EtreCheck version: 5.2 (5029) Report generated: 2019-05-03 08:26:34 Download EtreCheck from https://etrecheck.com Runtime: 2:39 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 1 3.5 GHz Intel Core i5 (i5-7600) CPU: 4-core 40 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 2400  ok BANK 0/DIMM1 - 16 GB DDR4 2400  ok BANK 1/DIMM0 - 4 GB DDR4 2400  ok BANK 1/DIMM1 - 16 GB DDR4 2400  ok Video Information: Radeon Pro 575 - VRAM: 4096 MB iMac 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [Fusion Drive] 27.55 GB disk2 - Macintosh HD (Journaled HFS+) 1.03 TB (317.18 GB used) disk0s3 - B*******X 134 MB disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [Fusion Drive] 999.35 GB disk2 - Macintosh HD (Journaled HFS+) 1.03 TB (317.18 GB used) disk1s3 - Recovery HD [Recovery] 650 MB disk3 - TOSHIBA External USB 3.0 1.00 TB External USB 5 Gbit/s USB disk3s1 - A************) (Journaled HFS+) 1.00 TB (543.41 GB used) Mounted Volumes: disk2 - Macintosh HD 1.03 TB (708.54 GB free) Journaled HFS+ Mount point: / disk3s1 - A************) 1.00 TB (456.79 GB free) Journaled HFS+ Mount point: /Volumes/A************) Owners enabled: No Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G65) Time since boot: Less than an hour Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: CleanMyMac and Sophos 32-bit Applications: 12 32-bit apps Kernel Extensions: /Library/Extensions AmbrosiaAudioSupport.kext (4.1.4 - SDK 10.11) Soundflower.kext (2.0b2 - SDK 10.10) TrustedDataSCSIDriver.kext (1.9.0 - SDK 10.10) DroboTBT.kext (1.4 - SDK 10.10) SophosPortInterceptor.kext (9.8.0 - SDK 10.12) SophosFileProtection.kext (9.8.3 - SDK 10.12) SophosFileMonitor.kext (9.8.0 - SDK 10.12) SophosWebProtection.kext (9.8.3 - SDK 10.12) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 160 Apple tasks [Running] 116 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 182 Apple tasks [Running] 115 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-03-29) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-03-29) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-12-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-20) [Running] com.extensis.FMCore.plist (? c954f3e5 - installed 2017-09-26) [Running] com.sophos.agent.plist (Sophos - installed 2018-10-04) [Running] com.sophos.endpoint.uiserver.plist (Sophos - installed 2018-10-04) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-03-29) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-12-20) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-03-26) [Loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2016-09-03) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) [Running] com.datarobotics.ddservice64d.plist (Drobo, Inc. - installed 2018-09-26) [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2018-10-04) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-28) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.macpaw.CleanMyMac4.HealthMonitor.plist (S8EX82NJP6 - installed 2018-11-01) [Running] com.macpaw.CleanMyMac4.Updater.plist (S8EX82NJP6 - installed 2018-11-01) User Login Items: Adobe Illustrator.app (Adobe Systems, Inc. - installed 2018-04-27) (Application - /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app) Adobe InDesign CC 2019.app (Adobe Systems, Inc. - installed 2018-10-31) (Application - /Applications/Adobe InDesign CC 2019/Adobe InDesign CC 2019.app) Adobe Photoshop CC 2018.app (Adobe Systems, Inc. - installed 2018-04-27) (Application - /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app) Mail.app (Apple - installed 2018-11-23) (Application - /Applications/Mail.app) Safari.app (Apple - installed 2018-11-23) (Application - /Applications/Safari.app) StartUpHelper (Spotify - installed 2019-04-24) (Modern Login Item - /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app) Suitcase Fusion.app (Extensis - installed 2017-09-26) (Application - /Applications/Suitcase Fusion.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2017-08-24) FlashPlayer-10.6: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-05-02) AdobePDFViewer: 17.012.20098 (Adobe Systems, Inc. - installed 2017-08-24) Flash Player: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-05-02) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-03-29) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2018-11-23) iSightAudio: 7.7.3 (Apple - installed 2018-11-23) AirPlay: 2.0 (Apple - installed 2018-11-23) AppleAVBAudio: 680.2 (Apple - installed 2018-11-23) BridgeAudioSP: 4.20.2 (Apple - installed 2018-11-23) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-11-23) 3rd Party Preference Panes: Flash Player (installed 2019-03-26) Time Machine: Time Machine Not Configured! Performance: System Load: 2.86 (1 min ago) 2.52 (5 min ago) 2.12 (15 min ago) Nominal I/O speed: 2.66 MB/s File system: 25.09 seconds Write speed: 322 MB/s Read speed: 421 MB/s CPU Usage Snapshot: Type Overall System 3 % User 11 % Idle 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 33.40 % (?) com.apple.Safari.History 11.53 % (Apple) Spotlight 3.62 % (Apple) EtreCheck 2.70 % (App Store) Activity Monitor 1.67 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Illustrator 642 MB (Adobe Systems, Inc.) Adobe InDesign CC 2019 630 MB (Adobe Systems, Inc.) EtreCheck 465 MB (App Store) Adobe Photoshop CC 2018 426 MB (Adobe Systems, Inc.) Activity Monitor 305 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 214 KB / 43 KB (Apple) Mail 197 KB / 20 KB (Apple) Spotify 50 KB / 23 KB (Spotify) SophosWebIntelligence 27 KB / 12 KB (Sophos) SophosMcsAgentD 2 KB / 25 KB (Sophos) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 23.30 GB Used RAM: 9.22 GB Cached files: 7.48 GB Available RAM: 30.78 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-05-02 Adobe Flash Player 2019-05-03 EtreCheck (5.2) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report