loaded] com.avg.init.plist (? b7d61217 - installed 2019-10-16) [Not Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2019-10-16) [Not Loaded] com.avg.update.plist (? 3d634b49 - installed 2019-10-16) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Not Loaded] com.quark.QXPHelper.plist (? 97242d76 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.plist (? b5d626e1 - installed 2015-11-09) [Not Loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2019-02-02) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-12-24) User Login Items: [Not Loaded] LoginHelper (App Store - installed 2018-07-30) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2012-05-16) FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-04-03) AdobePDFViewerNPAPI: 15.010.20056 (? - installed 2015-12-18) AdobePDFViewer: 15.010.20056 (? - installed 2015-12-18) Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Default Browser: 601 (Apple - installed 2016-07-09) PepperFlashPlayer: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) Silverlight: 5.1.40728.0 (? - installed 2015-10-24) JavaAppletPlugin: 15.0.1 (Apple - installed 2017-03-18) Audio Plug-ins: BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2019-10-16) AirPlay: 2.0 (Apple - installed 2019-10-16) AppleAVBAudio: 406.1 (Apple - installed 2019-10-16) iSightAudio: 7.7.3 (Apple - installed 2019-10-16) 3rd Party Preference Panes: Adobe Version Cue CS2 (installed 2012-08-04) Flash Player (installed 2019-05-26) Flip4Mac WMV (installed 2012-05-16) Quark Update Preferences (installed 2019-01-24) Trusteer Endpoint Protection (installed 2019-04-04) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.56 (1 min ago) 1.57 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 9.82 MB/s File system: 47.42 seconds Write speed: 45 MB/s Read speed: 70 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 42.45 % (?) EtreCheck 21.47 % (App Store) SystemUIServer 0.08 % (Apple) Finder 0.07 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 454 MB (App Store) firefox 385 MB (Mozilla Corporation) iconservicesagent 122 MB (Apple) Finder 101 MB (Apple) sharingd 88 MB (Apple) Virtual Memory Information: Physical RAM: 14 GB Free RAM: 70 MB Used RAM: 6.21 GB Cached files: 7.72 GB Available RAM: 7.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-17 AVGHUB 2019-12-17 EtreCheck (5.4.6) Clean up: /Library/LaunchAgents/jp.co.canon.UFR2.BG.plist /Library/Printers/Canon/UFR2/Utilities/UFR II BackGrounder.app/Contents/MacOS/UFR II BackGrounder Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report