Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2013) Status: Obsolete iMac Model: iMac14,3 2.9 GHz Quad-Core Intel Core i5 (i5-4570S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - Samsung SSD 860 EVO 1TB 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (716.29 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (82 MB used) disk1s3 - Recovery (APFS) [Recovery] (530 MB used) disk1s4 - Macintosh HD (APFS) (11.24 GB used) disk1s5 - VM (APFS) [APFS VM] (2.15 GB used) disk2 - Seagate Portable 4.00 TB External USB Up to 5 Gb/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S*****e 4.00 TB disk3 - USB SanDisk 3.2Gen1 250.15 GB External USB Up to 5 Gb/s USB disk3s1 - M*******v 250.15 GB (167.85 GB used) disk4 - Samsung Flash Drive FIT 128.32 GB External USB Up to 5 Gb/s USB disk4s1 - D********t 128.32 GB (117.70 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 716.29 GB Shared values Size: 1000.00 GB Free: 269.50 GB Available: 272.72 GB disk1s4 - Macintosh HD Filesystem: APFS Mount point: / Read-only: Yes Used: 11.24 GB Shared values Size: 1000.00 GB Free: 269.50 GB Available: 272.72 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /private/var/vm Used: 2.15 GB Shared values Size: 1000.00 GB Free: 269.50 GB disk3s1 - M*******v Mount point: /Volumes/M*******v Used: 167.85 GB Size: 250.15 GB Free: 82.29 GB Available: 82.30 GB disk4s1 - D********t Mount point: /Volumes/D********t Used: 117.70 GB Size: 128.32 GB Free: 10.61 GB Available: 10.62 GB USB: USB 3.0 bus hub_device hub_device USB - SanDisk 3.2Gen1 Samsung - Flash Drive FIT Seagate - Portable Apple Inc. - BRCM20702 Hub Apple Inc. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Burr-Brown from TI - USB Audio CODEC hub_device hub_device Apple Inc. - MacBook Air SuperDrive Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN iCloud Quota: 40.54 GB available File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H2026) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification ExpressVPN.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Apps: 6 Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (Expressco Services, LLC, 1.0.2 - SDK 14) /Library/Application Support/CleverFiles/BackService.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 10.14) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 181 Apple tasks [Running] 124 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 186 Apple tasks [Running] 109 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-11) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-10-03) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2020-10-13) Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd [Other] com.easeus.dataprotectbackup.plist (Not signed - installed 2020-10-09) Executable: /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback [Running] com.expressvpn.expressvpnd.plist (Expressco Services, LLC - installed 2024-12-30) Executable: /Applications/ExpressVPN.app/Contents/MacOS/expressvpnd [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-02) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-02) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2020-05-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2025-01-03) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2024-01-29) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-09-08) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-11) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-03) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-05) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-12-02) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-03) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-01-02) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2020-11-24) Executable: /Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-07-18) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2023-08-27) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2023-08-27) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate User Login Items: [Loaded] ExpressVPN Launcher (Expressco Services, LLC - installed 2024-12-30) Application /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2022-06-28) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Applications: 324 Apple apps 152 3rd party apps 337 x86-only apps 4 unsigned apps App Extensions: Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-11) SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 9.89 (1 min ago) 5.34 (5 min ago) 2.22 (15 min ago) Nominal I/O usage: 28.36 MB/s File system: 16.11 seconds Write speed: 489 MB/s Read speed: 516 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 3 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdsync 34.52 % (Apple) kernel_task 12.66 % (Apple) WindowServer 4.80 % (Apple) EtreCheckPro 4.24 % (Etresoft, Inc.) Adobe Crash Processor 0.86 % (Adobe Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 630 MB (Etresoft, Inc.) Microsoft Word 278 MB (Microsoft Corporation) Adobe Desktop Service 145 MB (Adobe Inc.) mdworker_shared (17) 140 MB (Apple) Finder 102 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) lightway 1 MB / 499 KB (Expressco Services, LLC) mDNSResponder 159 KB / 105 KB (Apple) netbiosd 46 KB / 5 KB (Apple) SystemUIServer 0 B / 128 B (Apple) AdobeIPCBroker 0 B / 0 B (Adobe Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdsync 9 (Apple) WindowServer 3 (Apple) expressvpnd 0 (Expressco Services, LLC) ExpressVPN 0 (Expressco Services, LLC) mdworker (2) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.50 GB Used RAM: 3.54 GB Cached files: 2.96 GB Available RAM: 4.46 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-11-10 Adobe Acrobat (24.004.20243) (24.004.20243) 2024-11-10 Adobe Acrobat Reader (24.004.20243) (24.004.20243) 2024-11-16 Brother Software (1_5_0) 2024-11-16 Adobe Acrobat Reader (24.004.20272) (24.004.20272) 2024-11-19 Adobe Acrobat (24.004.20272) (24.004.20272) 2024-12-07 ARMDCAgentInstaller (1.0.0) 2024-12-19 macOS Catalina Security Update 2022-005 (10.15.7) 2024-12-19 XProtectPlistConfigData (5272) 2024-12-19 XProtectPayloads (149) 2024-12-19 MRTConfigData (1.93) 2024-12-30 ExpressVPN (11.66.0 (89440)) 2025-01-03 Microsoft Office Licensing Helper (0) Clean up: /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback Executable not found Diagnostics Information (past 60 days): 2025-01-03 09:41:44 Kernel Panic (20 times) First occurrence: 2024-12-30 08:26:43 Details: panic(cpu 1 caller 0xffffff7f815dc306): NVRM[0\/1:0:0]: Read Error 0x0 0000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xb0000000 0xfffff f9111ba8000 0x0e7290a2, D0, P0\/4 2025-01-01 12:10:01 mds - Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds Details: dyld3 mode -[MDSExclusionQueue pop:exclude:] (/AppleInternal/BuildRoot/Library/Ca ches/com.apple.xbs/Sources/Spotlight/Spotlight-2076.7.2/spotlight/serv er/MDSDiskStore/MDSExclusionQueue.m:127) failed assertion -- pop:path decodePop() failed 2024-12-29 13:40:41 mds_stores - Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores Details: dyld3 mode Initializing 2024-12-29 13:40:38 mds_stores - Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores Details: dyld3 mode [0x700002699000] *warn* 0x7fee20179000 open from fast flush failed:22 [0x700002699000] 0x7fee20179000 ContentIndexOpenBulk err:-1 [0x700002699000] invalid store version 11, expected 8 or 7 [0x700002bb7000] SIPersistentIDStoreGetParentForOid error:0 at:948 oid :162729644 parent:0 Initializing 2024-12-29 13:39:36 Music.app - High CPU Use (2 times) First occurrence: 2024-12-29 12:06:28 Executable: /System/Applications/Music.app End of report