Claireâ s iMac 2020-07-07 Page 1 EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-07 08:44:54 Download EtreCheck from https://etrecheck.com Runtime: 10:24 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Computer is running very slow. Have tried the basic trouble shooters but canâ t seem to fix it. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improv ement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 2.9 GHz Quad-Core Intel Core i5 (i5-4570S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE HDD ST1000LM024 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 93.53 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.16 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 93.53 GB used, 891.87 GB available, 890.19 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 890.19 GB free) Claireâ s iMac 2020-07-07 Page 2 APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.16 GB used, 891.87 GB available, 890.19 GB free) APFS Mount point: / Read-only: Yes disk2s2 - G***********e 232 MB (232 MB used) Mac OS Extended Disk Image Mount point: /private/tmp/KSInstallAction.B33a8Kbw16/m Owners enabled: No Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.5 (19F101) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Trend Micro Unsigned Files: Launchd: /Library/LaunchDaemons/com.trendmicro.icore.misc.plist Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61304 -n 61100 '/Library/Appl ication Support/TrendMicro/common/lib/libfeedback.dylib' '/Library/Application Support/TrendMicro/common/lib/li bcensus.dylib' Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.trendmicro.itis.uninstaller.plist Executable: /Library/Application Support/TrendMicro/TmccMac/TMMacUninstaller.app/Contents/Resources/u ninstaller_monitor.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.trendmicro.itis.plugin.plist Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61401 -n 61100 '/Library/Appli cation Support/TrendMicro/Plug-in/iTISPlugin.framework/iTISPlugin' Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go Claireâ s iMac 2020-07-07 Page 3 ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.trendmicro.icore.av.plist Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61301 -n 61100 '/Library/Appli cation Support/TrendMicro/common/lib/libTmAntiMalware.dylib' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.trendmicro.icore.wp.plist Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61201 -n 61100 '/Library/Appli cation Support/TrendMicro/common/lib/libTmProxy.dylib' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.trendmicro.icore.main.plist Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61100 -n 61100 '/Library/Appli cation Support/TrendMicro/common/lib/libnamingService.dylib' '/Library/Application Support/TrendMicro/common/ lib/libtaskManager.dylib' '/Library/Application Support/TrendMicro/common/lib/libnotificationService.dylib' '/Library /Application Support/TrendMicro/common/lib/libTmUpdate.dylib' '/Library/Application Support/TrendMicro/commo n/lib/libTmDb.dylib' Details: Exact match found in the whitelist - probably OK 32-bit Applications: 11 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 127 Apple tasks [Other] 4 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 176 Apple tasks [Running] 125 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420 d.plist (Adobe Systems, Inc. - installed 2020-05-11) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-04-08) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-29) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-29) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-07-07) [Loaded] com.trendmicro.TMPUMModule.plist (Trend Micro, Inc. - installed 2019-10-25) [Running] com.trendmicro.itis.dca.plist (Trend Micro, Inc. - installed 2020-02-27) [Loaded] com.trendmicro.itis.dmr.plist (Trend Micro, Inc. - installed 2019-10-25) [Running] com.trendmicro.itis.uimgmt.agent.plist (Trend Micro, Inc. - installed 2019-10-25) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-04-08) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-28) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05- 27) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-07-07) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-03-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-08) Claireâ s iMac 2020-07-07 Page 4 [Loaded] com.purevpn.macapp.HelperTool.plist (GZ Systems Limited - installed 2020-04-09) [Running] com.trendmicro.icore.av.plist (? 3b23e4bd - installed 2019-10-24) [Running] com.trendmicro.icore.main.plist (? 5ba19a47 - installed 2019-10-24) [Running] com.trendmicro.icore.misc.plist (? 4bf3e4a0 - installed 2019-10-24) [Running] com.trendmicro.icore.wp.plist (? 4c95628a - installed 2019-10-24) [Loaded] com.trendmicro.itis.kext.plist (Trend Micro, Inc. - installed 2019-10-25) [Running] com.trendmicro.itis.plugin.plist (? 8a6c31ab - installed 2019-10-25) User Launch Agents: [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-04-11) [Running] com.google.keystone.agent.plist (? 0 - installed 2020-04-08) [Running] com.google.keystone.xpcservice.plist (? 0 - installed 2020-04-08) [Loaded] com.trendmicro.itis.uninstaller.plist (? 0 - installed 2020-06-11) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-12) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-12) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-18) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-04-08) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Trend Micro Toolbar for Mac (Trend Micro, Inc. - installed 2020-06-15) Time Machine: Time Machine Not Configured! Performance: System Load: 3.60 (1 min ago) 2.97 (5 min ago) 2.46 (15 min ago) Nominal I/O speed: 5.75 MB/s File system: 43.44 seconds Write speed: 39 MB/s Read speed: 38 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 8 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 47.03 % (?) EtreCheck 4.57 % (App Store) Claireâ s iMac 2020-07-07 Page 5 zoom.us 1.21 % (Zoom Video Communications, Inc.) DCAManager 0.79 % (Trend Micro, Inc.) Activity Monitor 0.33 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 528 MB (App Store) Microsoft Excel 145 MB (Microsoft Corporation) zoom.us 134 MB (Zoom Video Communications, Inc.) Microsoft PowerPoint 125 MB (Microsoft Corporation) Google Chrome 123 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 10 MB / 28 KB (Apple) Other processes 810 KB / 271 KB (?) AMPArtworkAgent 51 KB / 2 KB (Apple) zoom.us 29 KB / 19 KB (Zoom Video Communications, Inc.) rapportd 2 KB / 1 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 824 MB Used RAM: 5.17 GB Cached files: 2.02 GB Available RAM: 2.83 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-11 Trend Micro iCore Module 2020-06-11 icoreconfiguration 2020-06-11 tmccapp 2020-06-11 tmccDMR 2020-06-11 tmccPUM 2020-06-11 Trend Micro Antivirus 2020-06-12 XProtectPlistConfigData (2123) 2020-06-15 macOS Catalina 10.15.5 Update 2020-06-15 tmccToolbar 2020-06-15 tmccDCA 2020-06-15 MRTConfigData (1.62) 2020-07-07 Microsoft AutoUpdate 2020-07-07 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report