EtreCheck version: 5.5.4 (5106) Report generated: 2020-05-04 16:33:15 Download EtreCheck from https://etrecheck.com Runtime: 2:35 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Certain Mail messages will not scroll down via trackpad Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2012) MacBook Pro Model: MacBookPro10,1 2.6 GHz Quad-Core Intel Core i7 (i7-3720QM) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 4 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD (built-in) 3840 x 2400 NVIDIA GeForce GT 650M - VRAM: 1 GB Drives: disk0 - Aura Pro S MB258 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 999.86 GB disk1 [APFS Virtual drive] 999.86 GB (Shared by 5 volumes) disk1s1 - M***************0 (APFS) (Shared - 10.95 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - M***************** Data (APFS) [APFS Virtual drive] (Shared - 435.48 GB used) Mounted Volumes: disk1s1 - M***************0 999.86 GB (Shared - 10.95 GB used, 621.93 GB available, 551.53 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s4 - VM [APFS VM] 999.86 GB (Shared - 1.07 GB used, 551.53 GB free) APFS Mount point: /private/var/vm disk1s5 - M***************** Data [APFS Virtual drive] 999.86 GB (Shared - 435.48 GB used, 621.93 GB available, 551.53 GB free) APFS Mount point: /System/Volumes/Data Encrypted Network: Interface en0: AirPort 802.11 a/b/g/n Interface en4: USB Ethernet Interface en6: Apple USB Ethernet Adapter Interface en7: AX88179 USB 3.0 to Gigabit Ethernet Interface en8: Thunderbolt Ethernet Interface fw0: Thunderbolt FireWire Interface bridge0: Thunderbolt Bridge Interface en3: Bluetooth PAN File sharing: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Catalina 10.15.4 (19E287) Time since boot: Less than an hour Notifications: EtreCheck.app one notification Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.silicondust.dvr.plist Executable: /Users/***/hdhomerun_record foreground --conf /Users/***/hdhomerun.conf Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.charlessoft.pacifist.helper.plist Executable: /Library/PrivilegedHelperTools/com.charlessoft.pacifist.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.vmware.launchd.vmware.plist Executable: /Library/Application Support/VMware Fusion/boot.sh --start Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.netputing.airprintactivator.plist Executable: ~/Library/Application Support/AirPrintActivator/AirPrintDaemon.app/Contents/MacOS/AirPrintDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist Executable: /Library/Application Support/BlackBerry/BBDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app Details: Exact match found in the whitelist - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Executable file is not accessible without Full Drive Access Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin Plugin: /Library/Internet Plug-Ins/LogMeInSafari64.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/LogMeIn.plugin Plugin: /Library/Internet Plug-Ins/iPhotoPhotocast.plugin Plugin: /Library/Internet Plug-Ins/LogMeInSafari32.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: ~/Library/Internet Plug-Ins/Move_Media_Player.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/MacFUSE.prefPane Preference Pane: /Library/PreferencePanes/PrintOptionPane.prefPane Apps: 11 32-bit Applications: 34 32-bit apps Kernel Extensions: /Library/Extensions AX88179_178A.kext (1.8.0 - SDK 10.10) Dropbox.kext (1.11.0 - SDK 10.14) MOTUFireWireAudio.kext (1.6 64254 - SDK 10.4) MOTUMicroBookAudio.kext (1.6 64254 - SDK 10.4) MOTUPCIAudio.kext (1.6 64254 - SDK 10.4) Motu MIDI Driver.kext (1.6 64254 - SDK 10.4) RIMBBUSB.kext (0.0.52) RIMBBVSP.kext (0.0.45) MidexUsbFwLoaderDriver.kext (1.1.2) RDUSB012FDev.kext (1.5.3 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 174 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 30 Apple tasks [Loaded] 188 Apple tasks [Running] 119 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-12-11) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-11) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-15) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-15) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-01) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Other] com.motu.MOTULauncher.plist (MOTU - installed 2014-10-17) [Other] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2011-01-22) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-03-25) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-03-25) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-15) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) [Loaded] com.charlessoft.pacifist.helper.plist (? 5da3350 - installed 2017-04-17) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-01) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-09-08) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Other] com.rim.BBDaemon.plist (? 9f895e8a - installed 2010-12-17) [Running] com.silicondust.dvr.plist (? 63375bfe - installed 2017-12-21) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-03-20) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-03-25) [Loaded] com.vmware.launchd.vmware.plist (? 40d1be26 - installed 2010-11-19) [Not Loaded] jp.co.roland.RDUSB012FSetupd.plist (Roland Corporation - installed 2017-02-22) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2013-05-01) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-15) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-05-04) [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-05-04) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-04-15) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-15) [Running] com.netputing.airprintactivator.plist (? 0 - installed 2011-08-28) [Running] com.spotify.webhelper.plist (Spotify - installed 2018-12-25) [Other] com.valvesoftware.steamclean.plist (? 0 - installed 2015-12-13) User Login Items: [Not Loaded] DSLoginItemHelper (App Store - installed 2020-04-19) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Running] Caffeine (App Store - installed 2011-01-06) Application /Applications/Caffeine.app [Running] Dropbox (Dropbox, Inc. - installed 2020-04-29) Application /Applications/Dropbox.app [Not Loaded] Evernote Helper (? - installed 2014-03-03) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2020-04-30) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-01-23) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] ToothFairy Helper (App Store - installed 2020-01-01) Modern Login Item /Applications/ToothFairy.app/Contents/Library/LoginItems/ToothFairy Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-04-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-30) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2017-10-30) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: o1dbrowserplugin: 5.41.3.0 (? - installed 2016-02-08) LogMeInSafari64: 1.0.586 (? - installed 2011-08-18) Unity Web Player: UnityPlayer version 3.3.0f4 (? - installed 2011-03-19) Flip4Mac WMV Plugin: 3.0.0.126 (? - installed 2013-02-04) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2016-10-13) FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) ZoomUsPlugIn: 4.6.10 (20041.0408) (Zoom Video Communications, Inc. - installed 2020-04-08) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-20) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) Silverlight: 5.1.30514.0 (? - installed 2014-08-27) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) SharePointBrowserPlugin: 14.7.7 (? - installed 2019-10-09) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-20) LogMeIn: 1.0.586 (? - installed 2011-08-18) iPhotoPhotocast: 6.0 (? - installed 2008-03-14) LogMeInSafari32: 1.0.586 (? - installed 2011-08-18) DirectorShockwave: 12.0.2r122 (? - installed 2013-04-03) Safari Extensions: Honey (App Store - installed 2020-02-12) ToolbarSafariExtension (App Store - installed 2020-04-19) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-03-27) Flip4Mac WMV (? - installed 2012-09-14) MacFUSE (? - installed 2008-12-19) PrintOptionPane (? - installed 2014-06-10) Time Machine: Skip System Files: No Mobile backups: Yes Auto backup: No Volumes being backed up: M***************0: Disk size: 999.86 GB - Disk used: 448.33 GB Destinations: Untitled [Local] (Last used) Total size: 999.83 GB Total number of backups: 3 Oldest backup: 2020-04-25 09:19:11 Last backup: 2020-04-26 02:20:24 One local snapshot Oldest local snapshot: 2020-04-25 22:58:58 Last local snapshot: 2020-04-25 22:58:58 Performance: System Load: 4.10 (1 min ago) 5.80 (5 min ago) 4.03 (15 min ago) Nominal I/O speed: 27.03 MB/s File system: 33.41 seconds Write speed: 466 MB/s Read speed: 515 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 6 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 53.06 % (?) Mail 13.61 % (Apple) EtreCheck 10.65 % (App Store) AXVisualSupportAgent 1.88 % (Apple) TeamViewer_Desktop 0.35 % (TeamViewer GmbH) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 544 MB (App Store) Dropbox 395 MB (Dropbox, Inc.) Mail 283 MB (Apple) App Store 158 MB (Apple) Dock 128 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Dropbox 241 KB / 365 KB (Dropbox, Inc.) Other processes 220 KB / 177 KB (?) Mail 178 KB / 113 KB (Apple) com.apple.WebKit.Networking.xpc 84 KB / 9 KB (Apple) homed 10 KB / 986 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.25 GB Used RAM: 6.19 GB Cached files: 6.56 GB Available RAM: 9.81 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-25 Gatekeeper Configuration Data (181) 2020-04-30 MRTConfigData (1.59) 2020-04-30 XProtectPlistConfigData (2120) 2020-04-30 Slack (4.5.0) 2020-05-04 EtreCheck (5.5.4) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): End of report