EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-04-08 09:16:36 Download EtreCheckPro from https://etrecheck.com Runtime: 3:09 Performance: Excellent Problem: Apps are crashing Description: Safari 16.4.1 terminates when â sanâ in address bar. Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Mid 2014) Status: Obsolete MacBook Pro Model: MacBookPro11,1 2.8 GHz Dual-Core Intel Core i5 (i5-4308U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 1075 Video Information: Intel Iris - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (175.02 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (976 MB used) disk1s3 - Recovery (APFS) [Recovery] (623 MB used) disk1s4 - VM (APFS) [APFS VM] (2.15 GB used) disk1s5 (APFS) [APFS Container] (15.33 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.33 GB used) disk1s6 - Update (APFS) (10 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 175.02 GB Shared values Size: 500.07 GB Free: 305.80 GB Available: 316.59 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 976 MB Shared values Size: 500.07 GB Free: 305.80 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 500.07 GB Free: 305.80 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.33 GB Shared values Size: 500.07 GB Free: 305.80 GB Available: 316.59 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 10 MB Shared values Size: 500.07 GB Free: 305.80 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 885 MB available System Software: macOS Big Sur 11.7.5 (20G1225) Time since boot: About 11 hours Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent Login Item: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app Plugin: /Library/Internet Plug-Ins/disabled/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Apps: 12 Applications: 364 apps 54 x86-only apps 17 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] MotMobileUSB.kext - com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 145 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 177 Apple tasks [Running] 141 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2022-05-31) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Other] com.motorola-mobility.mmcfgd.plist (Not signed - installed 2012-01-17) Executable: /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd [Running] com.muse.museservice.plist (Musecy SM Ltd - installed 2023-04-07) Executable: /Library/PrivilegedHelperTools/com.muse.museservice [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2019-11-27) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-21) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2023-04-07) Executable: /Library/Apple/System/Library/CoreServices/SafariSupport.bundle/Contents/MacOS/AuthenticationServicesAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed ) User Login Items: [Loaded] Canon IJ Network Scanner Selector EX (Not signed - installed 2019-04-02) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Running] CIJSULAgent (Canon Inc. - installed 2019-11-27) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Not Loaded] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2019-11-27) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Running] Garmin Express Service (Garmin International - installed 2022-10-08) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2022-10-08) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2022-10-08) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Loaded] LoginLauncher (Musecy SM Ltd - installed 2023-01-07) Modern Login Item /Applications/Muse Hub.app/Contents/Library/LoginItems/LoginLauncher.app Internet Plug-ins: JavaAppletPlugin: (? - installed 2018-10-19) EPPEX Plugin: 10.0 (? - installed 2018-09-20) Backup: Time Machine information is limited without Full Disk Access Destinations: RECOVERY [Local] (Last used) One local snapshot Oldest local snapshot: 2023-04-02 22:23:44 Last local snapshot: 2023-04-02 22:23:44 Performance: System Load: 2.04 (1 min ago) 1.70 (5 min ago) 1.73 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 24.33 seconds Write speed: 684 MB/s Read speed: 773 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 14.18 % (Apple) mdbulkimport (2) 8.70 % (Apple) EtreCheckPro 6.68 % (Etresoft, Inc.) mds 5.10 % (Apple) kernel_task 2.92 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (10) 699 MB (Mozilla Corporation) EtreCheckPro 632 MB (Etresoft, Inc.) firefox 448 MB (Mozilla Corporation) kernel_task 172 MB (Apple) com.apple.WebKit.WebContent (5) 157 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 226 KB / 168 KB (Apple) com.muse.museservice 71 KB / 45 KB (Musecy SM Ltd) Mail 58 KB / 20 KB (Apple) apsd 17 KB / 34 KB (Apple) netbiosd 18 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) firefox 3 (Mozilla Corporation) plugin-container (10) 1 (Mozilla Corporation) ControlCenter 1 (Apple) tccd (2) 0 (Apple) com.muse.museservice 0 (Musecy SM Ltd) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 578 MB Used RAM: 3.95 GB Cached files: 3.48 GB Available RAM: 4.05 GB Swap Used: 55 MB Software Installs (past 60 days): Install Date Name (Version) 2023-02-17 macOS 11.7.4 (11.7.4) 2023-03-29 Kindle (1.40.1) 2023-03-31 XProtectPlistConfigData (2167) 2023-03-31 XProtectPayloads (95) 2023-03-31 macOS 11.7.5 (11.7.5) 2023-03-31 MRTConfigData (1.93) 2023-04-01 Adobe Acrobat Reader (23.001.20093) (23.001.20093) 2023-04-07 Safari (16.4.1) Clean up: /Library/LaunchDaemons/com.motorola-mobility.mmcfgd.plist /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd Executable not found Diagnostics Information (past 7-30 days): 2023-04-07 21:43:26 Safari.app Crash (22 times) Executable: /Applications/Safari.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[NSCache setObject:forKey:cost:]: attempt to insert ni l value (key: wi:https:/www.santander.co.uk/)' terminating with uncaught exception of type NSException abort() called 2023-04-04 12:20:07 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report