EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-06-12 15:47:48 Download EtreCheckPro from https://etrecheck.com Runtime: 1:42 Performance: Excellent Problem: Apps are crashing Description: I have a problem with Office 365 on my newly acquired MacBook Air (2022 - M2 chip). Outlook and Teams work, but Word and Power Point crash a few seconds after I try to open whatever file I have. At the beginning everything was working, then suddenly this problem appeared. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (M2, 2022) Status: Supported Under warranty: Yes Warranty expiration: 2024-01-07 MacBook Air Model: Mac14,2 Apple M2 (m2) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 50 Video Information: Apple M2 Color LCD 2940 x 1912 Drives: disk0 - APPLE SSD AP0512Z 500.28 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (7 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (2 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 494.38 GB disk3 [APFS Virtual drive] 494.38 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (9.06 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.06 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (4.70 GB used) disk3s3 - Recovery (APFS) [Recovery] (799 MB used) disk3s4 - Update (APFS) (13 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (256.09 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.62 GB used) disk2s2 - Update (APFS) (344 KB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 7 MB Shared values Size: 524 MB Free: 504 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 504 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 504 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.06 GB Shared values Size: 494.38 GB Free: 223.56 GB Available: 245.54 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.70 GB Shared values Size: 494.38 GB Free: 223.56 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 13 MB Shared values Size: 494.38 GB Free: 223.56 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 256.09 GB Shared values Size: 494.38 GB Free: 223.56 GB Available: 245.54 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 494.38 GB Free: 223.56 GB Network: Interface en7: USB Ethernet Interface en3: Ethernet Adapter (en3) Interface en4: Ethernet Adapter (en4) Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.4 (22F66) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Command: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Command: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Alfred 2.app/Contents/MacOS/Alfred 2 Login Item: /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Apps: 21 Applications: 494 apps 52 x86-only apps 32 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) System Launch Daemons: [Not Loaded] 43 Apple tasks [Loaded] 197 Apple tasks [Running] 148 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 24 Apple tasks [Loaded] 216 Apple tasks [Running] 157 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-04-16) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Other] com.bombich.ccchelper.plist (Not signed - installed 2016-03-18) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-12) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-05-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-05-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate 17.19.39.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-05-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2023-01-08) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-06-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-19) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Not signed - installed 2014-08-12) Command: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2023-01-08) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-01-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-04-16) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-04-16) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-06-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-06-12) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-05-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-05-19) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-05-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate 17.19.39.app [Loaded] org.macosforge.xquartz.startx.plist (Not signed - installed 2014-08-12) Command: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz User Launch Agents: [Other] com.google.keystone.agent.plist (Google LLC - installed 2023-01-08) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-01-08) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost User Login Items: [Not Loaded] CCC User Agent (Not signed - installed 2023-01-08) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-06-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-06-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2023-01-08) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Dropbox Finder Extension - /Applications/Dropbox.app Share services: Dropbox Transfer - /Applications/Dropbox.app OneNote - /Applications/Microsoft OneNote.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2023-01-08) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2023-01-08) AdobePDFViewer: 18.011.20063 (Adobe Systems, Inc. - installed 2023-01-08) SharePointBrowserPlugin: 14.2.3 (? - installed 2023-01-08) nplastpass: 3.2.11 (? - installed 2023-01-08) Silverlight: 5.1.50901.0 (? - installed 2023-01-08) MeetingJoinPlugin: (? - installed 2023-01-08) Backup: Time Machine information is limited without Full Disk Access Destinations: Data [Network] (Last used) 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.31 (1 min ago) 1.65 (5 min ago) 2.04 (15 min ago) Nominal I/O usage: 0.12 MB/s File system: 7.21 seconds Write speed: 2352 MB/s Read speed: 1951 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 17.74 % (Etresoft, Inc.) mdbulkimport (2) 13.48 % (Apple) WindowServer 7.72 % (Apple) axassetsd 3.26 % (Apple) kernel_task 2.98 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (22) 2.38 GB (Google LLC) EtreCheckPro 898 MB (Etresoft, Inc.) Google Chrome 264 MB (Google LLC) com.apple.appkit.xpc.openAndSavePanelService (5) 232 MB (Apple) Google Chrome Helper (3) 134 MB (Google LLC) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 1 MB / 723 KB (Apple) trustd 58 KB / 7 KB (Apple) apsd 5 KB / 9 KB (Apple) netbiosd 4 KB / 1 KB (Apple) geodMachServiceBridge 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome 0 (Google LLC) Google Chrome Helper (GPU) 0 (Google LLC) Google Chrome Helper (Renderer) (22) 0 (Google LLC) bluetoothd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 64 MB Used RAM: 5.95 GB Cached files: 1.99 GB Available RAM: 2.05 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-04-20 Adobe Acrobat Reader (23.001.20143) (23.001.20143) 2023-05-05 Adobe Acrobat (23.001.20143) (23.001.20143) 2023-05-09 macOS 13.3.1 (13.3.1) 2023-05-13 Adobe Acrobat (23.001.20177) (23.001.20177) 2023-05-15 Adobe Acrobat Reader (23.001.20177) (23.001.20177) 2023-05-16 macOS Rapid Security Response 13.3.1 (a) (13.3.1 (a)) 2023-05-16 Microsoft AutoUpdate (4.59.23051401) 2023-05-16 Microsoft Excel (16.73.23051401) 2023-05-16 Microsoft OneNote (16.73.23051401) 2023-05-16 Microsoft PowerPoint (16.73.23051401) 2023-05-16 Microsoft Word (16.73.23051401) 2023-05-19 Microsoft Teams (1.00.611156) 2023-05-31 Microsoft Outlook (16.73.23052700) 2023-06-02 macOS 13.4 (13.4) 2023-06-02 RosettaUpdateAuto (1.0.0.0.1.1683936435) 2023-06-09 XProtectPayloads (99) 2023-06-12 Microsoft 365 and Office for Mac (16.73.23051401) Clean up: /Library/LaunchDaemons/com.bombich.ccchelper.plist /Library/PrivilegedHelperTools/com.bombich.ccchelper Executable not found Diagnostics Information (past 7-30 days): 2023-06-12 14:57:43 Pages - Crash Executable: /Applications/Pages.app 2023-06-12 14:49:42 siriactionsd - Crash (25 times) Executable: /System/Library/PrivateFrameworks/VoiceShortcuts.framework/Versions/A/Support/siriactionsd Details: libsystem_c.dylib: abort() called 2023-06-12 13:17:08 suggestd - Crash (18 times) Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd Details: libsystem_c.dylib: abort() called 2023-06-05 16:57:09 signpost_reporter - High CPU Use Executable: /usr/libexec/signpost_reporter End of report