EtreCheckPro version: 6.8.0 (68018) Report generated: 2023-01-16 11:37:13 Download EtreCheckPro from https://etrecheck.com Runtime: 3:35 Performance: Good Problem: Other problem Description: You Shutdown Your Computer Because of a Problem Error Message Starting yesterday, I have received this message during computer start up. I receive this message even though I shutdown my computer normall y, and my computer turns off without issue. If I click cancel, my com puter boots and runs completely normal. I do not receive this message if I boot in safe mode. I have deleted all my diagnostic logs and al so reset my NVRAM, all without success. Any other ideas would be appr eciated. I am using a MacBook Pro with Monterey 12.6.2 Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) Status: Vintage MacBook Pro Model: MacBookPro12,1 2.7 GHz Dual-Core Intel Core i5 (i5-5257U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Normal - Cycle count = 279 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (71.34 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (781 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (2.15 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (14 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 71.34 GB Shared values Size: 121.12 GB Free: 30.17 GB Available: 37.92 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 781 MB Shared values Size: 121.12 GB Free: 30.17 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 121.12 GB Free: 30.17 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 121.12 GB Free: 30.17 GB Available: 37.92 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 14 MB Shared values Size: 121.12 GB Free: 30.17 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.2 (21G320) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist Command: /Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemon --config '/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemonConfiguration.txt' Details: Exact match found in the legitimate list - probably OK Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Apps: 7 Applications: 400 apps 38 x86-only apps 11 unsigned apps System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 202 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 191 Apple tasks [Running] 148 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-01-13) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-01-13) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-07) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-01-07) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-03-31) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-02-21) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.brother.LOGINserver.plist (Not signed - installed 2018-09-13) Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-01-13) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-07) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant -checkForUpdates [Other] com.rosettastone.rosettastonedaemon.plist (Not signed - installed 2017-08-11) Command: /Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemon --config '/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemonConfiguration.txt' User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-11-01) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-11-01) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2020-12-22) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] MessengerHelper (App Store - installed 2022-12-05) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (App Store - installed 2022-12-05) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-01-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-01-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app File providers: OneDrive File Provider - /Applications/OneDrive.app Share services: OneNote - /Applications/Microsoft OneNote.app Safari extensions: Capital One Shopping - /Applications/Capital One Shopping.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-14) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-14) F5 SSL VPN Plugin: 7181.2019.0620.1 (F5 Networks, Inc. - installed 2019-12-16) MeetingJoinPlugin: 1.0 (? - installed 2019-06-04) Backup: Time Machine information is limited without Full Disk Access Destinations: N*****E [Local] (Last used) 2 local snapshots Oldest local snapshot: 2023-01-14 15:16:05 Last local snapshot: 2023-01-14 16:11:33 Performance: System Load: 3.98 (1 min ago) 6.66 (5 min ago) 6.01 (15 min ago) Nominal I/O usage: 0.21 MB/s File system: 21.68 seconds Write speed: 388 MB/s Read speed: 1131 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 17.56 % (Apple) com.apple.WebKit.WebContent (10) 12.60 % (Apple) EtreCheckPro 10.44 % (Etresoft, Inc.) kernel_task 5.40 % (Apple) Safari 2.10 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (10) 2.00 GB (Apple) EtreCheckPro 428 MB (Etresoft, Inc.) MTLCompilerService (13) 200 MB (Apple) Safari 161 MB (Apple) kernel_task 148 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 9 MB / 2 MB (Apple) apsd 40 KB / 95 KB (Apple) mDNSResponder 55 KB / 48 KB (Apple) trustd 77 KB / 5 KB (Apple) netbiosd 522 B / 354 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) com.apple.WebKit.Networking 2 (Apple) Safari 1 (Apple) com.apple.WebKit.WebContent (10) 1 (Apple) tccd (2) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 55 MB Used RAM: 5.34 GB Cached files: 2.61 GB Available RAM: 2.66 GB Swap Used: 6 MB Software Installs (past 60 days): Install Date Name (Version) 2022-11-20 Adobe Acrobat Reader (22.003.20281) (22.003.20281) 2022-12-05 Pages (12.1) 2022-12-05 Messenger (169.0) 2022-12-05 Keynote (12.1) 2022-12-05 Numbers (12.1) 2022-12-19 Capital One Shopping (1.0.34) 2022-12-21 Microsoft Remote Desktop (10.8.0) 2022-12-21 XProtectPayloads (86) 2023-01-07 Safari (16.2) 2023-01-07 Command Line Tools for Xcode (14.2) 2023-01-07 macOS 12.6.2 (12.6.2) 2023-01-10 Adobe Acrobat Reader (22.003.20310) (22.003.20310) 2023-01-10 Respondus LockDown Browser (1) Diagnostics Information (past 7-30 days): 2023-01-14 14:59:33 com.apple.WebKit.WebContent High CPU Use (7 times) Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2023-01-10 15:39:37 triald High CPU Use Executable: /usr/libexec/triald End of report