EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-24 10:32:43 Download EtreCheck from https://etrecheck.com Runtime: 3:12 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, 2013 - 2014) MacBook Air Model: MacBookAir6,2 1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600  ok BANK 1/DIMM0 - 2 GB DDR3 1600  ok Battery: Health = Service Battery - Cycle count = 246 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 180.94 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 180.94 GB used - 67.01 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 2.15 GB used - 67.01 GB free) APFS Mount point: /private/var/vm Network: Interface wchusbserial1410: USB2.0-Serial Interface usbserial-1410: USB2.0-Serial 2 Interface wchusbserial1420: USB2.0-Serial 3 Interface usbserial-1420: USB2.0-Serial 4 Interface en5: PPPoE Interface en5: PPPoE 2 Interface en5: PPPoE 3 Interface en5: Thunderbolt Ethernet Interface en7: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en8: iPhone 2 Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Mojave 10.14.6 (18G87) Time since boot: About 3 hours Configuration Files: /etc/hosts Missing! Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/libexec/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/libexec/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Kernel Extensions: /Library/Extensions Apowersoft_AudioDevice.kext (1.6.7 - SDK 10.11) SONYDeviceType03.kext (1.3.0.07310 - SDK 10.7) usbserial.kext (1.1.1 - SDK 10.9) /System/Library/Extensions FTDIUSBSerialDriver.kext (2.2.18 - SDK 10.6) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 200 Apple tasks [Running] 84 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 217 Apple tasks [Running] 84 Apple tasks Launch Agents: [Not Loaded] all-wcprops (? e914e781 - installed 2013-09-23) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-17) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-07-17) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-19) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Not Loaded] com.oracle.java.Java-Updater.plist (? 6d63b02c - installed 2019-07-04) [Other] com.qvod.agent.plist (? f5d257a4 - installed 2013-09-23) [Not Loaded] com.qvod.agent.plist.svn-base (? f5d257a4 - installed 2013-09-23) [Other] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2015-08-31) [Not Loaded] entries (? 3d43c5d7 - installed 2013-09-27) [Loaded] org.macosforge.xquartz.startx.plist (? 8c13f787 - installed 2016-10-26) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-07-17) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-19) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-30) [Loaded] com.bjango.istatmenus.installerhelper.plist (? c8b85b2b - installed 2017-10-20) [Other] com.easeus.dataprotectbackup.plist (? c16bcead - installed 2017-02-16) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-10) [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-23) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-07) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Other] com.radiosilenceapp.nke.PrivateEye.plist (Apple - installed 2019-07-30) [Loaded] com.transcend.RxRecoveryHelper.plist (Transcend Information, Inc. - installed 2015-08-17) [Other] gramblr.plist (? 57b1a936 - installed 2018-02-04) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? e9b47e8e - installed 2016-10-26) [Not Loaded] org.virtualbox.startup.plist (? 0 - installed ) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-06) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-23) User Login Items: StartUpHelper (Spotify - installed 2019-08-11) (Modern Login Item - /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-17) AdobePDFViewerNPAPI: 15.020.20039 (? - installed 2016-10-12) AdobePDFViewer: 15.020.20039 (? - installed 2016-10-12) QvodBrowserPlugin: 1.0 (? - installed 2013-09-28) QvodPlayerPlugin: 1.1 (? - installed 2013-09-28) Google Earth Web Plug-in: 7.1 (? - installed 2015-10-05) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-18) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-07-17) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-24) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-23) AirPlay: 2.0 (Apple - installed 2019-08-23) AppleAVBAudio: 760.6 (Apple - installed 2019-08-23) BridgeAudioSP: 5.52 (Apple - installed 2019-08-23) iSightAudio: 7.7.3 (Apple - installed 2019-08-23) 3rd Party Preference Panes: FUSE for OS X (OSXFUSE) (installed 2015-06-15) Hosts (installed 2012-09-11) Java (installed 2019-07-17) MacFUSE (installed 2015-08-01) NTFS-3G (installed 2015-08-01) Paragon NTFS for Mac OS X (installed 2015-10-24) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-08-23 20:12:05 Last local snapshot: 2019-08-24 00:14:11 Performance: System Load: 1.70 (1 min ago) 1.68 (5 min ago) 1.65 (15 min ago) Nominal I/O speed: 3.01 MB/s File system: 43.61 seconds Write speed: 194 MB/s Read speed: 430 MB/s CPU Usage Snapshot: Type Overall System 8 % User 15 % Idle 78 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 27.92 % (?) soagent 13.99 % (Apple) com.apple.WebKit.Networking (3) 9.86 % (Apple) com.apple.WebKit.WebContent (9) 7.17 % (Apple) EtreCheck 6.61 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 411 MB (App Store) Pages 71 MB (App Store) AppleSpell 66 MB (Apple) Finder 61 MB (Apple) Safari 58 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 1 MB / 881 KB (Apple) Other processes 534 KB / 380 KB (?) AddressBookSourceSync 12 KB / 4 KB (Apple) diagnostics_agent 0 B / 0 B (Apple) Pages 0 B / 0 B (App Store) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 17 MB Used RAM: 3.30 GB Cached files: 696 MB Available RAM: 712 MB Swap Used: 305 MB Software Installs (past 30 days): Install Date Name (Version) 2019-08-09 ARMDC Agent Installer 2019-08-17 LINE (5.18.3) 2019-08-17 MRTConfigData (1.48) 2019-08-20 Gatekeeper Configuration Data (178) 2019-08-24 EtreCheck (5.3.3) Clean up: /Library/LaunchAgents/com.qvod.agent.plist /Applications/快播.app/Contents/Resources/QvodLocalServer Executable not found /Library/LaunchAgents/.svn/text-base/com.qvod.agent.plist.svn-base /Applications/快播.app/Contents/Resources/QvodLocalServer Executable not found /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Executable not found /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist /private/var/folders/jv/m1klzcn918q3q01ldc0ff2l40000gn/T/AppTranslocation/371DD498-167B-4349-BA58-5DE1643F1121/d/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback Executable not found /Library/LaunchDaemons/gramblr.plist /Applications/Gramblr.app/Contents/Resources/gramblr Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report