EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-08 11:43:38 Download EtreCheck from https://etrecheck.com Runtime: 4:04 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Description: Computer just seems to be slower - Safari frequently hangs while loadi ng pages. Computer is a fresh (new) install of MAC OS with data migra ted from previous backup. I have removed all AntiVirus systems namely CleanMyMac and Malwarebytes in accordance with recommendation from Et reCheck. System still a little slow. FileSystem Times Out every time. Mac OS Catalina 10.15.5 Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Poor performance - EtreCheck report shows poor performance. This is unusual. Software performance problems - Software seems to be causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, 2015-2017) MacBook Air Model: MacBookAir7,2 2.2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 92 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.93 GB disk1 [APFS Virtual drive] 499.93 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 193.22 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.14 GB used) disk2 - APPLE SD Card Reader 250.14 GB (SD Card) Internal USB 5 Gbit/s USB disk2s1 - T*****************c (Journaled HFS+) 250.11 GB (168.49 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 499.93 GB (Shared - 193.22 GB used, 297.61 GB available, 293.73 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 499.93 GB (Shared - 529 MB used, 293.73 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 499.93 GB (Shared - 1.07 GB used, 293.73 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 499.93 GB (Shared - 11.14 GB used, 297.61 GB available, 293.73 GB free) APFS Mount point: / Read-only: Yes disk2s1 - T*****************c 250.11 GB (168.49 GB used, 82.05 GB available, 81.62 GB free) Journaled HFS+ Mount point: /Volumes/T*****************c Owners enabled: No disk3s2 - T******************s 2.85 TB (2.14 TB used, 709.46 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en3: Thunderbolt Ethernet Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge File sharing: Enabled Screen sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Screen sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.amazon.KindlePreviewerUpdater.plist Executable: /Library/KindlePreviewerUpdater/KindlePreviewerUpdater.app/Contents/MacOS/KindlePreviewerUpdater Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Login Item: /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Audio/Plug-Ins/HAL/DigitaryDriver.driver Apps: 6 32-bit Applications: 22 32-bit apps Kernel Extensions: /Library/Extensions HoRNDIS.kext (8.0 - SDK 10.6) LivescribeSmartpen.kext (1.0) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 176 Apple tasks [Running] 121 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 181 Apple tasks [Running] 123 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.amazon.KindlePreviewerUpdater.plist (? 0 - installed 2020-05-24) [Loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2020-05-30) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-05-17) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-05-17) User Login Items: [Not Loaded] Evernote Helper (? - installed 2020-02-23) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-02-23) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] IPEVO Annotator Helper (App Store - installed 2020-02-23) Modern Login Item /Applications/IPEVO Annotator.app/Contents/Library/LoginItems/IPEVO Annotator Helper.app [Not Loaded] OverSight Helper (Objective-See, LLC - installed 2017-09-25) Modern Login Item /Applications/OverSight.app/Contents/Library/LoginItems/OverSight Helper.app [Not Loaded] QBO Launcher (? - installed 2020-02-23) Modern Login Item /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app [Not Loaded] USBcleanHelper (App Store - installed 2020-02-23) Modern Login Item /Applications/USBclean.app/Contents/Library/LoginItems/USBcleanHelper.app [Not Loaded] iHeartRadioHelper (App Store - installed 2017-11-15) Modern Login Item /Applications/iHeartRadio.app/Contents/Library/LoginItems/iHeartRadioHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2020-02-23) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-01-31) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: GarminGpsControl: 4.1.0.0 Release (? - installed 2013-10-09) Silverlight: 5.1.50428.0 (? - installed 2016-07-02) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: DigitaryDriver: 1.0 (? - installed 2018-05-04) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-04-24) Time Machine: Time Machine information not available without Full Drive Access. 14 local snapshots Oldest local snapshot: 2020-06-07 12:29:23 Last local snapshot: 2020-06-08 11:37:03 Performance: System Load: 1.94 (1 min ago) 2.60 (5 min ago) 2.00 (15 min ago) Nominal I/O speed: 4.96 MB/s File system: 121.42 seconds (timed out) Write speed: 703 MB/s Read speed: 1423 MB/s CPU Usage Snapshot: Type Overall System: 16 % User: 14 % Idle: 70 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 110.98 % (?) EtreCheck 8.78 % (App Store) Finder 0.78 % (Apple) Dropbox 0.22 % (Dropbox, Inc.) SystemUIServer 0.22 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 565 MB (App Store) Dropbox 313 MB (Dropbox, Inc.) AppleSpell 76 MB (Apple) accountsd 59 MB (Apple) AMPLibraryAgent 55 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 253 MB / 262 MB (?) Dropbox 77 KB / 279 KB (Dropbox, Inc.) CalendarAgent 5 KB / 12 KB (Apple) SystemUIServer 291 B / 12 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.53 GB Used RAM: 3.67 GB Cached files: 2.80 GB Available RAM: 4.33 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-31 XProtectPlistConfigData (2122) 2020-05-31 Gatekeeper Configuration Data (181) 2020-06-02 macOS Catalina 10.15.5 Supplemental Update 2020-06-02 MRTConfigData (1.61) 2020-06-07 Malwarebytes for Mac 2020-06-07 EtreCheck (5.5.5) 2020-06-07 "Malwarebytes for Mac Uninstaller" Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report