EtreCheck version: 5.7.2 (5247) Report generated: 2021-05-01 18:02:08 Download EtreCheck from https://etrecheck.com Runtime: 4:07 Performance: Good Sandbox: Enabled Full drive access: Enabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Battery failure - Your battery is reporting that it needs to be serviced. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. High battery cycle count - Your battery may be losing capacity. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2013 - 2014) - Vintage! MacBook Air Model: MacBookAir6,2 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 1346 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 181.97 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 363 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 (APFS) [APFS Container] (Shared - 19.56 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 19.56 GB used) disk1s6 - Update (APFS) (Shared - 114 MB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 500.07 GB (Shared - 181.97 GB used, 297.65 GB available, 294.06 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 363 MB used, 294.06 GB free) APFS Mount point: /System/Volumes/Preboot disk1s3 - Recovery [Recovery] 500.07 GB (Shared - 614 MB used, 294.06 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 500.07 GB (Shared - 3.22 GB used, 294.06 GB free) APFS Mount point: /System/Volumes/VM disk1s5 [APFS Container] 500.07 GB (Shared - 19.56 GB used, 294.06 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk1s5s1 disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 19.56 GB used, 297.65 GB available, 294.06 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 114 MB used, 294.06 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en2: USB Ethernet Interface en0: Wi-Fi 2 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.2 (20D64) Time since boot: About 18 days Notifications: Gemini 2.app one notification (one scheduled) Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Kernel Extensions: /Library/Extensions ZTEUSBCDCACMData.kext - com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12) ZTEUSBMassStorageFilter.kext - com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12) EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) HuaweiDataCardDriver.kext - com.huawei.driver.HuaweiDataCardDriver (4.25.29.00) JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) SierraDIPSupport.kext - com.sierrawireless.driver.SierraDIPSupport (1.0.0.7) SierraFSRSupport.kext - com.sierrawireless.driver.SierraFSRSupport (3.0.0.2) SierraHSRSupport.kext - com.sierrawireless.driver.SierraHSRSupport (3.0.0.16) SierraIPDirect.kext - com.sierrawireless.driver.SierraIPDirect (1.1.5) BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 212 Apple tasks [Running] 101 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 221 Apple tasks [Running] 102 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-03-25) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-11) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-07-26) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-04-10) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-03-25) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-14) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2020-12-30) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Loaded] Gemini Menu Launcher Site (MacPaw Inc. - installed 2021-03-21) Modern Login Item /Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher Site.app [Loaded] Messenger Login Helper (App Store - installed 2021-04-13) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-11) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-08-01) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-30) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Loaded] CloudLoginHelper (Linebreak SL - installed 2020-09-05) Modern Login Item ~/Applications/CloudApp.app/Contents/Library/LoginItems/CloudLoginHelper.app Safari Extensions: Cashrewards (App Store - installed 2021-03-26) Honey (App Store - installed 2020-11-19) Backup: Skip System Files: No Mobile backups: No Auto backup: No Volumes being backed up: M*****************a: Disk size: 500.07 GB - Disk used: 206.01 GB Destinations: Data [Network] (Last used) Total size: 997.71 GB Total number of backups: 16 Oldest backup: 2016-09-25 02:43:27 Last backup: 2016-10-02 16:03:37 Performance: System Load: 166.46 (1 min ago) 163.52 (5 min ago) 91.62 (15 min ago) Nominal I/O speed: 129.87 MB/s File system: 48.80 seconds Write speed: 664 MB/s Read speed: 756 MB/s CPU Usage Snapshot: Type Overall System: 15 % User: 24 % Idle: 61 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 103.24 % (?) trustd 26.15 % (Apple) EtreCheck 24.20 % (App Store) CoreServicesUIAgent 1.76 % (Apple) Microsoft Outlook 0.37 % (Microsoft Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) AppleSpell 59 MB (Apple) EtreCheck 40 MB (App Store) CalendarAgent 29 MB (Apple) Messenger 13 MB (App Store) Microsoft Outlook 12 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 53 MB / 13 MB (?) Mail 155 KB / 27 KB (Apple) Messenger 76 KB / 29 KB (App Store) CalendarAgent 25 KB / 13 KB (Apple) rapportd 742 B / 446 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 22 MB Used RAM: 3.67 GB Cached files: 320 MB Available RAM: 342 MB Swap Used: 1.21 GB Software Installs (past 30 days): Install Date Name (Version) 2021-04-10 Malwarebytes for Mac (1.0) 2021-04-14 Microsoft AutoUpdate (4.34.21041102) 2021-04-14 Microsoft Excel (16.48.21041102) 2021-04-14 Microsoft OneNote (16.48.21041102) 2021-04-14 Microsoft Outlook (16.48.21041102) 2021-04-14 Microsoft PowerPoint (16.48.21041102) 2021-04-14 Messenger (95.7.118) 2021-04-14 Speedtest (1.8) 2021-04-25 Kindle (1.31.0) 2021-04-30 WhatsApp (2.2114.10) 2021-04-30 Pages (10.0) 2021-04-30 Microsoft Word (16.48.21041102) 2021-04-30 MRTConfigData (1.78) 2021-04-30 XProtectPlistConfigData (2145) 2021-05-01 Numbers (10.0) 2021-05-01 Keynote (10.0) Diagnostics Information (past 7-30 days): 2021-04-28 19:35:16 Cashrewards.app Crash Executable: /Applications/Cashrewards.app 2021-04-28 14:52:30 com.apple.WebKit.Networking High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking 2021-04-28 14:24:44 trustd High CPU Use Executable: /usr/libexec/trustd 2021-04-26 20:36:05 IMDPersistenceAgent Crash Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent Details: dyld3 mode abort() called IMDPersistenceAgent(86739,0x70000e320000) malloc: small_free_list_remo ve_ptr_no_clear: Internal invariant broken (prev ptr of next) for 0x7f 9795009800, next_prev=0x0 2021-04-25 17:36:29 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-04-25 12:01:39 photolibraryd Crash Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd Details: dyld3 mode PLPhotoLibrary transaction: low priority transient library 2021-04-25 09:24:40 mdworker_shared Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared Details: dyld3 mode pre-plugin fstype:apfs fsflag:4909000 flags:240000005E diag:0 isXCode: 0 uti:com.apple.log plugin:/Library/Spotlight/RichText.mdimporter - fi nd suspect file using: sudo mdutil -t 12943437484 2021-04-25 08:45:33 Microsoft Outlook Crash Executable: /Applications/.Microsoft Outlook.app.installBackup/*/Microsoft Outlook Details: dyld: launch, loading dependent libraries End of report