Dave’s iMac 2025-01-17
 EtreCheckPro version: 6.8.7 (68068)
Report generated: 2025-01-17 13:59:13
Download EtreCheckPro from https://etrecheck.com Runtime: 3:29
Performance: Excellent
Problem: Computer is restarting
Description:
Mac computer restarts sporadically - sometimes as soon as two minutes after power on.
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Obsolete hardware - This computer may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
No Time Machine backup - Time Machine backup not found.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause prob
lems. They should be reviewed.
System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
Limited permissions - More information may be available with Full Disk Access.
Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk.
Hardware Information:
iMac (21.5-inch, Late 2013) Status: Obsolete
iMac Model: iMac14,3
2.9 GHz Quad-Core Intel Core i5 (i5-4570S) CPU: 4-core
8 GB RAM - Upgradeable by an Apple Authorized Service Provider
BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600
Video Information:
NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080
Drives:
disk0 - Samsung SSD 860 EVO 1TB 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB
disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes)
disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (684.21 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (82 MB used)
disk1s3 - Recovery (APFS) [Recovery] (530 MB used)
disk1s4 - Macintosh HD (APFS) (11.24 GB used)
disk1s5 - VM (APFS) [APFS VM] (2.15 GB used)
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Dave’s iMac 2025-01-17
 disk2 - Seagate Portable 4.00 TB External USB Up to 5 Gb/s USB
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S*****e 4.00 TB
disk3 - USB SanDisk 3.2Gen1 250.15 GB External USB Up to 5 Gb/s USB
disk3s1 - M*******v 250.15 GB (167.85 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS
Mount point: /System/Volumes/Data
Used: 684.21 GB
Shared values
Size: 1000.00 GB Free: 301.61 GB Available: 305.27 GB
disk1s4 - Macintosh HD Filesystem: APFS Mount point: / Read-only: Yes
Used: 11.24 GB Shared values
Size: 1000.00 GB Free: 301.61 GB Available: 305.30 GB
disk1s5 - VM [APFS VM] Filesystem: APFS
Mount point: /private/var/vm Used: 2.15 GB
Shared values
Size: 1000.00 GB Free: 301.61 GB
disk3s1 - M*******v
Mount point: /Volumes/M*******v Used: 167.85 GB
Size: 250.15 GB
Free: 82.29 GB
USB:
USB 3.0 bus hub_device
hub_device
USB - SanDisk 3.2Gen1
Seagate - Portable
Apple Inc. - BRCM20702 Hub
Apple Inc. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Burr-Brown from TI - USB Audio CODEC hub_device
hub_device
Apple Inc. - MacBook Air SuperDrive
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Dave’s iMac 2025-01-17
 Network:
Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN iCloud Quota: 70.42 GB available
File sharing: Enabled
System Software:
macOS Catalina 10.15.7 (19H2026) Time since boot: Less than an hour
Notifications:
ExpressVPN.app one notification
Security:
Gatekeeper: App Store and identified developers System Integrity Protection: Enabled
Antivirus software: Apple
File sharing: Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK
Apps: 6
Kernel Extensions:
/Applications/ExpressVPN.app
[Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (ExprsVPN LLC, 1.0.2 - SDK 13)
/Library/Application Support/CleverFiles/BackService.app
[Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.14)
[Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 10.14)
System Launch Daemons:
[Not Loaded] 35 Apple tasks [Loaded] 186 Apple tasks [Running] 119 Apple tasks
System Launch Agents:
[Not Loaded] 21 Apple tasks [Loaded] 193 Apple tasks [Running] 102 Apple tasks
Launch Daemons:
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-16) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2
[Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-10-03) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService
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Dave’s iMac 2025-01-17
 [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2020-10-13)
Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd
[Other] com.easeus.dataprotectbackup.plist (Not signed - installed 2020-10-09)
Executable: /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.ap
p/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback
[Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2025-01-04) Executable: /Applications/ExpressVPN.app/Contents/MacOS/expressvpnd
[Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-01-15) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneU
pdaterDaemon
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-01-15)
Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdat
erDaemon
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
[Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2020-05-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2025-01-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2024-01-29) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/Te
amsUpdaterDaemon
[Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-09-08) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon
Launch Agents:
[Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-16)
Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
--showwindow=false --onOSstartup=true
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-03)
Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon
[Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-05)
Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/Mac
OS/CCXProcess --openAtBoot
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-01-15) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandalone
Updater
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-01-06)
Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft
Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent
User Launch Agents:
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-03)
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Dave’s iMac 2025-01-17
 Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled
[Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-01-15)
Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/Mac
OS/CCXProcess --openAtBoot
[Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2020-11-24)
Executable: /Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/Blu
eJeansHelper
[Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-07-18)
Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/G
oogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2
[Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2023-08-27) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload
[Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2023-08-27) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate
User Login Items:
[Running] ExpressVPN (ExprsVPN LLC - installed 2025-01-04) Application
/Applications/ExpressVPN.app
[Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2025-01-04)
Application
/Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app
[Not Loaded] StartUpHelper (Spotify - installed 2022-06-28)
Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
Applications:
326 Apple apps 150 3rd party apps 339 x86-only apps 4 unsigned apps
App Extensions:
Share services:
[Loaded] OneNote - /Applications/Microsoft OneNote.app
Finder sync extensions:
[Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.
app
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-16) SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25)
Audio Plug-ins:
MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07)
Backup:
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Dave’s iMac 2025-01-17
 Time Machine information is limited without Full Disk Access
Performance:
System Load: 7.02 (1 min ago) 2.88 (5 min ago) 1.14 (15 min ago) Nominal I/O usage: 28.60 MB/s
File system: 16.06 seconds
Write speed: 488 MB/s
Read speed: 514 MB/s
CPU Usage Snapshot: Type Overall System: 11 %
User: 2 %
Idle: 87 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location) mdsync 32.30 % (Apple)
kernel_task 19.16 % (Apple)
WindowServer 4.74 % (Apple) EtreCheckPro 4.44 % (Etresoft, Inc.)
ps (5) 0.20 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) EtreCheckPro 628 MB (Etresoft, Inc.)
Adobe Desktop Service 140 MB (Adobe Inc.) syspolicyd 93 MB (Apple)
Dock 78 MB (Apple)
softwareupdated 77 MB (Apple)
Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 93 KB / 50 KB (Apple)
apsd 4 KB / 7 KB (Apple)
ExpressVPN 5 KB / 5 KB (ExprsVPN LLC) netbiosd 6 KB / 2 KB (Apple)
assistantd 4 KB / 1 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location) mdsync 9 (Apple)
WindowServer 3 (Apple)
Creative Cloud Content Manager.node 0 (Adobe Inc.) mdworker (2) 0 (Apple)
Core Sync 0 (Adobe Inc.)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 2.50 GB Used RAM: 3.09 GB Cached files: 2.41 GB
Available RAM: 4.91 GB Swap Used: 0 B
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Dave’s iMac 2025-01-17
 Software Installs (past 60 days):
Install Date Name (Version)
2024-11-19 Adobe Acrobat (24.004.20272) (24.004.20272) 2024-12-07 ARMDCAgentInstaller (1.0.0)
2024-12-19 macOS Catalina Security Update 2022-005 (10.15.7) 2024-12-19 XProtectPayloads (149)
2024-12-19 MRTConfigData (1.93)
2025-01-04 ExpressVPN (11.54.0 (81452))
2025-01-06 Microsoft AutoUpdate (4.77.24121924)
2025-01-15 XProtectPlistConfigData (5285)
2025-01-17 Microsoft Office Licensing Helper (0)
Clean up:
/Library/LaunchDaemons/com.easeus.dataprotectbackup.plist
/Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/R
esources/EUDataDaemon.app/Contents/MacOS/eudataback Executable not found
Diagnostics Information (past 60 days):
2025-01-17 13:55:27 OneDrive.app - Crash (20 times) First occurrence: 2025-01-16 08:25:38
Executable: /Applications/OneDrive.app
Details:
dyld: launch, loading dependent libraries
2025-01-17 13:55:00 Kernel Panic (21 times) First occurrence: 2025-01-11 07:58:54 Details:
panic(cpu 0 caller 0xffffff7f97bdc306): NVRM[0\/1:0:0]: Read Error 0x0 0000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xb0000000 0xfffff f912764a000 0x0e7290a2, D0, P0\/4
2025-01-17 13:16:36 Music.app - High CPU Use (13 times) First occurrence: 2025-01-11 07:17:13
Executable: /System/Applications/Music.app
2025-01-10 13:26:37 signpost_reporter - High CPU Use Executable: /usr/libexec/signpost_reporter
End of report
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