EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-12-09 07:32:16 Download EtreCheckPro from https://etrecheck.com Runtime: 5:52 Performance: Good Problem: Other problem Description: Canâ t delete trash Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (27-inch, Mid 2010) - Obsolete! iMac Model: iMac11,3 2.8 GHz Intel Core i5 (i5) CPU: 4-core 12 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - 4 GB DDR3 1333 BANK 1/DIMM1 - 4 GB DDR3 1333 Video Information: ATI Radeon HD 5750 - VRAM: 1024 MB iMac 2560 x 1440 Drives: disk0 - WDC WD1001FALS-40Y6A0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 999.21 GB (704.07 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk2 - LaCie P9233 4.00 TB External USB 480 Mbit/s USB disk2s1 - EFI [EFI] 315 MB disk2s2 - L***e (Journaled HFS+) 4.00 TB (3.71 TB used) Mounted Volumes: disk0s2 - Macintosh HD 999.21 GB (704.07 GB used, 466.14 GB available, 294.88 GB free) Journaled HFS+ Mount point: / disk2s2 - L***e 4.00 TB (3.71 TB used, 292.25 GB free) Journaled HFS+ Mount point: /Volumes/L***e Network: Interface en0: Ethernet Interface en11: iPhone 8 Interface en10: iPhone 7 Interface en8: iPhone 5 Interface en7: iPhone 4 Interface fw0: FireWire Interface en1: AirPort 802.11 a/b/g/n Interface en1: Printer 802.11 a/b/g/n Interface en2: iPhone Interface en4: iPad Interface en5: iPhone 2 Interface en6: iPhone 3 Interface en9: iPhone 6 Interface en3: Bluetooth PAN iCloud Quota: 1.69 TB available File sharing: Enabled Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: About a day Notifications: EtreCheckPro.app 3 notifications Google Chrome.app 2 notifications Speedtest.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes File sharing: Enabled Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.lacie.eventsactions.launcher.agent.plist Executable: /Library/Application Support/LaCie/DesktopManager/lacie_ea_launcher_agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bombich.ccchelper.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccc Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.intego.BackupAssistant.daemon.plist Executable: /Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.intego.backupassistant.agent.plist Executable: /Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent --launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lacie.desktopmanager.service.plist Executable: /Library/Application Support/LaCie/DesktopManager/lacie_dm_service Details: Exact match found in the legitimate list - probably OK Running app: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app/Contents/MacOS/Microsoft AU Daemon Running app: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Easy-WebPrint EX.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Preference Pane: /Library/PreferencePanes/RCDefaultApp.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 7 32-bit Applications: 63 32-bit apps Kernel Extensions: /Applications/LaCie Desktop Manager.app [Not Loaded] LaCieScsiType00.kext (1.2.13 - SDK 10.5) [Not Loaded] jmPeripheralDevice.kext (2.0.4) [Not Loaded] LaCie_RemoteComms.kext (1.0.1 - SDK 10.5) [Not Loaded] OxsemiDeviceType00.kext (1.28.13 - SDK 10.5) /System/Library/Extensions [Not Loaded] ssuddrv.kext (1.4.25 - SDK 10.6) [Not Loaded] Seagate Storage Driver.kext (5.2.2 (26635) - SDK 10.4) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 163 Apple tasks [Running] 115 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 181 Apple tasks [Running] 119 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2013-07-23) [Other] com.adobe.AdobeCreativeCloud.plist (? 0 - installed ) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2013-10-14) [Loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 - installed 2014-11-11) [Loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2015-03-18) [Running] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2012-02-04) [Other] com.teamviewer.teamviewer.plist (? 0 - installed ) [Other] com.teamviewer.teamviewer_desktop.plist (? 0 - installed ) Launch Daemons: [Other] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-11-24) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-10-31) [Loaded] com.bombich.ccc.plist (? 41245744 - installed 2013-12-06) [Running] com.bombich.ccchelper.plist (? c6624472 - installed 2016-05-30) [Running] com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-20) [Running] com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2013-10-14) [Other] com.lacie.desktopmanager.service.plist (? 834bd905 - installed 2014-11-11) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-11-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-01-25) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2018-10-31) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2019-02-22) User Login Items: [Not Loaded] LoginHelper (App Store - installed 2014-11-04) Modern Login Item /Applications/App for Gmail.app/Contents/Library/LoginItems/LoginHelper.app [Running] Backup and Sync (Google, Inc. - installed 2020-11-03) Application /Applications/Backup and Sync.app [Running] Beats Updater (Apple - installed 2020-04-17) Application /Applications/Beats Updater.app [Not Loaded] CIJSULAgent (Canon Inc. - installed 2019-02-22) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2019-02-22) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Not Loaded] CloudLoginHelper (App Store - installed 2020-05-14) Modern Login Item /Applications/CloudApp.app/Contents/Library/LoginItems/CloudLoginHelper.app [Not Loaded] Day One Classic Reminders (App Store - installed 2016-08-04) Modern Login Item /Applications/Day One Classic.app/Contents/Library/LoginItems/Day One Classic Reminders.app [Not Loaded] Evernote Helper (App Store - installed 2019-12-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Running] Garmin Express Service (Garmin International - installed 2020-08-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2020-08-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2020-08-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] LaunchHelper (App Store - installed 2019-02-13) Modern Login Item /Applications/Mail for Gmail.app/Contents/Library/LoginItems/LaunchHelper.app [Loaded] Malwarebytes Anti-Malware (Malwarebytes Corporation - installed 2017-11-15) Application /Applications/Malwarebytes Anti-Malware.app [Running] Photos (Apple - installed 2020-11-05) Application /Applications/Photos.app [Not Loaded] Print Selection Login (App Store - installed 2019-02-11) Modern Login Item /Applications/Print Selection.app/Contents/Library/LoginItems/Print Selection Login.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-09-15) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-12-04) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] iTunesHelper (Apple - installed 2020-12-03) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.6.5 (? - installed 2010-11-23) FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-08) EPPEX Plugin: 10.0 (? - installed 2016-03-23) Flash Player: 32.0.0.465 (? - installed 2020-12-08) SharePointBrowserPlugin: 14.4.7 (? - installed 2014-12-15) GarminGpsControl: 4.0.4.0 Release (? - installed 2012-11-02) Easy-WebPrint EX: 1.0.0 (? - installed 2014-03-14) Silverlight: 5.1.50901.0 (? - installed 2017-12-05) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-28) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-11-05) iSightAudio: 7.7.3 (Apple - installed 2020-11-05) AirPlay: 2.0 (Apple - installed 2020-11-05) AppleAVBAudio: 683.1 (Apple - installed 2020-11-05) BridgeAudioSP: 4.69.2 (Apple - installed 2020-11-13) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-11-05) 3rd Party Preference Panes: RCDefaultApp (? - installed 2009-09-20) Flash Player (Adobe Inc. - installed 2020-11-24) Flip4Mac WMV (? - installed 2010-11-23) Paragon NTFS for Mac OS X (Paragon Software GmbH - installed 2015-03-24) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 999.21 GB - Disk used: 704.33 GB Destinations: L***e [Local] (Last used) Total size: 4.00 TB Total number of backups: 182 Oldest backup: 2017-01-05 01:02:48 Last backup: 2020-12-09 07:22:53 3rd party backup: Carbon Copy Cloner Performance: System Load: 4.79 (1 min ago) 4.78 (5 min ago) 4.01 (15 min ago) Nominal I/O speed: 2.08 MB/s File system: 29.02 seconds Write speed: 78 MB/s Read speed: 77 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 67 % Idle: 22 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome 51.76 % (Google, Inc.) com.apple.photos.ImageConversionService 46.08 % (Apple) VTDecoderXPCService (4) 43.26 % (Apple) system_profiler (2) 28.42 % (Apple) trustd (5) 15.26 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 3.14 GB (Google, Inc.) kernel_task 1001 MB (Apple) Google Chrome 662 MB (Google, Inc.) EtreCheckPro 620 MB (Etresoft, Inc.) Photos 472 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 919 KB (Apple) netbiosd 88 KB / 13 KB (Apple) apsd 11 KB / 16 KB (Apple) Notes 16 KB / 9 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome 30 (Google, Inc.) VTDecoderXPCService (4) 30 (Apple) com.apple.photos.ImageConversionService 24 (Apple) WindowServer 1 (Apple) Activity Monitor 1 (Apple) Virtual Memory Information: Physical RAM: 12 GB Free RAM: 39 MB Used RAM: 9.06 GB Cached files: 2.90 GB Available RAM: 2.94 GB Swap Used: 319 MB Software Installs (past 30 days): Install Date Name (Version) 2020-11-13 MRTConfigData (1.72) 2020-11-13 Security Update 2020-006 (10.13.6) 2020-11-18 GarageBuy (3.5.3) 2020-11-28 DaisyDisk (4.12.1) 2020-12-03 Mobile Device (1.0.0.0) 2020-12-03 iTunes (12.8.2.0.1.1547790655) 2020-12-04 XProtectPlistConfigData (2136) 2020-12-04 WhatsApp (2.2047.11) 2020-12-08 Adobe Flash Player (32.0.0.465) Clean up: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found Diagnostics Information (past 7-30 days): 2020-12-08 23:08:09 revisiond Memory (3 times) Executable: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Support/revisiond 2020-12-07 20:51:46 ScreenSaverEngine.app Memory (3 times) Executable: /System/Library/CoreServices/ScreenSaverEngine.app 2020-12-07 17:59:07 mediaanalysisd Memory Executable: /System/Library/PrivateFrameworks/VideoProcessing.framework/Versions/A/mediaanalysisd 2020-12-07 17:53:42 Photos.app Hang (2 times) Executable: /Applications/Photos.app Details: objc_msgSend() selector name: scrollView:scrollWheelWithEvent: 2020-12-07 15:42:30 CVMCompiler Memory Executable: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler 2020-12-07 15:37:56 bluetoothd Crash (4 times) Executable: /usr/sbin/bluetoothd Details: *** Terminating app due to uncaught exception 'NSRangeException', reas on: '*** -[_NSInlineData subdataWithRange:]: range {2, 6} exceeds data length 4' abort() called terminating with uncaught exception of type NSException 2020-12-07 14:48:04 mds Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2020-12-07 13:06:48 MRT.app Memory (2 times) Executable: /System/Library/CoreServices/MRT.app 2020-12-07 11:24:33 VTEncoderXPCService Crash Executable: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEncoderXPCService.xpc/Contents/MacOS/VTEncoderXPCService Details: API MISUSE: Over-release of an object 2020-12-06 09:37:48 sysmond Memory Executable: /usr/libexec/sysmond 2020-12-04 19:28:30 installd Memory Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2020-12-03 22:27:43 cloudphotosd.app Memory Executable: /System/Library/CoreServices/cloudphotosd.app 2020-12-03 18:30:45 bird Crash Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird Details: Assertion failed: ( locked for more than 1 minute, aborting... 2020-12-02 15:01:50 com.malwarebytes.HelperTool High CPU Use Executable: /Library/PrivilegedHelperTools/com.malwarebytes.HelperTool 2020-12-02 09:04:03 cloudd Memory Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd End of report