EtreCheckPro version: 6.3.3 (6D020) Report generated: 2020-10-25 09:42:00 Download EtreCheckPro from https://etrecheck.com Runtime: 2:15 Performance: Excellent Problem: No problem - just checking Description: Intermittent static on parts of the screen (Safari and Spotify windows ) Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Small backup drive - Time Machine backup drive is too small. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2.3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core 32 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 Battery: Health = Normal - Cycle count = 15 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB AMD Radeon Pro 5500M - VRAM: 8 GB Color LCD (built-in) 3584 x 2240 BenQ LCD 2560 x 1440 Drives: disk0 - APPLE SSD AP2048N 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.15 TB used) disk1s2 - Macintosh HD (APFS) (Shared - 11.31 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 86 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 2.00 TB (Shared - 1.15 TB used, 860.05 GB available, 842.49 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Macintosh HD 2.00 TB (Shared - 11.31 GB used, 860.05 GB available, 842.49 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s5 - VM [APFS VM] 2.00 TB (Shared - 1.07 GB used, 842.49 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en7: Thunderbolt Ethernet Slot 1 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 3.40 GB available System Software: macOS Catalina 10.15.7 (19H2) Time since boot: Less than an hour Notifications: CleanMyDrive 2.app 2 notifications EtreCheckPro.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 4 32-bit Applications: One 32-bit app Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext (1.0 - SDK 10.14) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 188 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 124 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-12) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-12) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-21) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-04-13) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-04-13) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-04-13) [Loaded] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2019-09-28) [Loaded] com.xrite.i1Profiler.tray.plist (X-Rite, Incorporated - installed 2020-05-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-21) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-09-21) [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2020-05-22) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-04-13) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-21) [Running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2019-09-28) [Loaded] com.xrite.device.xrdd.restart.plist (X-Rite, Incorporated - installed 2020-09-21) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2018-11-18) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Loaded] LaunchAtLoginHelper (App Store - installed 2020-06-10) Modern Login Item /Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] CompressorHelper (App Store - installed 2020-09-25) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Loaded] StartUpHelper (Spotify - installed 2020-10-05) Modern Login Item /Applications/Spotify (old).app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] TunnelBearHelper (TunnelBear, Inc. - installed 2019-11-19) Modern Login Item /Applications/TunnelBear.app/Contents/Library/LoginItems/TunnelBearHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-10-12) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-01-16) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-01-16) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-24) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-12) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-09-24) Safari Extensions: Honey (App Store - installed 2020-09-01) Rakuten Cash Back (App Store - installed 2020-09-30) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2020-04-13) Backup: Skip System Files: No Auto backup: No Volumes being backed up: Macintosh HD: Disk size: 2.00 TB - Disk used: 1.16 TB Destinations: T*************P [Local] (Last used) Total size: 259.59 GB Total number of backups: 1 Oldest backup: 2020-10-12 10:21:38 Last backup: 2020-10-12 10:21:38 One local snapshot Oldest local snapshot: 2020-10-12 09:53:17 Last local snapshot: 2020-10-12 09:53:17 Performance: System Load: 1.15 (1 min ago) 0.74 (5 min ago) 0.35 (15 min ago) Nominal I/O speed: 11.31 MB/s File system: 12.10 seconds Write speed: 2792 MB/s Read speed: 3025 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 26.50 % (Etresoft, Inc.) WindowServer 12.20 % (Apple) kernel_task 3.88 % (Apple) Adobe CEF Helper (Renderer) (3) 1.78 % (Adobe Inc.) Adobe CEF Helper (GPU) 0.46 % (Adobe Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 659 MB (Etresoft, Inc.) Adobe Desktop Service 457 MB (Adobe Inc.) Adobe CEF Helper (Renderer) (3) 422 MB (Adobe Inc.) NotificationCenter 310 MB (Apple) mds_stores 293 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 1 KB / 3 MB (Apple) mDNSResponder 95 KB / 68 KB (Apple) apsd 25 KB / 23 KB (Apple) cloudd 27 KB / 13 KB (Apple) syncdefaultsd 32 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) secd (2) 2 (Apple) Adobe CEF Helper (Renderer) (3) 1 (Adobe Inc.) cloudd 1 (Apple) SafariBookmarksSyncAgent 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 21.12 GB Used RAM: 7.28 GB Cached files: 3.60 GB Available RAM: 24.72 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-25 macOS Catalina 10.15.7 Update 2020-09-25 Pro Video Formats (2.1.3) 2020-09-25 Mobile Device (1.0.0.0) 2020-09-30 Rakuten Cash Back (5.13.1) 2020-10-09 Citrix Receiver (12.9.1) 2020-10-12 Citrix Workspace (20.9.0) 2020-10-19 XProtectPlistConfigData (2133) 2020-10-19 MRTConfigData (1.68) 2020-10-25 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): 2020-10-25 09:28:28 Adobe Photoshop 2021.app High CPU Use (7 times) Executable: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app 2020-10-22 08:12:37 Adobe Photoshop 2020.app Crash (10 times) Executable: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app End of report