Beachballing all the time EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-06-09 14:05:22 Download EtreCheckPro from https://etrecheck.com Runtime: 3:32 Performance: Excellent Problem: Beachballing Description: Service exited due to SIGKIL Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Late 2012) MacBook Pro Model: MacBookPro10,2 2.5 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 74 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - Aura Pro S MB258 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - O**************** Data (APFS) [APFS Virtual drive] (Shared - 275.61 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 - O**************D (APFS) (Shared - 11.16 GB used) Mounted Volumes: disk1s1 - O**************** Data [APFS Virtual drive] 1000.00 GB (Shared - 275.61 GB used, 713.20 GB available, 709.18 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 3.22 GB used, 709.18 GB free) APFS Mount point: /private/var/vm disk1s5 - O**************D 1000.00 GB (Shared - 11.16 GB used, 713.20 GB available, 709.18 GB free) APFS Mount point: / Read-only: Yes Network: Interface en4: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 16.45 GB available System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About 3 days Notifications: Google Chrome.app 3 notifications Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Webroot Unsigned Files: Launchd: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist Executable: /Applications/JustCloud.app/Contents/Resources/Utility.app -n --args 9 -l Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist Executable: /Applications/JustCloud.app/Contents/Resources/Utility.app -n --args 8 -b Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist Executable: /Applications/JustCloud.app/Contents/Resources/Utility.app --args 7 1 Launchd: ~/Library/LaunchAgents/com.nchsoftware.prism.schedule.LikeSurvey.plist Executable: /Applications/Prism.app/Contents/MacOS/Prism -surveysched Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist Executable: /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resources/gconsync --sync com.google.ContactSync --periodic Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.seagate.toolkit.plist Executable: /Applications/Toolkit.app/Contents/MacOS/Toolkit -runMode autoLaunched Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/OSXFUSE.prefPane Preference Pane: /Library/PreferencePanes/DashboardPreferences.prefPane Apps: 7 32-bit Applications: 62 32-bit apps Kernel Extensions: /Applications/Webroot SecureAnywhere.app [Not Loaded] SecureAnywhere.kext (9.0.10 - SDK 10.14) /Library/Extensions [Loaded] Dropbox.kext (1.11.0 - SDK 10.14) [Not Loaded] SeagateDiskService.kext (17.0 - SDK 10.10) [Loaded] Seagate Storage Driver.kext (5.2.6 (26977) - SDK 10.4) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 174 Apple tasks [Running] 120 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 191 Apple tasks [Running] 110 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-07-23) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-08) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-20) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Other] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2010-06-09) [Running] com.webroot.WRMacApp.plist (Webroot Software, Inc. - installed 2020-03-04) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-20) [Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-04) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-02-01) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-27) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-12-09) [Loaded] com.webroot.InstallerHelperTool.plist (Webroot Software, Inc. - installed 2020-04-16) [Running] com.webroot.security.mac.plist (Webroot Software, Inc. - installed 2020-04-16) [Running] com.webroot.webfilter.mac.plist (Webroot Software, Inc. - installed 2019-03-28) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-10-31) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-04-29) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-20) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Other] com.google.GoogleContactSyncAgent.plist (? 0 - installed 2013-04-26) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-06-08) [Other] com.jdibackup.JustCloud.autostart.plist (? 0 - installed 2015-04-22) [Other] com.jdibackup.JustCloud.backupstart.plist (? 0 - installed 2015-04-22) [Other] com.jdibackup.JustCloud.notify.plist (? 0 - installed 2015-04-22) [Loaded] com.nchsoftware.prism.schedule.LikeSurvey.plist (? 0 - installed 2014-11-03) [Other] com.seagate.toolkit.plist (? 0 - installed 2019-10-02) User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2020-05-28) Application /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] CIJSULAgent (Canon Inc. - installed 2018-10-31) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Not Loaded] CIJSUAgent (Canon Inc. - installed 2018-10-31) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2018-10-31) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Running] Cisco Webex Meetings (Cisco - installed 2020-05-28) Application /Applications/Cisco Webex Meetings.app [Running] Dropbox (Dropbox, Inc. - installed 2020-05-28) Application /Applications/Dropbox.app [Running] Google Chrome (Google, Inc. - installed 2020-06-08) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-10-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2018-10-30) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Mail (Apple - installed 2020-05-28) Application /System/Applications/Mail.app Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2016-05-20) FlashPlayer-10.6: 21.0.0.213 (? - installed 2016-04-11) Flip4Mac WMV Plugin: 2.3.4.1 (? - installed 2010-06-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-06-04) AdobePDFViewer: 20.009.20067 (Adobe Systems, Inc. - installed 2020-06-04) Flash Player: 21.0.0.213 (? - installed 2016-04-11) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-14) SharePointBrowserPlugin: 14.4.9 (? - installed 2015-04-16) Silverlight: 4.0.50401.0 (? - installed 2014-11-03) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-02-05) Safari Extensions: Webex Meetings (Cisco - installed 2020-05-21) 3rd Party Preference Panes: Flash Player (? - installed 2016-04-04) Flip4Mac WMV (? - installed 2010-06-15) FUSE for OS X (OSXFUSE) (? - installed 2014-10-19) Seagate Dashboard for Mac OSX (? - installed 2015-03-04) Toolkit (Seagate Technologies LLC - installed 2019-12-03) Time Machine: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-06-09 12:48:08 Last local snapshot: 2020-06-09 12:48:08 Performance: System Load: 4.11 (1 min ago) 7.93 (5 min ago) 6.04 (15 min ago) Nominal I/O speed: 0.33 MB/s File system: 28.99 seconds Write speed: 410 MB/s Read speed: 442 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 12 % Idle: 68 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 71.70 % (Apple) MailStorageManagement 48.96 % (Apple) deleted 20.92 % (Apple) WindowServer 12.38 % (Apple) photoanalysisd 8.26 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (28) 944 MB (Google, Inc.) system_profiler (2) 550 MB (Apple) kernel_task 313 MB (Apple) EtreCheckPro 224 MB (Etresoft, Inc.) mdworker_shared (16) 132 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 7 MB / 1 MB (Apple) Dropbox 3 MB / 2 MB (Dropbox, Inc.) Mail 368 KB / 96 KB (Apple) apsd 85 KB / 126 KB (Apple) netbiosd 97 KB / 38 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) MailStorageManagement 24 (Apple) deleted 8 (Apple) WindowServer 6 (Apple) swcd 2 (Apple) System Information 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 202 MB Used RAM: 6.62 GB Cached files: 1.18 GB Available RAM: 1.38 GB Swap Used: 1.13 GB Software Installs (past 30 days): Install Date Name (Version) 2020-05-12 Microsoft Excel (16.37.20051002) 2020-05-12 Microsoft OneNote (16.37.20051002) 2020-05-12 Microsoft Outlook (16.37.20051002) 2020-05-12 Microsoft Word (16.37.20051002) 2020-05-12 Microsoft PowerPoint (16.37.20051002) 2020-05-14 Zoom (5.0.24030.0508) 2020-05-14 Adobe Acrobat Reader DC (20.009.20063) (20.009.20063) 2020-05-26 Adobe Acrobat Reader DC (20.009.20065) (20.009.20065) 2020-05-28 Adobe Acrobat DC (15.006.30523) (15.006.30523) 2020-05-28 macOS Catalina 10.15.5 Update 2020-05-28 The Unarchiver (4.2.2) 2020-05-29 XProtectPlistConfigData (2122) 2020-06-02 macOS Catalina 10.15.5 Supplemental Update 2020-06-02 MRTConfigData (1.61) 2020-06-04 Adobe Acrobat Reader DC (20.009.20067) (20.009.20067) Clean up: ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resources/gconsync Executable not found ~/Library/LaunchAgents/com.seagate.toolkit.plist /Applications/Toolkit.app/Contents/MacOS/Toolkit Executable not found ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist /Applications/JustCloud.app/Contents/Resources/Utility.app Executable not found ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist /Applications/JustCloud.app/Contents/Resources/Utility.app Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist /Applications/JustCloud.app/Contents/Resources/Utility.app Executable not found Diagnostics Information (past 7-30 days): 2020-06-09 14:00:53 System Information.app High CPU Use Executable: /System/Applications/Utilities/System Information.app 2020-06-08 15:06:26 Webroot SecureAnywhere.app High CPU Use Executable: /Applications/Webroot SecureAnywhere.app 2020-06-06 15:02:48 Kernel Panic 2020-06-05 15:32:07 Mail.app High CPU Use (2 times) Executable: /System/Applications/Mail.app 2020-06-04 09:53:28 syncdefaultsd Crash Executable: /System/Library/PrivateFrameworks/SyncedDefaults.framework/Support/syncdefaultsd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Unexpected syncIdentifier(8) for app:com.apple.se curity.cloudkeychainproxy3/0x7fdeacc36b10' terminating with uncaught exception of type NSException abort() called 2020-06-03 15:42:19 corespotlightd Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd Details: dyld3 mode [0x70000582e000] Expected 7, found 5 [0x700005934000] Expected 498, found 495 [0x700005a3a000] Expected 7, found 5 [0x7000058b1000] Expected 498, found 495 [0x700005934000] Expected 7, found 5 [0x70000582e000] Expected 7, found 6 [0x700005b40000] Expected 8, found 6 [0x700005c46000] Expected 501, found 498 [0x7000058b1000] Expected 791, found 788 [0x7000058b1000] Expected 792, found 791 [0x70000582e000] Expected 13511, found 13510 [0x700005abd000] Expected 51, found 50 [0x700005bc3000] Expected 11, found 9 [0x700005abd000] Expected 325, found 323 [0x700005bc3000] Expected 11, found 9 [0x700005b40000] Expected 558, found 556 [0x700005a3a000] Expected 1006, found 1004 [0x7000058b1000] Expected 12, found 11 [0x7000058b1000] Expected 39, found 38 [0x70000582e000] Expected 45, found 44 [0x700005abd000] Expected 50, found 49 [0x700005abd000] Expected 52, found 51 [0x700005c46000] Expected 49, found 48 [0x108f33dc0] *warn* 0x7fdb92016400 open from fast flush failed:-1 [0x108f33dc0] 0x7fdb92016400 ContentIndexOpenBulk err:-1 Initializing End of report