EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-11 15:50:52 Download EtreCheck from https://etrecheck.com Runtime: 1:56 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 15-inch, Late 2013) MacBook Pro Model: MacBookPro11,3 1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600  BANK 1/DIMM0 - 8 GB DDR3 1600  Battery: Health = Normal - Cycle count = 229 Video Information: Intel Iris Pro - VRAM: 1536 MB NVIDIA GeForce GT 750M - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 4K2K@60HzDP 5120 x 2880 iH282 1920 x 1200 Drives: disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 950.65 GB disk1 [APFS Virtual drive] 950.65 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 768.73 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk0s3 - B******P (MS-DOS FAT12) 49.70 GB (43.12 GB used) disk2 - WD easystore 2624 5.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - B****T (Journaled HFS+) 5.00 TB (771.46 GB used) Mounted Volumes: disk0s3 - B******P 49.70 GB (43.12 GB used, 6.58 GB free) MS-DOS FAT12 Mount point: /Volumes/B******P disk1s1 - Macintosh HD 950.65 GB (Shared - 768.73 GB used, 204.14 GB available, 180.09 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 950.65 GB (Shared - 1.07 GB used, 180.09 GB free) APFS Mount point: /private/var/vm disk2s2 - B****T 5.00 TB (771.46 GB used, 4.23 TB free) Journaled HFS+ Mount point: /Volumes/B****T Network: Interface wchusbserial1410: USB2.0-Serial Interface wchusbserial1420: USB2.0-Serial 2 Interface en3: Thunderbolt Ethernet Interface en7: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G103) Time since boot: Less than an hour Configuration Files: File /etc/sudoers size: Found 1731 B but expected 1563 B /etc/hosts - Count: 1 Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, Bitdefender, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.acronis.acep.plist Executable: /Applications/Acronis True Image.app/Contents/MacOS/prl_stat for_scheduler Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.AngularTech.OsxHelper.plist Executable: /Library/PrivilegedHelperTools/com.AngularTech.OsxHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.nchsoftware.doxillion.schedule.LikeSurvey.plist Executable: /private/var/folders/vv/y5f9kbwd123g_y98gxyyw1xw0000gp/T/AppTranslocation/2F28D0EA-05C3-4B21-8A87-B21B79E37163/d/Doxillion.app/Contents/MacOS/Doxillion -surveysched Details: Exact match found in the whitelist - probably OK 32-bit Applications: 53 32-bit apps Kernel Extensions: /Library/Application Support/Malwarebytes/MBAM/Kext MB_MBAM_Protection.kext (4.0 - SDK 10.11) /Library/Application Support/Paragon Software/Snapshot ParagonSnapshot.kext (2.1.3 - SDK 10.7) /Library/Extensions LogitechHIDDevices.kext (3.9.10 - SDK 10.13) LogitechUnifying.kext (3.9.9 - SDK 10.10) SelfProtect.kext (1.2.15 - SDK 10.10) VDMounter.kext (65.2 - SDK 10.8) usbserial.kext (1.1.1 - SDK 10.9) System Launch Agents: [Not Loaded] 14 Apple tasks [Loaded] 169 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 187 Apple tasks [Running] 113 Apple tasks Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2019-10-21) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-24) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Running] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Not Loaded] com.oracle.java.Java-Updater.plist (? 7eab692e - installed 2019-09-03) [Other] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (? 2a299c93 - installed 2016-12-10) Launch Daemons: [Loaded] com.AngularTech.OsxHelper.plist (? ee058e30 - installed 2018-10-06) [Loaded] com.acronis.acep.plist (? a09a396a - installed 2016-12-12) [Other] com.acronis.mms_mini.plist (? 8cfe4a0 - installed 2016-12-12) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-22) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2019-11-13) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-12-03) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-26) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-01-20) [Loaded] com.paragon-software.snapshot.plist (Paragon Software GmbH - installed 2016-09-27) [Loaded] com.paragon-software.vdmounter.plist (Apple - installed 2019-09-20) [Other] com.parallels.mobile.dispatcher.launchdaemon.plist (? bbb8f4c5 - installed 2016-12-10) [Other] com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2019-09-20) [Other] com.seagate.TBDecorator.plist (? 595582c - installed 2013-10-11) [Loaded] com.twocanoes.WincloneHelper.plist (Twocanoes Software, Inc. - installed 2019-04-24) [Running] com.veertu.vlaunch.plist (Veertu Inc - installed 2017-03-26) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2012-01-02) [Loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.744EF9F3-475B-44EE-A517-9A7FCE4A24EC.plist (Apple - installed 2012-02-29) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.nchsoftware.doxillion.schedule.LikeSurvey.plist (? 0 - installed 2017-01-02) [Other] com.parallels.mobile.startgui.launchagent.plist (? 0 - installed 2013-10-23) [Other] org.freedownloadmanager.fdm5.helper.plist (Apple - installed 2017-03-02) User Login Items: [Not Loaded] BandwidthLauncher (App Store - installed 2019-12-16) Modern Login Item /Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app [Not Loaded] Fantastical Launcher (App Store - installed 2020-01-07) Modern Login Item /Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-11-11) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-11-11) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2019-11-11) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-01-05) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Loaded] LaunchHelper (App Store - installed 2019-09-18) Modern Login Item /Applications/Utilities/Memory Diag.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2019-07-30) Modern Login Item /Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-10-26) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-20) FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2020-01-07) Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2020-01-07) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-20) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-09-19) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-20) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-09-20) AirPlay: 2.0 (Apple - installed 2019-09-20) AppleAVBAudio: 760.6 (Apple - installed 2019-09-20) BridgeAudioSP: 5.52 (Apple - installed 2019-09-20) iSightAudio: 7.7.3 (Apple - installed 2019-09-20) Safari Extensions: "Open In" button for Internet Explorer - Parallels International GmbH (installed 2019-11-26) 3rd Party Preference Panes: Flash Player (installed 2019-11-22) Java (installed 2019-07-04) Logitech Control Center (installed 2019-11-15) Time Machine: Time Machine information not available without Full Drive Access. 9 local snapshots Oldest local snapshot: 2020-01-06 11:23:52 Last local snapshot: 2020-01-11 15:49:07 Performance: System Load: 2.10 (1 min ago) 2.64 (5 min ago) 1.58 (15 min ago) Nominal I/O speed: 11.26 MB/s File system: 22.23 seconds Write speed: 717 MB/s Read speed: 971 MB/s CPU Usage Snapshot: Type Overall System 3 % User 2 % Idle 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 25.46 % (?) EtreCheck 6.11 % (App Store) com.apple.SpeechRecognitionCore.speechrecognitiond 3.50 % (Apple) DictationIM 1.35 % (Apple) accountsd 0.78 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 1.12 GB (App Store) com.apple.SpeechRecognitionCore.speechrecognitiond 921 MB (Apple) Dock 304 MB (Apple) Dropbox 277 MB (Dropbox, Inc.) com.apple.WebKit.WebContent (6) 164 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 253 KB / 83 KB (?) Dropbox 73 KB / 214 KB (Dropbox, Inc.) com.apple.WebKit.Networking 0 B / 5 KB (Apple) IMRemoteURLConnectionAgent 0 B / 5 KB (Apple) SystemUIServer 0 B / 112 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.62 GB Used RAM: 7.75 GB Cached files: 4.63 GB Available RAM: 8.25 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-16 Bandwidth+ (1.17) 2019-12-20 Adobe Acrobat Reader DC (19.021.20061) 2019-12-20 Epson Photo+ 2019-12-20 Epson Scan 2 2019-12-20 Epson Customer Research Participation 2019-12-24 EtreCheck (5.4.8) 2020-01-05 Speedtest (1.9) 2020-01-07 Fantastical (2.5.14) 2020-01-07 Adobe Flash Player 2020-01-08 XProtectPlistConfigData (2111) 2020-01-08 MRTConfigData (1.52) Clean up: /Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist /Applications/Parallels Access.app/Contents/MacOS/Parallels Desktop Control Agent.app/Contents/MacOS/prl_deskctl_agent Executable not found ~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist /Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchDaemons/com.seagate.TBDecorator.plist /Library/Application Support/Seagate/TBLoopDriveParams Executable not found /Library/LaunchDaemons/com.parallels.mobile.dispatcher.launchdaemon.plist /Applications/Parallels Access.app/Contents/MacOS/Parallels Access.app/Contents/MacOS/prl_pm_service Executable not found /Library/LaunchDaemons/com.acronis.mms_mini.plist /Applications/Acronis True Image.app/Contents/MacOS/mms_mini/mms_mini.sh Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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