EtreCheck version: 6.1.5 (6B036) Report generated: 2019-11-21 12:52:40 Download EtreCheck from https://etrecheck.com Runtime: 2:25 Performance: Excellent Problem: Other problem Description: Battery never used and requires service by Apple or authorized reselle rs Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Service Battery - Cycle count = 45 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD 2880 x 1800 Drives: disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 150.08 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 48 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.69 GB (Shared - 150.08 GB used, 109.96 GB available, 98.83 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 98.83 GB free) APFS Mount point: /private/var/vm Network: Interface en4: USB 10/100/1000 LAN Interface en5: USB 10/100/1000 LAN 2 Interface en7: Thunderbolt Ethernet Slot 1 Interface en6: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G1012) Time since boot: Less than an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Symantec, and CleanMyMac Adware: Launchd: ~/Library/LaunchAgents/com.pcv.hlprmcp.plist Executable: ~/Library/Application Support/mcp/helpermcp.app/Contents/MacOS/helpermcp Reason: Adware developer match Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist Executable: /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer -exec Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.devicemonitor.plist Executable: /Library/Printers/hp/hpio/HP Device Monitor.app/Contents/MacOS/HP Device Monitor Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist Executable: /opt/cisco/hostscan/bin/ciscod -d Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.microsoft.OneDriveMigrationLauncher.plist Executable: /Applications/OneDrive.app/Contents/MacOS/OneDrive Launchd: /Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist Executable: /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.nomachine.uninstall.plist Executable: /Library/Application Support/NoMachine/nxuninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.nomachine.server.plist Executable: /etc/NX/nxserver --daemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.realvnc.VNCServerd.plist Executable: /Library/VNC/VNCServerResurrect Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.nomachine.localnxserver.plist Executable: /etc/NX/nxnode --localsession Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.realvnc.VNCServersd.plist Executable: /Library/VNC/VNCServer.app/Contents/MacOS/VNCServer service Details: Exact match found in the whitelist - probably OK Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Login Item: /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app Login Item: /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Login Item: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/Library/LoginItems/LaCie Desktop Manager Login Items.app 32-bit Applications: 65 32-bit apps Kernel Extensions: /Applications/zoom.us.app [Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8) /Library/Application Support/NoMachine/Extensions [Not Loaded] nxtun.kext (4.1) [Not Loaded] nxfs.kext (NoMachine Disk Adapter 4.1.b1 - SDK 10.6) [Not Loaded] nxusb-legacy_10.7.kext (4.1 - SDK 10.7) [Not Loaded] nxusb-legacy_10.8-10.10.kext (4.1 - SDK 10.7) [Not Loaded] nxusblog.kext (6.2.18 - SDK 10.11) [Not Loaded] nxusbvhci.kext (6.2.18 - SDK 10.11) [Not Loaded] nxusbvic.kext (6.2.18 - SDK 10.11) /Library/Application Support/Symantec/AntiVirus [Not Loaded] SymAPComm.kext (100.1f1 - SDK 10.8) /Library/Application Support/WDSmartWare [Not Loaded] WD1394HPDriver.kext (1.0.7) [Not Loaded] WDUSBHPDriver.kext (1.0.6) /Library/Extensions [Not Loaded] SymIPS.kext (3.5.1 - SDK 10.8) [Not Loaded] ndcengine.kext (1.0 - SDK 10.8) /System/Library/Extensions [Not Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5) [Not Loaded] CiscoVPN.kext (2.0.1) [Not Loaded] MacOSXCameraDriver.kext (1.0.1) [Not Loaded] nxaudio.kext (4.1 - SDK 10.8) Startup Items: VNCServer Path: /Library/StartupItems/VNCServer HP Trap Monitor Path: /Library/StartupItems/HP Trap Monitor ChmodBPF Path: /Library/StartupItems/ChmodBPF TiVoDesktop Path: /Library/StartupItems/TiVoDesktop HP IO Path: /Library/StartupItems/HP IO System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 183 Apple tasks [Running] 102 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 190 Apple tasks [Running] 108 Apple tasks Launch Agents: [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.flipvideo.FlipShare.AutoRun.plist (? d8faaaae - installed 2011-05-06) [Running] com.hp.devicemonitor.plist (? 597e4562 - installed 2012-04-24) [Loaded] com.hp.messagecenter.launcher.plist (Apple - installed 2019-10-24) [Loaded] com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2015-07-10) [Running] com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2019-11-21) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (? b97e8726 - installed 2019-04-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-21) [Running] com.nomachine.localnxserver.plist (? c53851f6 - installed 2019-10-05) [Not Loaded] com.oracle.java.Java-Updater.plist (? 85b98230 - installed 2019-07-04) [Not Loaded] com.realvnc.VNCServerd.plist (? 6aa03e6c - installed 2010-06-14) [Loaded] com.realvnc.VNCServersd.plist (? d5c8475a - installed 2010-06-14) [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-12) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-10-30) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-24) [Running] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2016-08-01) [Running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2016-08-01) [Running] com.flipvideo.FlipShareServer.launchd.plist (? 4e51f0df - installed 2011-04-20) [Running] com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2015-07-10) [Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-10-27) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2019-07-30) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (? 1a4f628 - installed 2019-04-08) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-02-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-21) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2019-08-11) [Running] com.nomachine.server.plist (? ca660229 - installed 2019-10-05) [Loaded] com.nomachine.uninstall.plist (? 9bb99a66 - installed 2019-10-05) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Loaded] com.symantec.liveupdate.daemon.ondemand.plist (? bc39b4cd - installed 2015-09-18) [Loaded] com.symantec.liveupdate.daemon.plist (? 76cca186 - installed 2015-09-18) [Loaded] com.symantec.sharedsettings.plist (? 74e1ef58 - installed 2015-09-18) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2015-11-20) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-12) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2018-02-01) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-10-03) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2019-07-24) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-02) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (? 0 - installed 2019-04-08) [Running] com.pcv.hlprmcp.plist (Devyani Sharma - installed 2019-08-10) User Login Items: [Running] CleanMyMac 3 Menu (MacPaw Inc. - installed 2019-07-29) Application /Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app [Not Loaded] Dropbox Login Helper (Dropbox, Inc. - installed 2018-01-02) Modern Login Item /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app [Not Loaded] EvernoteHelper (? - installed 2017-11-14) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2017-11-14) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] LaCie Desktop Manager Login Items (? - installed 2018-08-06) Modern Login Item /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/Library/LoginItems/LaCie Desktop Manager Login Items.app [Running] OnScreen Control (5SKT5H4CPQ - installed 2019-07-23) Application /Applications/OnScreen Control.app [Not Loaded] Launcher Disabler (? - installed 2019-07-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (? - installed 2019-07-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2017-11-14) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: o1dbrowserplugin: 5.41.3.0 (? - installed 2017-11-14) SurveillanceClient: 3.10.5 (? - installed 2017-11-14) npDimdimControl: 6.2 (? - installed 2017-11-14) Unity Web Player: UnityPlayer version 5.3.8f2 (? - installed 2018-08-29) Flip4Mac WMV Plugin: 2.3.1.2 (? - installed 2017-11-14) net.juniper.DSSafariExtensions: (? - installed 2017-11-14) OfficeLiveBrowserPlugin: 12.3.3 (? - installed 2017-11-14) Silverlight: 5.1.50901.0 (? - installed 2017-11-14) FlashPlayer-10.6: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-13) ebrary Reader: 2.10 - 12/12/06 (? - installed 2017-11-14) wkDimdimControl: 1.0 (? - installed 2017-11-14) Flash Player: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-13) iPhotoPhotocast: 7.0 (Apple - installed 2017-11-14) googletalkbrowserplugin: 5.41.3.0 (? - installed 2017-11-14) SharePointBrowserPlugin: 14.7.7 (? - installed 2018-01-04) AdobePDFViewer: 9.5.5 (? - installed 2017-11-14) GarminGpsControl: 4.1.0.0 Release (? - installed 2017-11-14) CitrixICAClientPlugIn: 11.2.0 (? - installed 2017-11-14) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-08) User Internet Plug-ins: WebEx64: 1.1.0 (? - installed 2018-12-08) thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 (? - installed 2019-11-20) tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 (? - installed 2019-11-20) ZoomUsPlugIn: 4.1.20446.0209 (Zoom Video Communications, Inc. - installed 2018-03-21) CWSAssistantPlugin: 100 (? - installed 2018-11-13) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-07-29) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-11-01) AirPlay: 2.0 (Apple - installed 2019-07-29) AppleAVBAudio: 760.6 (Apple - installed 2019-07-29) BridgeAudioSP: 5.52 (Apple - installed 2019-11-01) iSightAudio: 7.7.3 (Apple - installed 2019-08-08) Safari Extensions: Webex Meetings - Cisco (installed 2019-10-05) 3rd Party Preference Panes: Citrix Online Plug-in (installed 2017-11-14) Flash Player (installed 2019-10-30) Flip4Mac WMV (installed 2017-11-14) Java (installed 2019-08-08) MacFUSE (installed 2017-11-14) Symantec QuickMenu (installed 2017-11-14) TiVo Desktop (installed 2017-11-14) Time Machine: Time Machine information not available without Full Drive Access. 6 local snapshots Oldest local snapshot: 2019-11-20 13:00:30 Last local snapshot: 2019-11-21 12:07:06 Performance: System Load: 1.65 (1 min ago) 2.10 (5 min ago) 1.57 (15 min ago) Nominal I/O speed: 5.22 MB/s File system: 23.06 seconds Write speed: 1355 MB/s Read speed: 2545 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) backupd-helper 21.72 % (Apple) WindowServer 7.84 % (Apple) EtreCheckPro 5.20 % (Etresoft, Inc.) kextd 4.42 % (Apple) syspolicyd 2.58 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 740 MB (Etresoft, Inc.) mdworker_shared (26) 569 MB (Apple) kernel_task 331 MB (Apple) com.apple.WebKit.WebContent (2) 215 MB (Apple) mds_stores 193 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 12 MB / 2 KB (Apple) mDNSResponder 58 KB / 4 KB (Apple) nxserver.bin 40 KB / 7 KB (NoMachine S.a.r.l.) syspolicyd 10 KB / 5 KB (Apple) apsd 8 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) syspolicyd 2 (Apple) kextd 1 (Apple) trustd (4) 1 (Apple) LDM 0 (? - /Applications/LaCie Desktop Manager.app) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 9.59 GB Used RAM: 3.99 GB Cached files: 2.41 GB Available RAM: 12.01 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-30 Safari (13.0.3) 2019-10-30 XProtectPlistConfigData (2107) 2019-10-30 Epson Connect Printer Setup (1.4.2) 2019-10-30 EPSON Printer Driver (10.33) 2019-10-30 EpsonNet Config (4.9.7) 2019-10-30 EPSON PS Driver (WF6090_6590_120_21) 2019-11-01 Microsoft Excel (16.30.19101301) 2019-11-01 Microsoft PowerPoint (16.30.19101301) 2019-11-01 Security Update 2019-001 (10.14.6) 2019-11-13 Adobe Flash Player (32.0.0.293) 2019-11-20 Numbers (6.0) Clean up: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Executable not found Diagnostics Information (past 7 days): 2019-11-21 12:41:24 OneDrive.app Crash Executable: /Applications/OneDrive.app Details: dyld: launch, loading dependent libraries 2019-11-20 23:28:25 acwebsecagent Crash Executable: /opt/cisco/*/acwebsecagent 2019-11-20 16:05:28 thinkorswim.app High CPU Use Executable: /Applications/thinkorswim2/thinkorswim.app End of report