EtreCheckPro version: 6.8.6 (68057) Report generated: 2024-10-25 19:37:01 Download EtreCheckPro from https://etrecheck.com Runtime: 182:22 Performance: Poor Problem: Computer is too slow Description: Computer is sometimes running incredibly slow, with applications don’t opening up and chrome tabs freezing also when CPU charging is low and memory is not full. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This computer has a hard drive that appears to be failing. System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Vintage iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1.90 TB disk2 [APFS Virtual drive] 2.02 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (21.62 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (21.62 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (268 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (3.22 GB used) disk2s5 - M*****************i (APFS) [APFS Virtual drive] (185.29 GB used) disk2s6 - Update (APFS) (112 MB used) disk0s3 - B******P (MS-DOS FAT12) 102.67 GB disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 2.02 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (21.62 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (21.62 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (268 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (3.22 GB used) disk2s5 - M*****************i (APFS) [APFS Virtual drive] (185.29 GB used) disk2s6 - Update (APFS) (112 MB used) Mounted Volumes: disk0s3 - B******P Filesystem: MS-DOS FAT12 Mount point: /Volumes/B******P Size: 102.67 GB disk2s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Fusion drive Used: 21.62 GB Shared values Size: 2.02 TB Free: 1.80 TB disk2s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 21.62 GB Shared values Size: 2.02 TB Free: 1.80 TB Available: 1.83 TB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 268 MB Shared values Size: 2.02 TB Free: 1.80 TB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 3.22 GB Shared values Size: 2.02 TB Free: 1.80 TB disk2s5 - M*****************i [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 185.29 GB Shared values Size: 2.02 TB Free: 1.80 TB Available: 1.83 TB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 112 MB Shared values Size: 2.02 TB Free: 1.80 TB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Apple, Inc. - Keyboard Hub Apple Inc. - Apple Keyboard Wacom Co.,Ltd. - Wacom Wireless Receiver Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.4 (21H1123) Time since boot: About 3 days Notifications: Slack.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Disabled Antivirus software: MacKeeper Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 1 System Extensions: [Not Loaded] MacKeeper Real-time Protection - version 6.7.2 (KROMTECH ALLIANCE CORP. - 2024-10-18) Application: /Applications/MacKeeper.app - version 6.7.2 (KROMTECH ALLIANCE CORP. - 2024-10-18) Description: MacKeeper Real-time Protection Kernel Extensions: /Applications/MacKeeper.app [Not Loaded] KAuthSecurityService.kext - com.mackeeper.KAuthSecurityService (1.0 - SDK 11) /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (20.1.0 55732 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (20.1.0 55732 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (20.1.0 55732 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (20.1.0 55732 - SDK 10.9) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 183 Apple tasks [Running] 157 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 176 Apple tasks [Running] 161 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-02-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-02-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-20) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-10-16) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-05-09) [Running] com.mackeeper.MacKeeperPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2024-10-18) Executable: /Library/PrivilegedHelperTools/com.mackeeper.MacKeeperPrivilegedHelper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-06-19) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-05-09) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-20) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-10-08) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-05-09) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-05-09) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-06-18) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-10-16) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-05-09) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-05-09) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2024-06-21) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2024-06-21) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Loaded] com.mackeeper.MacKeeper-Info.plist (KROMTECH ALLIANCE CORP. - installed 2024-10-18) Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/Library/LaunchAgents/MacKeeper Info.app/Contents/MacOS/MacKeeper Info [Loaded] com.mackeeper.MacKeeper-Reminder.plist (KROMTECH ALLIANCE CORP. - installed 2024-10-18) Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/Library/LaunchAgents/MacKeeper Reminder.app/Contents/MacOS/MacKeeper Reminder [Running] com.mackeeper.MacKeeperAgent.plist (KROMTECH ALLIANCE CORP. - installed 2024-10-18) Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/MacOS/MacKeeperAgent User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2024-10-10) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2024-06-04) Application /Applications/Dropbox.app [Running] Google Drive (Google LLC - installed 2024-10-09) Application /Applications/Google Drive.app [Running] Parallels Toolbox (Parallels International GmbH - installed 2024-09-20) Application /Applications/Parallels Toolbox.app [Running] FigmaAgent (Figma, Inc. - installed 2024-06-26) Application ~/Library/Application Support/Figma/FigmaAgent.app Applications: 493 Apple apps 202 3rd party apps 52 x86-only apps One unsigned app App Extensions: Safari extensions: [Loaded] MacKeeper StopAd Icon - /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app [Loaded] "Open In" button for Edge - /Applications/Parallels Desktop.app File providers: [Loaded] Google Drive - /Applications/Google Drive.app [Loaded] Dropbox - /Applications/Dropbox.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] Send with Windows Email App - /Applications/Parallels Desktop.app Finder sync extensions: [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app [Loaded] Google Drive - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app Ad-blockers: [Loaded] MacKeeper StopAd Second Ad Base - /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app [Loaded] MacKeeper StopAd First Ad Base - /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app [Loaded] MacKeeper StopAd Tracker Base - /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app QuickLook Previews: [Loaded] InDesign QuickLook Extension - /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt QuickLook Thumbnails: [Loaded] Parallels Desktop - /Applications/Parallels Desktop.app com.microsoft.windows-executable *.exe Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-20) Backup: Time Machine Not Configured! Performance: System Load: 2.47 (1 min ago) 2.27 (5 min ago) 2.43 (15 min ago) Nominal I/O usage: 10.65 MB/s File system: 232.09 seconds (timed out) Write speed: 1 MB/s Read speed: 42 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 3 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 16.80 % (Apple) EtreCheckPro 11.46 % (Etresoft, Inc.) UVFSService 10.44 % (Apple) livefileproviderd 5.66 % (Apple) Google Chrome Helper (Renderer) (44) 3.58 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (44) 9.16 GB (Google LLC) EtreCheckPro 1.07 GB (Etresoft, Inc.) Google Chrome 519 MB (Google LLC) Slack Helper (Renderer) 355 MB (Slack Technologies, Inc.) UVFSService 336 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 4 MB / 17 KB (Apple) mDNSResponder 2 MB / 1 MB (Apple) Dropbox 465 KB / 368 KB (Dropbox, Inc.) netbiosd 203 KB / 42 KB (Apple) MacKeeperAgent 13 KB / 4 KB (KROMTECH ALLIANCE CORP.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) livefileproviderd 3 (Apple) Google Chrome Helper (Renderer) (44) 1 (Google LLC) WindowServer 1 (Apple) UVFSService 1 (Apple) mds 1 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 31 MB Used RAM: 19.30 GB Cached files: 4.67 GB Available RAM: 4.70 GB Swap Used: 20 MB Software Installs (past 60 days): Install Date Name (Version) 2024-09-03 Adobe Acrobat (24.002.21005) (24.002.21005) 2024-09-20 Adobe Acrobat (24.003.20121) (24.003.20121) 2024-10-09 Google Drive (98.0.0.0) 2024-10-10 Adobe Acrobat (24.003.20180) (24.003.20180) 2024-10-16 XProtectPlistConfigData (5278) 2024-10-18 XProtectPayloads (147) 2024-10-18 MacKeeper (6.7.2) Diagnostics Information (past 60 days): 2024-10-23 21:48:26 zoom.us.app Hang (2 times) First occurrence: 2024-10-23 21:45:52 Executable: /Applications/zoom.us.app 2024-10-18 13:07:31 WindowServer Crash (6 times) First occurrence: 2024-10-18 13:07:29 Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: libsystem_c.dylib: abort() called End of report