EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-11-24 15:51:51 Download EtreCheckPro from https://etrecheck.com Runtime: 10:28 Performance: Below Average Problem: Computer is too slow Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, Mid 2012) - Vintage! MacBook Pro Model: MacBookPro9,2 2.5 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core 10 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 290 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes) disk1s1 - U******** - Data (APFS) [APFS Virtual drive] (Shared - 39.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 26 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5 - Untitled (APFS) (Shared - 11.29 GB used) Mounted Volumes: disk1s1 - U******** - Data [APFS Virtual drive] 499.90 GB (Shared - 39.19 GB used, 443.31 GB available, 442.27 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 499.90 GB (Shared - 6.44 GB used, 442.27 GB free) APFS Mount point: /private/var/vm disk1s5 - Untitled 499.90 GB (Shared - 11.29 GB used, 443.31 GB available, 442.27 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.25 GB available System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About 3 days Notifications: Google Chrome.app 17 notifications WhatsApp.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin 32-bit Applications: 2 32-bit apps System Extensions: [Running] SymantecEndpointSecurity - version 9.0.2 (Symantec - 2020-09-08) Application: /Applications/Norton Security.app - version 9.0.5 (Symantec - 2020-09-08) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext (1.0.2 - SDK 10.14) /Library/Extensions [Loaded] SymXIPS.kext (9.0.1 - SDK 10.10) [Loaded] SymInternetSecurity.kext (9.0.6 - SDK 10.10) [Loaded] SymIPS.kext (9.0.5 - SDK 10.10) [Loaded] NortonForMac.kext (9.0.2 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 130 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 176 Apple tasks [Running] 125 Apple tasks [Other] One Apple task Launch Agents: [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-13) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-08-04) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-28) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-11-24) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-12-23) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09) [Running] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-08-05) [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-08-05) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2019-12-18) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-08-05) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2019-03-07) User Launch Agents: [Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2020-10-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-20) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2020-11-03) Application /Applications/Backup and Sync.app [Not Loaded] CIJSUAgent (Canon Inc. - installed 2019-03-07) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] Evernote Helper (App Store - installed 2020-03-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2020-03-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2020-10-10) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Running] Google Chrome (Google, Inc. - installed 2020-11-13) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-12-23) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-12-23) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SMARTUtilityMenuItem (Volitans Software - installed 2020-04-28) Modern Login Item ~/Downloads/SMART Utility/SMART Utility.app/Contents/Library/LoginItems/SMARTUtilityMenuItem.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-12-04) AdobePDFViewer: 19.010.20064 (Adobe Systems, Inc. - installed 2018-12-04) EPPEX Plugin: 10.0 (? - installed 2018-01-16) Backup: Time Machine Not Configured! Performance: System Load: 3.87 (1 min ago) 2.77 (5 min ago) 2.30 (15 min ago) Nominal I/O speed: 0.26 MB/s File system: 87.67 seconds Write speed: 84 MB/s Read speed: 87 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 8 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) deleted 16.82 % (Apple) WindowServer 13.88 % (Apple) EtreCheckPro 9.22 % (Etresoft, Inc.) Google Chrome Helper (Renderer) (44) 4.16 % (Google, Inc.) kernel_task 2.46 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (44) 2.39 GB (Google, Inc.) Google Chrome 323 MB (Google, Inc.) EtreCheckPro 261 MB (Etresoft, Inc.) kernel_task 170 MB (Apple) com.symantec.mes.systemextension 141 MB (?) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 6 MB / 624 KB (Apple) netbiosd 363 KB / 50 KB (Apple) apsd 19 KB / 17 KB (Apple) SymDaemon 3 KB / 1 KB (Symantec) SystemUIServer 0 B / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) deleted 2 (Apple) Google Chrome Helper (Renderer) (44) 2 (Google, Inc.) Google Chrome 1 (Google, Inc.) sysmond 1 (Apple) Virtual Memory Information: Physical RAM: 10 GB Free RAM: 239 MB Used RAM: 7.89 GB Cached files: 1.88 GB Available RAM: 2.11 GB Swap Used: 41 MB Software Installs (past 30 days): Install Date Name (Version) 2020-11-02 macOS Catalina 10.15.7 Update 2020-11-13 Microsoft AutoUpdate (4.29.20110804) 2020-11-13 Microsoft PowerPoint (16.43.20110804) 2020-11-13 Microsoft Excel (16.43.20110804) 2020-11-13 Microsoft OneNote (16.43.20110804) 2020-11-13 Microsoft Outlook (16.43.20110804) 2020-11-13 Microsoft Word (16.43.20110804) 2020-11-13 XProtectPlistConfigData (2135) 2020-11-13 macOS Catalina 10.15.7 Supplemental Update 2020-11-13 Safari (14.0.1) 2020-11-13 MRTConfigData (1.72) 2020-11-24 Malwarebytes for Mac (1.0) Diagnostics Information (past 7-30 days): 2020-11-21 12:24:34 Backup and Sync.app Crash Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: performSelector:withObject:withObject: End of report