EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-05-22 13:30:44 Download EtreCheckPro from https://etrecheck.com Runtime: 1:38 Performance: Excellent Problem: Apps are crashing Description: I recently got a new MacBook with the M4 chip, which came preinstalled with macOS Sequoia 15.5 (build 24F74). Since this version hasn’t been officially released yet, I realize things may still be unstable — but I’d like to check if anyone has run into similar issues. Here’s what I’m facing: • Chrome, Edge, and Firefox all crash immediately on launch (EXC_BREA KPOINT (SIGTRAP)) • OneDrive won’t start and gives error code -2 • Microsoft Word and Excel can access OneDrive files, but I have no p roper browser access or system sync • Safari often freezes or doesn’t fully load login.microsoft.com This machine is clean (no user data), and I’d prefer not to use anothe r macOS user account as a workaround. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Apps hanging - There have been numerous app hangs. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Hardware Information: MacBook Air (13-inch, M4, 2025) Status: Supported MacBook Air Model: Mac16,12 Apple M4 (m4) CPU: 10-core 16 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 2 Video Information: Apple M4 Color LCD 2940 x 1912 Drives: disk0 - APPLE SSD AP0512Z 500.28 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express S.M.A.R.T. Details: 0% used, 262.88 GB written, 100% health, 5 unsafe shutdowns disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (2 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 494.38 GB disk3 [APFS Virtual drive] 494.38 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (11.25 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.25 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (7.19 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.05 GB used) disk3s4 - Update (APFS) (3 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (40.67 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.04 GB used) disk2s2 - Update (APFS) (1 MB used) disk4 - Apple Disk Image 641 MB (Disk Image) External Virtual Interface disk4s1 [Partition Map] 32 KB disk4s2 - G***********e (Mac OS Extended) 641 MB (641 MB used) disk5 - Apple Disk Image 896 MB (Disk Image) External Virtual Interface disk5s1 [Partition Map] 32 KB disk5s2 - M************e (Mac OS Extended) 896 MB (896 MB used) disk6 - Apple Disk Image 451 MB (Disk Image) External Virtual Interface disk6s1 [Partition Map] 32 KB disk6s2 4 KB disk6s3 - F*****x (Mac OS Extended) 451 MB (443 MB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 505 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.25 GB Shared values Size: 494.38 GB Free: 434.06 GB Available: 436.25 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 7.19 GB Shared values Size: 494.38 GB Free: 434.06 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 494.38 GB Free: 434.06 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 40.67 GB Shared values Size: 494.38 GB Free: 434.06 GB Available: 436.25 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 494.38 GB Free: 434.06 GB disk4s2 - G***********e Filesystem: Mac OS Extended Disk Image Mount point: /Volumes/G***********e Read-only: Yes Size: 641 MB disk5s2 - M************e Filesystem: Mac OS Extended Disk Image Mount point: /Volumes/M************e Read-only: Yes Size: 896 MB disk6s3 - F*****x Filesystem: Mac OS Extended Disk Image Mount point: /Volumes/F*****x Read-only: Yes Size: 451 MB USB: USB 3.1 bus USB 3.1 bus Network: Interface en3: Ethernet Adapter (en3) Interface en4: Ethernet Adapter (en4) Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax System Software: macOS Sequoia 15.5 (24F74) Installed 2025-05-21 Time since boot: About 3 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple Unsigned Files: Running app: com.microsoft.OneDriveLauncher System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 202 Apple tasks [Running] 172 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 214 Apple tasks [Running] 215 Apple tasks Launch Daemons: [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-21) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-21) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2025-05-11) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper Launch Agents: [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-05-21) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.openai.chat-helper.plist (OpenAI, L.L.C. - installed 2025-05-17) Executable: /Applications/ChatGPT.app/Contents/Resources/ChatGPTHelper Location: /Applications/ChatGPT.app User Login Items: [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-05-04) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Running] WeatherMenu (Apple - installed 2025-05-04) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 785 Apple apps 55 3rd party apps 6 x86-only apps No unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] ChatGPT - /Applications/ChatGPT.app [Loaded] Microsoft Edge Widgets - /Applications/Microsoft Edge.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app Share services: [Loaded] Telegram - /Applications/Telegram.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Notification providers: [Loaded] PerplexityRichNotification - /Applications/Perplexity.app [Loaded] ServiceExtension - /Applications/WhatsApp.app Plugins: [Loaded] Intents - /Applications/WhatsApp.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 1.57 (1 min ago) 1.63 (5 min ago) 1.55 (15 min ago) Nominal I/O usage: 0.01 MB/s File system: 6.12 seconds Write speed: 3618 MB/s Read speed: 2752 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.50 % (Etresoft, Inc.) WindowServer 6.82 % (Apple) contactsd 2.46 % (Apple) kernel_task 2.27 % (Apple) tccd (2) 0.94 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.50 GB (Etresoft, Inc.) com.apple.WebKit.WebContent (6) 1.02 GB (Apple) Telegram 377 MB (App Store) ChatGPT 335 MB (OpenAI, L.L.C.) AppleSpell 236 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Telegram 7 MB / 186 KB (App Store) ChatGPT 161 KB / 695 KB (OpenAI, L.L.C.) mDNSResponder 418 KB / 355 KB (Apple) com.apple.WebKit.Networking 286 KB / 363 KB (Apple) apsd 4 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (6) 12 (Apple) WindowServer 6 (Apple) PerfPowerServices 4 (Apple) com.apple.DriverKit-AppleBCMWLAN 1 (Apple) Telegram 1 (App Store) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.53 GB Used RAM: 8.28 GB Cached files: 6.19 GB Available RAM: 7.72 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-05-11 macOS 15.3 (15.3) - Software update 2025-05-11 MobileAssets (1.0.0.0.1645860813) - Installer 2025-05-11 MAContent10_AssetPack_0048_AlchemyPadsDigitalHolyGhost (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0310_UB_DrumMachineDesignerGB (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0312_UB_UltrabeatKitsGBLogic (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0314_AppleLoopsHipHop1 (2.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0315_AppleLoopsElectroHouse1 (2.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0316_AppleLoopsDubstep1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0317_AppleLoopsModernRnB1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0320_AppleLoopsChillwave1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0321_AppleLoopsIndieDisco (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0322_AppleLoopsDiscoFunk1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0323_AppleLoopsVintageBreaks (2.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0324_AppleLoopsBluesGarage (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0325_AppleLoopsGarageBand1 (2.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0354_EXS_PianoSteinway (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0357_EXS_BassAcousticUprightJazz (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0358_EXS_BassElectricFingerStyle (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0371_EXS_GuitarsAcoustic (3.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0375_EXS_GuitarsVintageStrat (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0482_EXS_OrchWoodwindAltoSax (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0484_EXS_OrchWoodwindClarinetSolo (3.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0487_EXS_OrchWoodwindFluteSolo (3.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0491_EXS_OrchBrass (3.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0509_EXS_StringsEnsemble (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0536_DrummerClapsCowbell (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0537_DrummerShaker (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0538_DrummerSticks (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0539_DrummerTambourine (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0540_PlugInSettingsGB (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0554_AppleLoopsDiscoFunk2 (2.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0557_IRsSharedAUX (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0560_LTPBasicPiano1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0593_DrummerSoCalGBLogic (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0597_LTPChordTrainer (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0598_LTPBasicGuitar1 (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0615_GBLogicAlchemyEssentials (2.0.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0637_AppleLoopsDrummerKyle (3.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0646_AppleLoopsDrummerElectronic (3.1.0.0) - Installer 2025-05-11 MAContent10_AssetPack_0806_PlugInSettingsGBLogic (2.0.0.0) - Installer 2025-05-11 GarageBand (10.4.11) - Installer 2025-05-11 com.apple.cdm.pkg.GarageBand_MASReceipt (1.0) - Installer 2025-05-11 iMovie (10.4.3) - Installer 2025-05-11 com.apple.cdm.pkg.iMovie_MASReceipt (1.0) - Installer 2025-05-11 Keynote (14.2) - Installer 2025-05-11 com.apple.cdm.pkg.Keynote_MASReceipt (1.0) - Installer 2025-05-11 Numbers (14.2) - Installer 2025-05-11 com.apple.cdm.pkg.Numbers_MASReceipt (1.0) - Installer 2025-05-11 Pages (14.2) - Installer 2025-05-11 com.apple.cdm.pkg.Pages_MASReceipt (1.0) - Installer 2025-05-21 XProtectPlistConfigData (5298) - Software update 2025-05-21 MRTConfigData (1.93) - Software update 2025-05-21 Gatekeeper Compatibility Data (1.0) - Software update 2025-05-21 XProtectPayloads (151) - Software update 2025-05-21 macOS 15.5 (15.5) - Software update 2025-05-21 Telegram (11.11) - App Store 2025-05-21 ‎WhatsApp (25.15.75) - App Store 2025-05-21 Perplexity (2.44.0) - App Store 2025-05-21 Keynote (14.4) - App Store 2025-05-21 Numbers (14.4) - App Store 2025-05-21 Pages (14.4) - App Store 2025-05-21 GarageBand (10.4.12) - App Store 2025-05-21 OneDrive (25.075.0420) - App Store 2025-05-21 Microsoft 365 and Office for Mac (101.24080.0001) - Installer 2025-05-21 Microsoft Teams (25107.1606.3643.3915) - Installer 2025-05-21 OneDrive (25.075.0420) - App Store 2025-05-22 OneDrive (25.075.0420) - App Store Diagnostics Information (past 60 days): 2025-05-22 13:28:05 EtreCheckPro.app - Hang 2025-05-22 12:15:25 AppleIDSettings - Hang Executable: /System/Library/ExtensionKit/Extensions/AppleIDSettings.appex/Contents/MacOS/AppleIDSettings 2025-05-22 12:12:18 Safari.app - Hang (4 times) First occurrence: 2025-05-22 09:36:34 2025-05-22 12:09:35 AvatarPickerMemojiPicker - Hang Executable: /System/iOSSupport/System/Library/PrivateFrameworks/AvatarUI.framework/PlugIns/AvatarPickerMemojiPicker.appex/Contents/MacOS/AvatarPickerMemojiPicker 2025-05-22 10:04:01 Microsoft Edge - Crash Executable: /Applications/Microsoft Edge.app 2025-05-22 10:02:26 Google Chrome - Crash (16 times) First occurrence: 2025-05-21 13:59:00 Executable: /Volumes/G***********e/Google Chrome.app 2025-05-21 21:55:08 SecurityPrivacyExtension - Crash Executable: /System/Library/ExtensionKit/Extensions/SecurityPrivacyExtension.appex/Contents/MacOS/SecurityPrivacyExtension 2025-05-21 12:09:10 installd - High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2025-05-21 11:50:19 lsd - Crash (3 times) First occurrence: 2025-05-21 11:50:12 Executable: /usr/libexec/lsd 2025-05-21 11:32:30 stickersd - Crash (18 times) First occurrence: 2025-05-21 01:29:59 Executable: /System/Library/PrivateFrameworks/Stickers.framework/Support/stickersd Details: libsystem_c.dylib: abort() called 2025-05-21 01:45:50 spotlightknowledged - High CPU Use Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged End of report