EtreCheck version: 5.4.3 (5052) Report generated: 2019-10-21 18:13:52 Download EtreCheck from https://etrecheck.com Runtime: 2:16 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Description: Cant sign onto iCloud or iTunes Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 13-inch, Late 2013) MacBook Pro Model: MacBookPro11,1 1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600  BANK 1/DIMM0 - 2 GB DDR3 1600  Battery: Health = Normal - Cycle count = 343 Video Information: Intel Iris - VRAM: 1536 MB Color LCD 2560 x 1600 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 86.24 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 121.12 GB (Shared - 86.24 GB used - 32.06 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 121.12 GB (Shared - 2.15 GB used - 32.06 GB free) APFS Mount point: /private/var/vm Network: Interface usbmodem1421: Љ Proxies: SOCKS Interface Bluetooth-Modem: Bluetooth DUN Proxies: SOCKS Interface en5: iPad Proxies: SOCKS Interface en4: iPhone Proxies: SOCKS Interface en0: Wi-Fi 802.11 a/b/g/n/ac Proxies: SOCKS Interface en3: Bluetooth PAN Proxies: SOCKS Interface bridge0: Thunderbolt Bridge Proxies: SOCKS System Software: macOS High Sierra 10.13.6 (17G8037) Time since boot: About 10 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Adware: Launchd: /Library/LaunchDaemons/com.Web-Search-AgentDaemon.plist Executable: /Library/Application Support/com.Web-Search-AgentDaemon/Web-Search-Agent r Reason: Adware pattern match Launchd: ~/Library/LaunchAgents/com.Web-Search-Agent.plist Executable: ~/Library/Application Support/com.Web-Search-Agent/Web-Search-Agent r Reason: Adware pattern match Unsigned Files: Launchd: /Library/LaunchDaemons/com.Web-Search-AgentP.plist Executable: /var/root/.Web-Search-Agent/Web-Search-AgentDaemon Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF Details: Exact match found in the whitelist - probably OK Safari Extension: Adblock Plus Icon Safari Extension: Adblock Plus 32-bit Applications: 11 32-bit apps Kernel Extensions: /Library/Extensions YamahaSteinbergUSBAudio.kext (1.10.5 - SDK 10.9) /System/Library/Extensions IKStompIO1Driver.kext (1.0.0) ssuddrv.kext (1.4.45 - SDK 10.6) IKStealthPedalDriver.kext (1.0.0) /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns ssudmdmcontrol.kext (1.4.45 - SDK 10.6) ssudmdmdata.kext (1.4.45 - SDK 10.6) ssudmtp.kext (1.4.45 - SDK 10.5) ssudserial.kext (1.4.45 - SDK 10.6) ssdumdrv.kext (1.3) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 174 Apple tasks [Running] 104 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 186 Apple tasks [Running] 112 Apple tasks Launch Agents: [Other] com.avid.ApplicationManager.plist (? 15a48a0 - installed 2018-09-27) Launch Daemons: [Loaded] com.Web-Search-AgentDaemon.plist (Adware - installed 2019-09-15) [Running] com.Web-Search-AgentP.plist (? 72d795b2 - installed 2019-09-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-21) [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2018-12-07) [Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2019-02-11) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2018-03-30) [Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2019-10-20) User Launch Agents: [Loaded] com.Web-Search-Agent.plist (Adware - installed 2017-10-28) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) User Login Items: iTunesHelper.app (Apple - installed 2019-01-27) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Internet Plug-ins: FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-10-14) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-10-14) AirPlay: 2.0 (Apple - installed 2019-10-14) AppleAVBAudio: 683.1 (Apple - installed 2019-10-14) BridgeAudioSP: 4.69.2 (Apple - installed 2019-10-14) iSightAudio: 7.7.3 (Apple - installed 2019-10-14) Safari Extensions: Adblock Plus - Unknown (installed ) Adblock Plus Icon - Unknown (installed ) Blocker - App Store (installed 2019-01-13) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Yamaha Steinberg USB (installed 2019-03-26) Time Machine: Time Machine Not Configured! Performance: System Load: 1.87 (1 min ago) 1.76 (5 min ago) 1.82 (15 min ago) Nominal I/O speed: 0.27 MB/s File system: 32.95 seconds Write speed: 263 MB/s Read speed: 703 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 21.48 % (?) EtreCheck 8.22 % (App Store) 0.62 % (?) trustd 0.31 % (Apple) SystemUIServer 0.21 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 448 MB (App Store) com.apple.WebKit.WebContent (3) 282 MB (Apple) 275 MB (?) com.apple.WebKit.WebContent 98 MB (Apple) iTunes 83 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 531 KB / 154 KB (?) SystemUIServer 0 B / 280 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) CalNCService 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 306 MB Used RAM: 2.91 GB Cached files: 814 MB Available RAM: 1.09 GB Swap Used: 72 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-10 Adobe Flash Player 2019-10-14 Security Update 2019-005 (10.13.6) 2019-10-14 Capo (3.7.4) 2019-10-20 Wireshark 3.0.5 Intel 64 2019-10-21 EtreCheck (5.4.3) Clean up: /Library/LaunchAgents/com.avid.ApplicationManager.plist /Applications/Avid/Application Manager/AvidApplicationManager.app/Contents/MacOS/AvidApplicationManager Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report