EtreCheck version: 5.7.1 (5243) Report generated: 2021-02-14 12:40:42 Download EtreCheck from https://etrecheck.com Runtime: 2:13 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Display issues since upgrading to Big Sur Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3.1 GHz 6-Core Intel Core i5 (i5-8600) CPU: 6-core 16 RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 575X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 596.32 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 371 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared) disk2s5 - VM (APFS) [APFS VM] (Shared - 9.66 GB used) disk2s6 - Update (APFS) (Shared - 1 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 596.32 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 371 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared) disk2s5 - VM (APFS) [APFS VM] (Shared - 9.66 GB used) disk2s6 - Update (APFS) (Shared - 1 MB used) disk3 - Mercury Elite 2.00 TB External USB 5 Gbit/s USB disk3s1 210 MB disk3s2 - B*****s (Journaled HFS+) 2.00 TB (1.17 TB used) disk4 - Hitachi HDS721010CLA332 1.00 TB External USB 480 Mbit/s USB disk4s1 [Partition Map] 32 KB disk4s3 - M***a (Journaled HFS+) 1.00 TB (422.28 GB used) Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 417.25 GB available, 401.01 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 596.32 GB used, 417.25 GB available, 401.01 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Preboot [APFS Preboot] 1.03 TB (Shared - 371 MB used, 401.01 GB free) APFS Mount point: /System/Volumes/Preboot disk2s5 - VM [APFS VM] 1.03 TB (Shared - 9.66 GB used, 401.01 GB free) APFS Mount point: /System/Volumes/VM disk2s6 - Update 1.03 TB (Shared - 1 MB used, 401.01 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - B*****s 2.00 TB (1.17 TB used, 832.92 GB available, 832.72 GB free) Journaled HFS+ Mount point: /Volumes/B*****s disk4s3 - M***a 1.00 TB (422.28 GB used, 577.94 GB available, 577.79 GB free) Journaled HFS+ Mount point: /Volumes/M***a Owners enabled: No Network: Interface en0: Ethernet Interface en1: AirPort 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Big Sur 11.2.1 (20D74) Time since boot: About a day Notifications: EtreCheck.app one notification Microsoft To Do.app 3 notifications (3 scheduled) Safari.app 68 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac4.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.aciseagentd.plist Executable: /opt/cisco/anyconnect/bin/aciseagentd -d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager -launchedbylogin Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist Executable: /opt/cisco/hostscan/bin/ciscod -d Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.canon.MFManager.plist Executable: /Applications/Canon Utilities/ImageBrowser EX/ExtApp/MFManager.app/Contents/MacOS/MFManager Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/RhapsodyPlayerEngine.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101750.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Musicnotes.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: /Library/Internet Plug-Ins/Scorch.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/fbplugin_1_0_3.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/Spanning Sync.prefPane Preference Pane: /Library/PreferencePanes/StuffIt AVR.prefPane Apps: 7 Kernel Extensions: /Library/Extensions LogitechHIDDevices.kext - com.Logitech.ControlCenter.HIDDriver (3.9.14 - SDK 10.13) LogitechUnifying.kext - com.Logitech.Unifying.HIDDriver (3.9.14 - SDK 10.13) DymoUsbPrinterClassDriver.kext - com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.14) HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 166 Apple tasks [Running] 146 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 146 Apple tasks [Other] One Apple task Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2020-11-10) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2010-11-28) [Other] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2012-06-08) [Other] com.canon.MFManager.plist (? 8a8296d7 - installed 2013-02-06) [Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2017-06-03) [Loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b - installed 2013-10-22) [Loaded] com.coupons.coupond.plist (? f6a15e5e - installed 2014-02-19) [Running] com.dymo.dls.webservice.plist (Sanford, L.P. - installed 2019-12-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-10-04) Launch Daemons: [Not Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2010-11-28) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Other] com.cisco.anyconnect.aciseagentd.plist (? 8b31c1c3 - installed 2016-03-25) [Other] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2016-03-25) [Other] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2016-03-25) [Running] com.dymo.pnpd.plist (Sanford, L.P. - installed 2019-12-05) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 0 - installed ) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-10-04) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2010-11-28) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) User Login Items: [Running] DashlaneHelper (App Store - installed 2021-02-14) Modern Login Item /Applications/Dashlane for Safari.app/Contents/Library/LoginItems/DashlaneHelper.app [Running] DashlaneAgent (Dashlane - installed 2021-02-14) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app [Not Loaded] DashlaneAutoStartHelper (Dashlane - installed 2021-02-14) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Not Loaded] Evernote Helper (Evernote - installed 2020-03-06) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2020-03-06) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] FireplaceLiveFreeHelper (App Store - installed 2019-11-07) Modern Login Item /Applications/Fireplace live HD free.app/Contents/Library/LoginItems/FireplaceLiveFreeHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2021-01-18) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-01-18) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2021-02-14) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WeatherWidgetFreeHelper (App Store - installed 2020-09-24) Modern Login Item /Applications/Weather Widget free.app/Contents/Library/LoginItems/WeatherWidgetFreeHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-02-14) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2019-11-07) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] SpeechSynthesisServer (Apple - installed 2020-01-01) Application /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app Internet Plug-ins: DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2020-09-09) RhapsodyPlayerEngine: 1.0.2 (? - installed 2006-03-29) Flip4Mac WMV Plugin: 2.3.4.1 (? - installed 2010-06-15) AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2013-02-10) RealPlayer Plugin: (? - installed 2009-05-24) Silverlight: 5.1.50709.0 (? - installed 2016-09-18) FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-25) OfficeLiveBrowserPlugin: 12.3.5 (? - installed 2013-02-12) Musicnotes: 1.19.0 (? - installed 2011-08-05) Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-25) DYMO Safari Addin: (Sanford, L.P. - installed 2020-09-09) iPhotoPhotocast: 7.0 (Apple - installed 2011-06-24) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-12-05) PepperFlashPlayer: 32.0.0.330 (Adobe Systems, Inc. - installed 2020-03-01) CouponPrinter-FireFox_v2: 5.0.3 (? - installed 2014-02-19) CitrixICAClientPlugIn: 11.8.2 (? - installed 2013-10-22) Scorch: 6.1.0 (? - installed 2011-08-05) JavaAppletPlugin: (?) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-11-30) Safari Extensions: Capital One Shopping: Formerly Wikibuy (App Store - installed 2020-11-17) Dashlane (Dashlane - installed 2021-02-14) Ghostery Lite Content Blocker - Cosmetic Filters (App Store - installed 2020-02-10) Ghostery Lite Content Blocker - Network Filters (App Store - installed 2020-02-10) Ghostery Lite Content Blocker - Privacy Filters (App Store - installed 2020-02-10) Ghostery Lite Safari Extension (App Store - installed 2020-02-10) SafariExtension (App Store - installed 2021-02-14) Save to Pocket (App Store - installed 2020-02-10) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-06-23) Flip4Mac WMV (? - installed 2010-06-15) Logitech Control Center (Logitech Inc. - installed 2020-12-09) Spanning Sync (? - installed 2009-04-04) StuffIt AVR (? - installed 2006-12-03) Backup: Skip System Files: No Mobile backups: No Auto backup: No Volumes being backed up: M***a: Disk size: 1.00 TB - Disk used: 422.28 GB Destinations: B*****s [Local] (Last used) Total size: 2.00 TB Total number of backups: 15 Oldest backup: 2020-10-27 04:05:37 Last backup: 2021-02-10 10:38:46 One local snapshot Oldest local snapshot: 2021-02-10 10:33:04 Last local snapshot: 2021-02-10 10:33:04 Performance: System Load: 1.64 (1 min ago) 1.70 (5 min ago) 1.75 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 21.18 seconds Write speed: 812 MB/s Read speed: 1492 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 8 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 34.11 % (?) trustd 16.53 % (Apple) EtreCheck 10.56 % (App Store) Safari 3.92 % (Apple) AMPDeviceDiscoveryAgent 2.27 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 629 MB (App Store) Safari 440 MB (Apple) Mail 228 MB (Apple) zoom.us 192 MB (Zoom Video Communications, Inc.) Calendar 177 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 37 MB / 4 MB (?) com.apple.WebKit.Networking.xpc 6 MB / 666 KB (Apple) Mail 2 MB / 190 KB (Apple) zoom.us 184 KB / 114 KB (Zoom Video Communications, Inc.) rapportd 48 KB / 26 KB (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 691 MB Used RAM: 9.37 GB Cached files: 5.95 GB Available RAM: 6.63 GB Swap Used: 35 MB Software Installs (past 30 days): Install Date Name (Version) 2021-01-24 macOS Big Sur (11.1) 2021-01-24 macOS 11.1 (11.1) 2021-01-24 GarageBand (10.4.2) 2021-02-01 Microsoft To Do (2.36.1) 2021-02-02 macOS 11.2 (11.2) 2021-02-03 Dashlane for Safari (6.2104.0) 2021-02-05 XProtectPlistConfigData (2139) 2021-02-05 HP Smart (5.7.1) 2021-02-10 macOS 11.2.1 (11.2.1) 2021-02-10 MRTConfigData (1.73) 2021-02-10 WhatsApp (2.2104.8) 2021-02-14 EtreCheck (5.7.1) Diagnostics Information (past 7-30 days): End of report