EtreCheck version: 5.3.2 (5034) Report generated: 2019-07-22 08:41:51 Download EtreCheck from https://etrecheck.com Runtime: 4:04 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Computer lags- when typing or clicking on pull down screen, there is a lag between me hitting the key and the response on the screen. Also, delayed response on pull down screens Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Antivirus software problems - Antivirus software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600  ok BANK 1/DIMM0 - 2 GB DDR3 1600  ok Battery: Health = Normal - Cycle count = 340 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 75.21 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 121.12 GB (Shared - 75.21 GB used - 43.09 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 121.12 GB (Shared - 2.15 GB used - 43.09 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 3 days Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK 32-bit Applications: One 32-bit app System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 161 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 172 Apple tasks [Running] 128 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-07-03) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-07-03) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-07-03) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-06-21) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-09) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-01) User Launch Agents: [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2017-06-19) [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2017-09-04) [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2017-09-04) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-12-01) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-04-09) User Login Items: Google Chrome.app (Google, Inc. - installed 2019-07-16) (Application - /Applications/Google Chrome.app) iTunesHelper.app (Apple - installed 2019-05-22) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-02) FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) Flash Player: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-02) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-22) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-22) AirPlay: 2.0 (Apple - installed 2019-05-22) AppleAVBAudio: 740.1 (Apple - installed 2019-05-22) BridgeAudioSP: 5.46 (Apple - installed 2019-05-22) iSightAudio: 7.7.3 (Apple - installed 2019-05-22) 3rd Party Preference Panes: Flash Player (installed 2019-06-21) Time Machine: Time Machine Not Configured! Performance: System Load: 0.63 (1 min ago) 0.82 (5 min ago) 0.79 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 120.09 seconds (timed out) Write speed: 358 MB/s Read speed: 1382 MB/s Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 458 MB (App Store) mdworker_shared (11) 234 MB (Apple) App Store 120 MB (Apple) Google Chrome 117 MB (Google, Inc.) Mail 84 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 4 MB / 994 KB (?) Mail 22 KB / 10 KB (Apple) SystemUIServer 0 B / 2 KB (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 18 MB Used RAM: 3.24 GB Cached files: 758 MB Available RAM: 775 MB Swap Used: 264 MB Software Installs (past 30 days): Install Date Name (Version) 2019-06-26 Pages (8.0) 2019-06-26 Keynote (9.0) 2019-06-27 Numbers (6.0) 2019-07-03 Adobe Acrobat Reader DC (Continuous) 2019-07-09 Adobe Flash Player 2019-07-16 Gatekeeper Configuration Data (172) 2019-07-18 MRTConfigData (1.47) 2019-07-22 EtreCheck (5.3.2) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report