EtreCheckPro version: 6.7 (67009) Report generated: 2022-08-10 13:49:25 Download EtreCheckPro from https://etrecheck.com Runtime: 3:21 Performance: Excellent Problem: Computer is too slow Description: kernel_task spikes Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Hardware Information: MacBook Air (13-inch, Early 2014) - Obsolete! MacBook Air Model: MacBookAir6,2 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1123 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes) disk1s1 - m***s (APFS) (32.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (44 MB used) disk1s3 - Recovery (APFS) [Recovery] (510 MB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) Mounted Volumes: disk1s1 - m***s Filesystem: APFS Mount point: / Used: 32.19 GB Shared values Size: 121.12 GB Free: 87.18 GB Available: 87.90 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /private/var/vm Used: 1.07 GB Shared values Size: 121.12 GB Free: 87.18 GB Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.95 GB available System Software: macOS Mojave 10.14.6 (18G103) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 2 System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 191 Apple tasks [Running] 108 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 179 Apple tasks [Running] 105 Apple tasks Launch Daemons: [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-08-06) Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-08-06) User Launch Agents: [Loaded] com.microsoft.EdgeUpdater.update-internal.102.0.1247.0.plist (Microsoft Corporation - installed 2022-08-10) [Loaded] com.microsoft.EdgeUpdater.update.plist (Microsoft Corporation - installed 2022-08-10) [Loaded] com.microsoft.EdgeUpdater.wake.102.0.1247.0.plist (Microsoft Corporation - installed 2022-08-10) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-08-10) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2022-08-06) Modern Login Item ~/Downloads/AppCleaner-2.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-21) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-09-21) AirPlay: 2.0 (Apple - installed 2019-09-21) AppleAVBAudio: 760.6 (Apple - installed 2019-09-21) BridgeAudioSP: 5.52 (Apple - installed 2019-09-21) iSightAudio: 7.7.3 (Apple - installed 2019-09-21) CoreMediaIO Plug-ins: AppleCamera: 400.6.8 (Apple - installed 2019-09-21) Backup: Time Machine Not Configured! Performance: System Load: 1.89 (1 min ago) 11.37 (5 min ago) 12.14 (15 min ago) Nominal I/O usage: 0.58 MB/s File system: 31.77 seconds Write speed: 312 MB/s Read speed: 692 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 17 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 61.68 % (Apple) trustd (4) 49.20 % (Apple) Microsoft Edge Helper (Renderer) (6) 9.02 % (Microsoft Corporation) kernel_task 7.50 % (Apple) WindowServer 7.48 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Edge Helper (Renderer) (6) 706 MB (Microsoft Corporation) system_profiler (2) 395 MB (Apple) mdworker_shared (15) 258 MB (Apple) kernel_task 234 MB (Apple) EtreCheckPro 232 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 112 KB / 26 KB (Apple) apsd 7 KB / 10 KB (Apple) netbiosd 810 B / 558 B (Apple) SystemUIServer 0 B / 64 B (Apple) softwareupdated 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Microsoft Edge 1 (Microsoft Corporation) WindowServer 1 (Apple) Microsoft Edge Helper (Renderer) (6) 1 (Microsoft Corporation) Microsoft Edge Helper (GPU) 1 (Microsoft Corporation) sysmond 0 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 374 MB Used RAM: 2.75 GB Cached files: 902 MB Available RAM: 1.25 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-07-28 OS X (10.9.5 (13F34)) 2022-07-28 macOS (10.14.6.1.1.1569030045) 2022-07-28 Device Support Update (1.0.0.0.1.1653670824) 2022-07-28 Remote Desktop Client Update (3.9.3) 2022-07-28 iTunes (12.8.2) 2022-07-28 XProtectPlistConfigData (2161) 2022-07-28 Safari (12.1.2) 2022-07-28 Chinese Word List Update (5.40) 2022-07-28 Gatekeeper Configuration Data (181) 2022-07-28 Microsoft AutoUpdate (4.30.20121301) 2022-07-29 Command Line Tools (macOS Sierra version 10.12) for Xcode (9.2) 2022-07-30 Hotspot Shield (5.1.1) 2022-08-03 JDK 18.0.2 (18.0.2.0.) 2022-08-06 macOS Mojave (10.14.6) 2022-08-06 SU_TITLE (10.14.6.1.1.1569030045) 2022-08-06 Microsoft Edge (104.0.1293.47) 2022-08-06 macOS Installer Notification (2.0) 2022-08-06 CompatibilityNotificationData (1.0.6) 2022-08-08 MRTConfigData (1.93) 2022-08-09 EFICheck AllowListAll (129) Diagnostics Information (past 7-30 days): 2022-08-06 19:36:01 LookupViewService Crash Executable: /System/Library/PrivateFrameworks/Lookup.framework/Versions/A/XPCServices/LookupViewService.xpc/Contents/MacOS/LookupViewService Details: dyld3 mode Crashing on exception: *** -[__NSArrayM objectAtIndex:]: index 0 beyon d bounds for empty array 2022-08-06 12:32:23 fontd Crash Executable: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Support/fontd Details: dyld3 mode 2022-08-04 12:57:53 quicklookd.app Crash Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app Details: quicklookd seems struck trying to quit, crashing abort() called End of report