EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-14 23:26:41 Download EtreCheck from https://etrecheck.com Runtime: 1:55 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Runaway App (Install macOS Catalina.app) I'm unable to empty my trash. It says "The operation can't be complet ed because the item "Install macOS Catalina.app" is in use. I'm runni ng Big Sur on a new 2020 iMac. I've tried locating the app using Termi nal and Activity Monitor, but cannot pinpoint the app based on name, C PU cycles, etc. Any ideas on how to kill this thing? Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2020) iMac Model: iMac20,1 3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core 16 RAM - Upgradeable Video Information: AMD Radeon Pro 5500 XT - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 702.82 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 326 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 659 KB used) disk2 - Seagate BUP Slim SL 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk3s2 - T**********e (APFS) (Shared - 760.25 GB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.05 GB used, 325.00 GB available, 281.23 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 702.82 GB used, 325.00 GB available, 281.23 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 1.00 TB (Shared - 326 MB used, 281.23 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 1.00 TB (Shared - 20 KB used, 281.23 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 1.00 TB (Shared - 659 KB used, 281.23 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - T**********e 2.00 TB (Shared - 760.25 GB used, 1.24 TB free) APFS Mount point: /Volumes/T**********e Network: Interface usbmodem143301: Aute1USBSerial Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en8: DJI Interface en9: TomTom GO 51 System Software: macOS Big Sur 11.1 (20C69) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Bitdefender Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.nds.pcshow.plist Executable: /bin/sh -c $HOME/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.nds.pcshow.uninstall.plist Executable: /bin/sh -c /tmp/vgconnect/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Mozillaplug.plugin Apps: 9 32-bit Applications: 23 32-bit apps System Extensions: [Running] Bitdefender.SPSE - version 1.4.1 (Bitdefender SRL - 2020-12-23) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.4.1 (Bitdefender SRL - 2020-12-23) Kernel Extensions: /Library/Extensions HoRNDIS.kext (8.0 - SDK 10.6) Startup Items: NkPtpEnumWT3 Path: /Library/StartupItems/NkPtpEnumWT3 System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 199 Apple tasks [Running] 114 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 187 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Agents: [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2020-11-30) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2019-03-12) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2016-12-08) [Other] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-20) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2020-11-30) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2020-12-23) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2020-11-28) [Loaded] com.ipvanish.osx.vpnhelper.plist (Mudhook Marketing, Inc. - installed 2020-12-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-14) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-03-09) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-05-10) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-04-01) [Other] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2016-07-18) [Killed] com.nds.pcshow.plist (? 0 - installed 2012-03-27) [Loaded] com.nds.pcshow.uninstall.plist (? 0 - installed 2012-05-11) [Other] com.nero.HSMMonitor.plist (? 0 - installed 2013-04-16) [Other] ws.agile.1PasswordAgent.plist (? 0 - installed 2009-11-25) User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2018-10-16) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] IPVLauncher (Mudhook Marketing, Inc. - installed 2020-12-18) Modern Login Item /Applications/IPVanish VPN.app/Contents/Library/LoginItems/IPVLauncher.app [Not Loaded] LPLaunchAtLoginHelperApp (App Store - installed 2020-12-19) Modern Login Item /Applications/LastPass.app/Contents/Library/LoginItems/LPLaunchAtLoginHelperApp.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2020-09-30) Modern Login Item /Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app Internet Plug-ins: GarminGpsControl: 4.0.2.6 Beta (? - installed 2012-10-11) OfficeLiveBrowserPlugin: 12.3.0 (? - installed 2011-06-15) iPhotoPhotocast: 7.0 (Apple - installed 2008-10-27) Mozillaplug: 1.0 (? - installed 2008-05-16) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Anti-tracker Engine (Bitdefender SRL - installed 2020-11-30) Anti-tracker Icon (Bitdefender SRL - installed 2020-11-30) TrafficLight (Bitdefender SRL - installed 2020-11-30) Backup: Time Machine information not available without Full Drive Access. 15 local snapshots Oldest local snapshot: 2021-01-14 00:10:02 Last local snapshot: 2021-01-14 22:55:45 Performance: System Load: 2.29 (1 min ago) 2.33 (5 min ago) 1.20 (15 min ago) Nominal I/O speed: 7.71 MB/s File system: 25.75 seconds Write speed: 2576 MB/s Read speed: 2388 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 45.39 % (?) EtreCheck 9.60 % (App Store) cloudd 9.14 % (Apple) accountsd 0.81 % (Apple) containermanagerd 0.58 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 579 MB (App Store) Brave Browser 236 MB (Brave Software, Inc.) Finder 85 MB (Apple) Dock 70 MB (Apple) LastPass 66 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 292 KB / 9 MB (?) AddressBookSourceSync.app 15 KB / 6 KB (Apple) fmfd 11 KB / 6 KB (Apple) LastPass 7 KB / 1 KB (App Store) rapportd 5 KB / 1 KB (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.95 GB Used RAM: 5.33 GB Cached files: 3.72 GB Available RAM: 10.67 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-12-18 XProtectPlistConfigData (2137) 2020-12-19 LastPass (4.4.0) 2021-01-12 EPSON Software Updater 2021-01-12 ABBYY FineReader Sprint 2021-01-12 Epson Scan 2 2021-01-13 Microsoft PowerPoint 2021-01-13 Microsoft Excel 2021-01-13 Microsoft Outlook 2021-01-13 Microsoft Word 2021-01-14 Microsoft AutoUpdate 2021-01-14 Microsoft OneNote 2021-01-14 EtreCheck (5.6.5) Clean up: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent Executable not found ~/Library/LaunchAgents/com.nero.HSMMonitor.plist /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor Executable not found ~/Library/LaunchAgents/ws.agile.1PasswordAgent.plist ~/Library/Application Support/1Password/Agent/1PasswordAgent.app/Contents/MacOS/1PasswordAgent Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report