EtreCheckPro version: 6.8.5 (68049)
Report generated: 2024-07-19 14:43:50
Download EtreCheckPro from https://etrecheck.com
Runtime: 9:40
Performance: Poor

Problem: Other problem
Description: 
Preview is converting some of my pages to blank while.  Computer(1.1 G
Hz Intel Air) running very slow.  Sometimes get beachball and spinning
 gear simultaneously

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Battery failure - Your battery is reporting that it needs to be serviced.
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Poor performance - EtreCheck report shows poor performance. This is unusual.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
  Limited permissions - More information may be available with Full Disk Access.

Hardware Information:
  MacBook Air (Retina, 13-inch, 2020)
    Status: Supported
  MacBook Air Model: MacBookAir9,1
  1,1 GHz Quad-Core Intel Core i5 (i5-1030NG7) CPU: 4-core
  8 GB RAM - Not upgradeable
    BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733  
    BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733  
  Battery: Health = Service Battery - Cycle count = 405

Video Information:
  Intel Iris Plus Graphics - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 499.96 GB
      disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
        disk1s1 - M***********  - Data (APFS) [APFS Virtual drive] (374.23 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (2.08 GB used)
        disk1s3 - Recovery (APFS) [Recovery] (1.16 GB used)
        disk1s4 (APFS) [APFS Container] (9.35 GB used)
          disk1s4s1 - System (APFS) [APFS Snapshot] (9.35 GB used)
        disk1s5 - Update (APFS) (12 MB used)
        disk1s6 - VM (APFS) [APFS VM] (2.15 GB used)

Mounted Volumes:
  disk1s1 - M***********  - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Encrypted
    Used: 374.23 GB
    Shared values
      Size: 499.96 GB
      Free: 110.83 GB
      Available: 121.52 GB

  disk1s2 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Used: 2.08 GB
    Shared values
      Size: 499.96 GB
      Free: 110.83 GB

  disk1s4s1 - System [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Read-only: Yes
    Used: 9.35 GB
    Shared values
      Size: 499.96 GB
      Free: 110.83 GB
      Available: 121.52 GB

  disk1s5 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Used: 12 MB
    Shared values
      Size: 499.96 GB
      Free: 110.83 GB

  disk1s6 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Used: 2.15 GB
    Shared values
      Size: 499.96 GB
      Free: 110.83 GB

USB:
  USB 3.1 bus
    <Empty>

  USB 3.1 bus
    <Empty>

  T2Bus
    Apple Inc. - Touch Bar Backlight
    Apple Inc. - Apple Internal Keyboard / Trackpad
    Apple - Headset
    Apple Inc. - Ambient Light Sensor
    Apple Inc. - FaceTime HD Camera (Built-in)
    Apple Inc. - Apple T2 Controller

Network:
  Interface en4: USB 10/100/1000 LAN
  Interface en5: AX88179A
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface bridge0: Thunderbolt Bridge
  Interface en7: iPhone

System Software:
  macOS Ventura 13.6.7 (22G720) 
  Time since boot: About 7 hours

Notifications:
  EtreCheckPro 2.app
    one notification

  WhatsApp.app
    3 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Sophos

Unsigned Files:
  Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
    Details: Domain name invalid - possibly malware

  Apps: 1

System Extensions:
  [Running] networkextension - version 10.7.2 (Sophos - 2024-06-16)
    Application: /Applications/Sophos/Sophos Network Extension.app - version 10.7.2 (Sophos - 2024-06-16)

  [Running] com.sophos.endpoint.scanextension - version 10.7.2 (Sophos - 2024-06-16)
    Application: /Applications/Sophos/Sophos Scan.app - version 10.7.2 (Sophos - 2024-07-17)
    Description: Scanning Services

  [Not Loaded] TransparentProxyTestExtension - version 10.7.2 (Sophos - 2024-06-16)
    Application: /Applications/Sophos/Tools/Sophos Transparent Proxy Test Tool.app - version 10.7.2 (Sophos - 2024-06-16)

  [Not Loaded] ContentFilterTestExtension - version 10.7.2 (Sophos - 2024-06-16)
    Application: /Applications/Sophos/Tools/Sophos Content Filter Test Tool.app - version 10.7.2 (Sophos - 2024-06-16)

  [Not Loaded] NetworkProtectionSystemExtension - version 1.96.0 (Duck Duck Go, Inc. - 2024-07-18)
    Application: /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo VPN.app - version 1.96.0 (Duck Duck Go, Inc. - 2024-07-18)
    Description: DuckDuckGo VPN

System Launch Daemons:
  [Not Loaded]  38 Apple tasks
  [Loaded]  185 Apple tasks
  [Running]  164 Apple tasks
  [Other]  3 Apple tasks

System Launch Agents:
  [Not Loaded]  20 Apple tasks
  [Loaded]  186 Apple tasks
  [Running]  191 Apple tasks

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-03-14)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator

  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-03-14)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper

  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-07-16)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon

  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-07-16)
    Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon

  [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-02-18)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
    Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

  [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-02-18)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-12-04)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

  [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2024-06-16)
    Executable: /Library/Sophos Anti-Virus/SophosServiceManager.app/Contents/MacOS/SophosServiceManager

  [Not Loaded] com.sophos.sophoscbr.plist (Sophos - installed 2022-08-24)
    Executable: /Library/SophosCBR/SophosCBR.bundle/Contents/MacOS/SophosCBR

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-03-14)
    Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper

  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-07-16)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

  [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-02-14)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent
    Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

  [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-02-18)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

  [Running] com.sophos.agent.plist (Sophos - installed 2023-11-03)
    Executable: /Library/Sophos Anti-Virus/SophosAgent.app/Contents/MacOS/SophosAgent

  [Running] com.sophos.home.ui.plist (Sophos - installed 2024-06-16)
    Executable: /Applications/Sophos/Sophos Home.app/Contents/MacOS/Sophos Home

User Launch Agents:
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-06-19)
    Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic

User Login Items:
  [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2024-07-09)
    Application
    /Applications/Adobe Acrobat Reader.app/Contents/Helpers/AdobeResourceSynchronizer.app

  [Running] Dropbox (Dropbox, Inc. - installed 2024-07-09)
    Application
    /Applications/Dropbox.app

  [Not Loaded] DuckDuckGo Notifications (Duck Duck Go, Inc. - installed 2024-07-18)
    Modern Login Item
    /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo Notifications.app

  [Not Loaded] DuckDuckGo Personal Information Removal (Duck Duck Go, Inc. - installed 2024-07-18)
    Modern Login Item
    /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo Personal Information Removal.app

  [Not Loaded] DuckDuckGo VPN (Duck Duck Go, Inc. - installed 2024-07-18)
    Modern Login Item
    /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo VPN.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-07-16)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-07-16)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

Applications:
  485 apps
  29 x86-only apps
  3 unsigned apps

App Extensions:
  Plugins:
    Intents - /Applications/WhatsApp.app

  Notification providers:
    ServiceExtension - /Applications/WhatsApp.app

  Photo editing extensions:
    Affinity Haze Removal - /Applications/Affinity Photo.app
    Affinity Miniature - /Applications/Affinity Photo.app
    Affinity Retouch - /Applications/Affinity Photo.app
    Affinity Develop - /Applications/Affinity Photo.app
    Edit with GraphicConverter 11 - /Applications/GraphicConverter 11 3.app
    Affinity Liquify - /Applications/Affinity Photo.app
    GraphicConverter 11 Xe8472 - /Applications/GraphicConverter 11 3.app
    Edit in Affinity Photo - /Applications/Affinity Photo.app
    Affinity Monochrome - /Applications/Affinity Photo.app

  File providers:
    Dropbox - /Applications/Dropbox.app
    OneDrive File Provider - /Applications/OneDrive.app

  Share services:
    Dropbox Transfer - /Applications/Dropbox.app
    OneNote - /Applications/Microsoft OneNote.app
    Open with GraphicConverter - /Applications/GraphicConverter 11 3.app

  Finder sync extensions:
    OneDrive Finder Integration - /Applications/OneDrive.app
    GraphicConverter 11 Finder Integration - /Applications/GraphicConverter 11 3.app
    Dropbox Finder Extension - /Applications/Dropbox.app

  QuickLook Previews:
    EtreCheckQuickLook - ~/Downloads/EtreCheckPro 3.app
      com.etresoft.etrecheck4 *.etrecheck

  QuickLook Previews (legacy):
    QuickLook - /Applications/Affinity Photo.app
      com.seriflabs.affinitypublisher.document *.afpub
      com.seriflabs.affinity *.fh10
      com.seriflabs.affinityphoto.document *.afphoto
      com.seriflabs.affinitydesigner.document *.afdesign
    EtreCheckProQL - ~/Downloads/EtreCheckPro.app
      com.etresoft.etrecheck4 *.etrecheck
    SketchUpQL - /Applications/SketchUp 2017/SketchUp.app
      com.sketchup.skm *.skm
      com.sketchup.layout
      com.sketchup.style *.style
      com.sketchup.skp *.skp
    DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator
      com.adobe.illustrator.ai-image *.ai
      public.text
      org.oasis-open.opendocument.spreadsheet *.ods
      org.oasis-open.opendocument.presentation *.odp
      com.adobe.encapsulated-postscript *.eps

Internet Plug-ins:
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-24)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-24)

Backup:
  Time Machine information is limited without Full Disk Access
  Destinations: 
    T*********T [Local] (Last used)
  One local snapshot
  Oldest local snapshot: 2024-07-18 08:54:25
  Last local snapshot: 2024-07-18 08:54:25

Performance:
  System Load: 1.97 (1 min ago) 2.45 (5 min ago) 2.42 (15 min ago)
  Nominal I/O usage: 0.04 MB/s
  File system: 25.85 seconds
  Write speed: 1253 MB/s
  Read speed: 967 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 4 %
  User: 7 %
  Idle: 89 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  com.apple.WebKit.WebContent (22) 25.78 % (Apple)
  WindowServer 17.36 % (Apple)
  EtreCheckPro 11.82 % (Etresoft, Inc.)
  mdworker_shared (2) 5.85 % (Apple)
  syncdefaultsd 3.90 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 661 MB (Etresoft, Inc.)
  com.apple.WebKit.WebContent (22) 621 MB (Apple)
  MTLCompilerService (55) 499 MB (Apple)
  kernel_task 441 MB (Apple)
  Mail 185 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Mail 2 MB / 240 KB (Apple)
  mDNSResponder 2 MB / 992 KB (Apple)
  com.apple.WebKit.Networking 182 KB / 1 MB (Apple)
  Dropbox 223 KB / 285 KB (Dropbox, Inc.)
  remoted 122 KB / 164 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  com.apple.WebKit.WebContent (22) 11 (Apple)
  WindowServer 4 (Apple)
  firefox 1 (Mozilla Corporation)
  RdrCEF Helper (Renderer) (6) 1 (Adobe Inc.)
  plugin-container (8) 0 (Mozilla Corporation)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 9 MB
  Used RAM: 6.42 GB
  Cached files: 1.57 GB

  Available RAM: 1.58 GB
  Swap Used: 1.25 GB

Software Installs (past 60 days):
  Install Date Name (Version)
  2024-05-23 Adobe Acrobat Reader (24.002.20759) (24.002.20759)
  2024-06-06 Numbers (14.0)
  2024-06-06 Pages (14.0)
  2024-07-01 Adobe Acrobat Reader (24.002.20857) (24.002.20857)
  2024-07-09 Adobe Acrobat Reader (24.002.20893) (24.002.20893)
  2024-07-10 XProtectPlistConfigData (5269)
  2024-07-10 XProtectPayloads (139)
  2024-07-17 Safari (17.5)
  2024-07-17 macOS 13.6.7 (13.6.7)

Diagnostics Information (past 60 days):
  2024-07-19 13:49:44 com.apple.WebKit.WebContent High CPU Use
    First occurrence: 2024-07-19 13:51:24
    Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t

  2024-07-19 08:29:26 SophosUpdater.app High CPU Use (4 times)
    First occurrence: 2024-07-16 19:16:21
    Executable: /Library/Sophos Anti-Virus/SophosUpdater.app

  2024-07-18 14:15:23 WindowServer High CPU Use
    First occurrence: 2024-07-18 14:18:16
    Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

  2024-07-17 23:40:27 intelligenceplatformd High CPU Use (3 times)
    First occurrence: 2024-07-16 18:39:01
    Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd

  2024-07-17 08:42:54 AdobeResourceSynchronizer Crash
    Executable: /Applications/Adobe Acrobat Reader.app

  2024-07-17 08:19:24 accountsd Crash
    Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

  2024-07-17 06:31:56 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2024-07-17-062426.ips Crash (12 times)
    First occurrence: 2024-07-17 06:24:26

  2024-07-16 06:51:26 Kernel Panic (2 times)
    Details:
      panic(cpu 0 caller 0xfffffff020865f60): macOS panic detected
      Panicked task 0xffffffdf00af1ff0: 0 pages, 209 threads: pid 0: kernel_
      task


  2024-07-15 23:01:58 Dictionary.app High CPU Use
    First occurrence: 2024-07-15 23:05:07
    Executable: /System/Applications/Dictionary.app

  2024-07-15 10:42:06 GraphicConverter 11 3.app High CPU Use
    First occurrence: 2024-07-15 10:45:24
    Executable: /Applications/GraphicConverter 11 3.app

  2024-07-15 07:47:20 photoanalysisd High CPU Use
    First occurrence: 2024-07-15 07:50:10
    Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd


End of report