EtreCheck version: 5.5.5 (5111)
Report generated: 2020-06-25 22:43:15
Download EtreCheck from https://etrecheck.com
Runtime: 2:58
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled

Problem: Other problem
Description: 
imessage sign in problem.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  No Time Machine backup - Time Machine backup not found.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  High battery cycle count - Your battery may be losing capacity.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This machine has kernel extensions that may not work in the future.
  Sharing enabled - This machine has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Air (13-inch, Early 2015)
  MacBook Air Model: MacBookAir7,2
  1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core
  8 RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 820

Video Information:
  Intel HD Graphics 6000 - VRAM: 1536 MB
    Color LCD 1440 x 900

Drives:
  disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 265.00 GB
      disk1 [APFS Virtual drive] 265.00 GB (Shared by 5 volumes)
        disk1s1 - M******  Data (APFS) [APFS Virtual drive] (Shared - 175.59 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk1s3 - Recovery (APFS) [Recovery] (Shared)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 - M****D (APFS) (Shared - 10.98 GB used)
    disk0s3 - B******P (MS-DOS FAT12) 235.07 GB (214.91 GB used)

Mounted Volumes:
  disk0s3 - B******P
    235.07 GB (214.91 GB used, 20.15 GB free)
    MS-DOS FAT12
    Mount point: /Volumes/B******P

  disk1s1 - M******  Data [APFS Virtual drive]
    265.00 GB (Shared - 175.59 GB used, 77.41 GB available, 76.61 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s4 - VM [APFS VM]
    265.00 GB (Shared - 1.07 GB used, 76.61 GB free)
    APFS
    Mount point: /private/var/vm

  disk1s5 - M****D
    265.00 GB (Shared - 10.98 GB used, 77.41 GB available, 76.61 GB free)
    APFS
    Mount point: /
    Read-only: Yes

Network:
  Interface en3: HUAWEI_MOBILE
  Interface Bluetooth-Modem: Bluetooth DUN
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

  File sharing: Enabled

System Software:
  macOS Catalina 10.15.5 (19F101) 
  Time since boot: Less than an hour

Notifications:
  Notifications not available without Full Drive Access.

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple

  File sharing: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
    Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.paragon.updater.plist
    Executable: /Library/Application Support/Paragon Updater/Paragon Updater.app/Contents/MacOS/Paragon Updater --check --delay=30
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/PT.updd.plist
    Executable: /Library/PrivilegedHelperTools/PT.updd
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist
    Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.huawei.mbbservice.plist
    Executable: /Library/StartupItems/MobileBrServ/mbbservice
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.paragon.ntfs14.refresh.plist
    Executable: /Library/Application Support/Paragon Software/ntfs14refresh.sh
    Details: Exact match found in the whitelist - probably OK

  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

  Apps: 4

32-bit Applications:
  4 32-bit apps

Kernel Extensions:
  /Library/Application Support/VirtualBox
    VBoxDrv.kext (5.0.18)
    VBoxNetAdp.kext (5.0.18)
    VBoxNetFlt.kext (5.0.18)
    VBoxUSB.kext (5.0.18)

  /Library/Extensions
    SystemAudioRecorder.kext (1.1.0 - SDK 10.9)
    EnergyDriver.kext (3.7.0 - SDK 10.14)
    MBBDataCardECMDriver_10_9.kext (5.00.00.00 - SDK 10.8)
    ufsd_NTFS.kext (15.5.106 - SDK 10.10)

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  171 Apple tasks
  [Running]  126 Apple tasks

System Launch Daemons:
  [Not Loaded]  32 Apple tasks
  [Loaded]  182 Apple tasks
  [Running]  124 Apple tasks

Launch Agents:
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12)
  [Other] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-11-27)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-02-07)
  [Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4  - installed 2016-07-04)
  [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2020-03-17)
  [Other] com.paragon.updater.plist (? af829e83  - installed 2016-07-04)

Launch Daemons:
  [Running] PT.updd.plist (? 0  - installed 2017-07-03)
  [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-05-10)
  [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23)
  [Loaded] com.feingeist.shimo.helper.plist (Fabian Jaeger - installed 2017-09-14)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12)
  [Other] com.huawei.mbbservice.plist (? d59902d6  - installed 2017-02-01)
  [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-11-27)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-11-27)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-02-07)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2010-08-25)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-06-23)
  [Running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-10-15)
  [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-05-28)
  [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2020-03-17)
  [Other] com.paragon.ntfs14.refresh.plist (? 5941d160  - installed 2017-06-08)
  [Loaded] com.zenmate.charon-xpc.plist (ZenGuard GmbH - installed 2016-11-23)
  [Running] me.hide.osxhelper.plist (EVENTURE LTD. - installed 2018-02-11)
  [Not Loaded] org.virtualbox.startup.plist (? 700b9385  - installed 2016-11-29)

User Launch Agents:
  [Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2018-11-01)
  [Loaded] org.freedownloadmanager.fdm5.helper.plist (Apple - installed 2018-02-01)

User Login Items:
  [Not Loaded] HandShakerAgent (App Store - installed 2019-10-18)
    Modern Login Item
    /Applications/HandShaker.app/Contents/Library/LoginItems/HandShakerAgent.app

  [Not Loaded] HotspotShieldHelper (App Store - installed 2020-06-22)
    Modern Login Item
    /Applications/Hotspot Shield.app/Contents/Library/LoginItems/HotspotShieldHelper.app

  [Not Loaded] StartAtLoginHelper (App Store - installed 2020-06-22)
    Modern Login Item
    /Applications/Hotspot Shield.app/Contents/Library/LoginItems/StartAtLoginHelper.app

  [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2020-06-24)
    Modern Login Item
    /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app

  [Not Loaded] Launcher Disabler (App Store - installed 2020-06-22)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (App Store - installed 2020-06-22)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] SpeedTestHelper (App Store - installed 2020-05-15)
    Modern Login Item
    /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-06-22)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

Internet Plug-ins:
  FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-22)
  Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-22)
  PepperFlashPlayer: 32.0.0.387 (Adobe Inc. - installed 2020-06-22)
  SharePointBrowserPlugin: 14.5.3 (? - installed 2015-08-20)

User Internet Plug-ins:
  User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
  User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
  User iTunes Plug-ins need Full Drive Access

Safari Extensions:
  AdBlock Engine (App Store - installed 2020-06-22)
  AdBlock Icon (App Store - installed 2020-06-22)

3rd Party Preference Panes:
  Flash Player (Adobe Inc. - installed 2020-05-22)
  ParagonNTFS (Paragon Software GmbH - installed 2020-03-17)

Time Machine:
  Time Machine Not Configured!

Performance:
  System Load: 14.83 (1 min ago) 9.03 (5 min ago) 3.92 (15 min ago)
  Nominal I/O speed: 11.48 MB/s
  File system: 38.11 seconds
  Write speed: 679 MB/s
  Read speed: 771 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 4 %
  User: 5 %
  Idle: 91 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 24.90 % (?)
  EtreCheck 10.65 % (App Store)
  SystemUIServer 0.21 % (Apple)
  lockoutagent 0.03 % (Apple)
  SafariBookmarksSyncAgent 0.02 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 520 MB (App Store)
  Safari 88 MB (Apple)
  accountsd 71 MB (Apple)
  AMPLibraryAgent 55 MB (Apple)
  AppleSpell 44 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Other processes 5 MB / 82 KB (?)
  SystemUIServer 0 B / 64 B (Apple)
  spindump_agent 0 B / 0 B (Apple)
  backgroundtaskmanagementagent 0 B / 0 B (Apple)
  SafariBookmarksSyncAgent 0 B / 0 B (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 2.75 GB
  Used RAM: 2.94 GB
  Cached files: 2.31 GB

  Available RAM: 5.06 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-06-22 AdBlock (1.24.0)
  2020-06-22 Numbers (10.0)
  2020-06-22 Pages (10.0)
  2020-06-22 Hotspot Shield (3.4.0)
  2020-06-22 Keynote (10.0)
  2020-06-22 The Unarchiver (4.2.2)
  2020-06-22 OneDrive (20.064.0329)
  2020-06-22 WhatsApp (2.2023.2)
  2020-06-22 Adobe Flash Player
  2020-06-22 Adobe Pepper Flash Player
  2020-06-22 macOS Catalina (10.15.5)
  2020-06-22 MRTConfigData (1.62)
  2020-06-22 XProtectPlistConfigData (2123)
  2020-06-23 Microsoft Teams (1.00.315561)
  2020-06-23 ClassroomApp (33.13)
  2020-06-24 product
  2020-06-24 Mono Framework
  2020-06-25 Zoom (5.1.27838.0614)
  2020-06-25 EtreCheck (5.5.5)

Clean up:
  /Library/LaunchAgents/com.paragon.updater.plist
    /Library/Application Support/Paragon Updater/Paragon Updater.app/Contents/MacOS/Paragon Updater
    Executable not found
  /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist
    /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater
    Executable not found
  /Library/LaunchDaemons/com.paragon.ntfs14.refresh.plist
    /Library/Application Support/Paragon Software/ntfs14refresh.sh
    Executable not found

Diagnostics Information (past 7-30 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report