EtreCheckPro version: 6.8.7 (68068)
Report generated: 2024-11-29 23:24:28
Download EtreCheckPro from https://etrecheck.com
Runtime: 10:39

Performance: Poor

Problem: Computer is restarting
Description: 
In a single day the laptop crashed thrice and restarted.
First, a system panic; second, a hang.
Couldn't find anything in the Console.
Third time and then the next day it was while the laptop was asleep (l
id closed).
DiskDx gave a thumbs up on the disk.
My old SSD had failed and a slightly used one was put in nearly two mo
nths back. All was fine until three days back.

Major Issues:
    Anything that appears on this list needs immediate attention. 

    Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection.
    Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.
    Poor performance - EtreCheck report shows poor performance. This is unusual.
    Heavy CPU usage - Some processes are using an unusually high amount of CPU.
    Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    No Time Machine backup - Time Machine backup not found.
    Clean up - There are orphan files that could be removed.
    Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
    Insufficient permissions - EtreCheck running under a standard user. Diagnostic information may not be available.
    Limited permissions - More information may be available with Full Disk Access.
    Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
    MacBook Air (13-inch, 2017)
        Status: Supported
    MacBook Air Model: MacBookAir7,2
    1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core
    8 GB RAM - Not upgradeable
        BANK 0/DIMM0 - 4 GB DDR3 1600 
        BANK 1/DIMM0 - 4 GB DDR3 1600 
    Battery: Health = Normal - Cycle count = 635

Video Information:
    Intel HD Graphics 6000 - VRAM: 1536 MB
        Color LCD 1440 x 900

Drives:
    disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)
    Internal PCI 5.0 GT/s x2 Serial ATA
        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk0s2 [APFS Container] 250.66 GB
            disk1 [APFS Virtual drive] 250.66 GB (Shared by 5 volumes)
                disk1s1 - M********* - Data (APFS) [APFS Virtual drive] (157.80 GB used)
                disk1s2 - Preboot (APFS) [APFS Preboot] (84 MB used)
                disk1s3 - Recovery (APFS) [Recovery] (530 MB used)
                disk1s4 - VM (APFS) [APFS VM] (1.07 GB used)
                disk1s5 - M*******h (APFS) (11.24 GB used)

Mounted Volumes:
    disk1s1 - M********* - Data [APFS Virtual drive]
        Filesystem: APFS
        Mount point: /System/Volumes/Data
        Used: 157.80 GB
        Shared values
            Size: 250.66 GB
            Free: 79.79 GB
            Available: 82.20 GB

    disk1s4 - VM [APFS VM]
        Filesystem: APFS
        Mount point: /private/var/vm
        Used: 1.07 GB
        Shared values
            Size: 250.66 GB
            Free: 79.79 GB

    disk1s5 - M*******h
        Filesystem: APFS
        Mount point: /
        Read-only: Yes
        Used: 11.24 GB
        Shared values
            Size: 250.66 GB
            Free: 79.79 GB
            Available: 82.20 GB

    disk2s1 - A************y
        Filesystem: Mac OS Extended
        Disk Image
        Mount point: /Volumes/A************y
        Read-only: Yes
        Size: 77 MB

USB:
    USB 3.0 bus
        Apple Inc. - BRCM20702 Hub
            Apple Inc. - Bluetooth USB Host Controller

Network:
    Interface en0: Wi-Fi
        802.11 a/b/g/n/ac
    Interface en2: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge

    Firewall:
        Blocked apps:

System Software:
    macOS Catalina 10.15.7 (19H2026) 
    Time since boot: About 5 hours

Security:
    Gatekeeper: App Store and identified developers
    System Integrity Protection: Enabled
    Automatic Updates: Disabled
    Security Updates: Disabled

    Antivirus software: Avast

Unsigned Files:
    Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist
        Command: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist
        Command: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
        Details: Exact match found in the legitimate list - probably OK

    Apps: 2

Kernel Extensions:
    /Applications/Avast.app
        [Loaded] AvastFileShield.kext - com.avast.FileShield (AVAST Software a.s., 4.0.0 - SDK 13)
        [Loaded] AvastPacketForwarder.kext - com.avast.PacketForwarder (AVAST Software a.s., 2.1 - SDK 13)

    /Library/Extensions
        [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 2.7.3)

System Launch Daemons:
    [Not Loaded] 38 Apple tasks
    [Loaded] 179 Apple tasks
    [Running] 122 Apple tasks
    [Other] One Apple task

System Launch Agents:
    [Not Loaded] 21 Apple tasks
    [Loaded] 178 Apple tasks
    [Running] 116 Apple tasks
    [Other] One Apple task

Launch Daemons:
    [Not Loaded] com.avast.hub.schedule.plist (Not signed - installed 2024-11-29)
        Command: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400

    [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2024-11-29)
        Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/Helpers/com.avast.hub.xpc

    [Loaded] com.avast.init.plist (AVAST Software a.s. - installed 2024-10-08)
        Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh

    [Not Loaded] com.avast.init.plist (AVAST Software a.s. - installed 2024-11-29)
        Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh

    [Loaded] com.avast.update.plist (AVAST Software a.s. - installed 2024-10-08)
        Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh

    [Not Loaded] com.avast.update.plist (AVAST Software a.s. - installed 2024-11-29)
        Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh

    [Loaded] com.epson.ijfax.FaxIODaemon.plist (Seiko Epson Corporation - installed 2024-10-15)
        Executable: /Library/Printers/EPSON/Fax/FaxIOSupport/FaxIODaemon.app/Contents/MacOS/FaxIODaemon

    [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2024-11-04)
        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Launch Agents:
    [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2024-11-29)
        Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/MacOS/com.avast.hub

    [Not Loaded] com.avast.userinit.plist (AVAST Software a.s. - installed 2024-11-29)
        Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh

    [Loaded] com.avast.userinit.plist (AVAST Software a.s. - installed 2024-10-08)
        Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh

    [Other] com.epson.esua.launcher.plist (Not signed - installed 2024-10-15)
        Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent

    [Loaded] com.epson.ijfax.FaxIOHelper.plist (Seiko Epson Corporation - installed 2024-10-15)
        Executable: /Library/Printers/EPSON/Fax/FaxIOSupport/FaxIOHelper.app/Contents/MacOS/FaxIOHelper

    [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2024-11-04)
        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

User Login Items:
    [Not Loaded] ProtonVPNStarter (ProtonVPN AG - installed 2024-10-08)
        Modern Login Item
        /Applications/Security/ProtonVPN.app/Contents/Library/LoginItems/ProtonVPNStarter.app

    [Not Loaded] StartUpHelper (Spotify - installed 2024-10-14)
        Modern Login Item
        /Applications/Sound&Music/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

    [Not Loaded] 6TC97CLTQ3.com.corastar.SandboxHelper (App Store - installed 2024-10-08)
        Modern Login Item
        /Applications/Strata Design 3D SE 7.app/Contents/Library/LoginItems/6TC97CLTQ3.com.corastar.SandboxHelper.app

    [Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2024-11-29)
        Modern Login Item
        /Applications/Utilities/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app

    [Not Loaded] coconutBattery Menu (Christoph Sinai - installed 2024-11-15)
        Modern Login Item
        /Applications/Utilities/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Menu.app

    [Not Loaded] LaunchHelper (App Store - installed 2024-10-08)
        Modern Login Item
        /Applications/Video&Movies/DeskApp for YouTube.app/Contents/Library/LoginItems/LaunchHelper.app

    [Running] Activity Monitor (Apple - installed 2020-10-30)
        Application
        /System/Applications/Utilities/Activity Monitor.app

Applications:
    383 Apple apps
    64 3rd party apps
    368 x86-only apps
    2 unsigned apps

App Extensions:
    Share services:
        [Loaded] Telegram - /Applications/Telegram.app

Internet Plug-ins:
    JavaAppletPlugin: Java 8 Update 421 build 09 (? - installed 2024-11-04)

3rd Party Preference panels:
    Java (? - installed 2024-06-06)

Backup:
    Time Machine information is limited without Full Disk Access

Performance:
    System Load: 2.28 (1 min ago) 2.11 (5 min ago) 2.95 (15 min ago)
    Nominal I/O usage: 0.06 MB/s
    File system: 25.23 seconds
    Write speed: 625 MB/s
    Read speed: 764 MB/s

CPU Usage Snapshot:
    Type Overall
    System: 5 %
    User: 12 %
    Idle: 82 %

Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    diagnosticd 67.24 % (Apple)
    Console 62.40 % (Apple)
    system_profiler 57.94 % (Apple)
    WindowServer 13.88 % (Apple)
    trustd (5) 12.46 % (Apple)

Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    Brave Browser Helper (Renderer) (16) 1.11 GB (Brave Software, Inc.)
    com.apple.WebKit.WebContent (3) 668 MB (Apple)
    system_profiler 627 MB (Apple)
    EtreCheckPro 370 MB (Etresoft, Inc.)
    MTLCompilerService (24) 249 MB (Apple)

Top Processes Snapshot by Network Use:
    Process Input / Output (Source - Location)
    mDNSResponder 562 KB / 60 KB (Apple)
    com.avast.daemon 51 KB / 32 KB (AVAST Software a.s.)
    com.avast.proxy 9 KB / 12 KB (AVAST Software a.s.)
    apsd 4 KB / 2 KB (Apple)
    com.avast.hns 4 KB / 521 B (AVAST Software a.s.)

Top Processes Snapshot by Energy Use:
    Process (count) Energy (0-100) (Source - Location)
    WindowServer 5 (Apple)
    Brave Browser Helper (Renderer) (16) 4 (Brave Software, Inc.)
    Avast 3 (AVAST Software a.s.)
    Console 2 (Apple)
    Brave Browser Helper (GPU) 2 (Brave Software, Inc.)

Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 19 MB
    Used RAM: 5.84 GB
    Cached files: 2.14 GB

    Available RAM: 2.16 GB
    Swap Used: 0 B

Software Installs (past 60 days):
    Install Date Name (Version)
    2024-10-05 Gatekeeper Configuration Data (181)
    2024-10-05 XProtectPlistConfigData (5272)
    2024-10-05 XProtectPayloads (145)
    2024-10-05 Safari (15.6.1)
    2024-10-05 macOS Catalina Security Update 2022-005 (10.15.7)
    2024-10-05 MRTConfigData (1.93)
    2024-10-14 Telegram (11.2.2)
    2024-10-15 EPSON Printer Driver (12.62)
    2024-10-15 Epson Scan 2 (6.4.143)
    2024-10-15 EPSON PC-FAX Driver (2.40)
    2024-10-15 EPSON Software Updater (2.6.3)
    2024-10-15 EPSON Manuals (1.1.4)
    2024-10-21 FFmpeg Libraries for Audacity (1)
    2024-10-23 Voice Update - (3.6)
    2024-11-04 JDK 8 Update 421 (1.8.421.09)
    2024-11-29 Avast Security (15.9.2)
    2024-11-29 AvastHUB (3.1.41)
    2024-11-29 Bitdefender Virus Scanner (3.17)

Clean up:
    /Library/LaunchAgents/com.epson.esua.launcher.plist
        /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent
        Executable not found

Diagnostics Information (past 60 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.
    Run as an administrator account to see more information.

End of report