EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-08-21 10:44:06 Download EtreCheckPro from https://etrecheck.com Runtime: 2:29 Performance: Excellent Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3,6 GHz 8-Core Intel Core i9 (i9-9900K) CPU: 8-core 64 GB RAM - At maximum BANK 0/ChannelA-DIMM0 - 32 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 32 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro Vega 48 - VRAM: 8 GB iMac (built-in) 5760 x 3240 PHL 288E2 6016 x 3384 PHL 288E2 6016 x 3384 Drives: disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 22.41 GB used) disk1s1s1 - M***S (APFS) [APFS Snapshot] (Shared - 22.41 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 352 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - M***********n (APFS) [APFS Virtual drive] (Shared - 487.58 GB used) disk1s6 - Update (APFS) (Shared - 115 MB used) Mounted Volumes: disk1s1 [APFS Container] 1.00 TB (Shared - 22.41 GB used, 486.81 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk1s1s1 disk1s1s1 - M***S [APFS Snapshot] 1.00 TB (Shared - 22.41 GB used, 534.06 GB available, 486.81 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 352 MB used, 486.81 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 2.15 GB used, 486.81 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - M***********n [APFS Virtual drive] 1.00 TB (Shared - 487.58 GB used, 534.06 GB available, 486.81 GB free) APFS Mount point: /System/Volumes/Data disk1s6 - Update 1.00 TB (Shared - 115 MB used, 486.81 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.51 TB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About a day Notifications: Microsoft Outlook.app 14 notifications Slack.app 3 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist Executable: /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Apps: 7 Old Applications: 89 x86-only apps Kernel Extensions: /Applications/Tunnelblick.app [Not Loaded] tap-notarized.kext - net.tunnelblick.tap (20141104 (Tunnelblick build 5300)) [Not Loaded] tun-notarized.kext - net.tunnelblick.tun (20141104 (Tunnelblick build 5300)) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 177 Apple tasks [Running] 148 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 172 Apple tasks [Running] 145 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-16) [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-08-19) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-31) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-31) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-11-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-20) [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2021-02-01) Launch Agents: [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-16) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-08-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-08-19) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-08-17) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-31) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-11) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-08-19) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.synology.SynologyDrive.plist (Synology Inc. - installed 2021-08-20) [Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2020-12-14) User Login Items: [Not Loaded] BitcoinInfoLauncher (App Store - installed 2021-01-17) Modern Login Item /Applications/Bitcoin Expert.app/Contents/Library/LoginItems/BitcoinInfoLauncher.app [Loaded] DeepL Launcher (Linguee GmbH - installed 2021-07-29) Modern Login Item /Applications/DeepL.app/Contents/Library/LoginItems/DeepL Launcher.app [Running] Dropbox (Dropbox, Inc. - installed 2021-08-18) Application /Applications/Dropbox.app [Not Loaded] MountyHelper (Uwe Hollatz - installed 2020-11-29) Modern Login Item /Applications/Mounty.app/Contents/Library/LoginItems/MountyHelper.app [Running] OTP Auth Helper (App Store - installed 2020-12-14) Modern Login Item /Applications/OTP Auth.app/Contents/Library/LoginItems/OTP Auth Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2021-06-24) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Running] SnipNotes Helper (App Store - installed 2021-06-12) Modern Login Item /Applications/SnipNotes.app/Contents/Library/LoginItems/SnipNotes Helper.app [Not Loaded] SnipNotesMacAppLoginHelper (App Store - installed 2021-06-12) Modern Login Item /Applications/SnipNotes.app/Contents/Library/LoginItems/SnipNotesMacAppLoginHelper.app [Not Loaded] HR22V4547K.de.lgerckens.Tyme2LoginItem (App Store - installed 2020-11-13) Modern Login Item /Applications/Tyme2.app/Contents/Library/LoginItems/HR22V4547K.de.lgerckens.Tyme2LoginItem.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-16) Safari Extensions: Browser Fairy (App Store - installed 2020-11-13) OTP Auth Safari Extension (App Store - installed 2020-12-14) Webex (Cisco - installed 2021-06-30) Backup: Time Machine Not Configured! Performance: System Load: 1.31 (1 min ago) 1.43 (5 min ago) 1.34 (15 min ago) Nominal I/O speed: 0.27 MB/s File system: 13.43 seconds Write speed: 1860 MB/s Read speed: 2422 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 15.60 % (Apple) com.apple.WebKit.WebContent (11) 10.72 % (Apple) EtreCheckPro 10.52 % (Etresoft, Inc.) Safari 3.18 % (Apple) kernel_task 2.23 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (11) 2.10 GB (Apple) EtreCheckPro 861 MB (Etresoft, Inc.) Dock 847 MB (Apple) Dropbox (3) 554 MB (Dropbox, Inc.) Dropbox Web Helper (4) 545 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 38 MB / 929 KB (Apple) com.apple.WebKit.Networking 7 MB / 72 KB (Apple) apsd 304 KB / 2 MB (Apple) Dropbox 754 KB / 950 KB (Dropbox, Inc.) helpd 1 MB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) com.apple.WebKit.WebContent (11) 6 (Apple) Safari 2 (Apple) Dropbox Web Helper (4) 1 (Dropbox, Inc.) kernelmanagerd 1 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 36.10 GB Used RAM: 15.85 GB Cached files: 12.06 GB Available RAM: 48.15 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-24 Keka (1.2.15) 2021-06-24 Microsoft To Do (2.46) 2021-06-24 Slack (4.17.0) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-29 MRTConfigData (1.81) 2021-07-08 WhatsApp (2.2123.8) 2021-08-11 Microsoft AutoUpdate (4.38.21080801) 2021-08-11 Microsoft Excel (16.52.21080801) 2021-08-11 Microsoft OneNote (16.52.21080801) 2021-08-11 Microsoft Outlook (16.52.21080801) 2021-08-11 Microsoft PowerPoint (16.52.21080801) 2021-08-11 Microsoft Word (16.52.21080801) 2021-08-12 Synology Drive Client (7.0.1) Diagnostics Information (past 7-30 days): 2021-08-20 11:08:56 Kernel Panic (2 times) Details: panic(cpu 0 caller 0xffffff800ac6135a): Sleep transition timed out aft er 180 seconds while calling power state change callbacks. Suspected b undle: com.apple.iokit.IOGraphicsFamily. Thread 0x27c301. 2021-08-19 21:42:43 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2021-08-19 12:24:24 Adobe Photoshop 2021.app High CPU Use Executable: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app 2021-08-19 00:51:11 com.apple.WebKit.WebContent High CPU Use (3 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-08-15 10:35:31 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd End of report