EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-04-14 12:53:17 Download EtreCheckPro from https://etrecheck.com Runtime: 2:04 Performance: Excellent Problem: Other problem Description: Periodically my log-in password is not recognized by the computer, whi ch requires re-installing the Mac OS and all my files from a Time Mach ine backup. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Hardware Information: MacBook Pro (16-inch, 2021) MacBook Pro Model: MacBookPro18,1 Apple M1 Pro (m1) CPU: 10-core 32 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 11 Video Information: Apple M1 Pro Color LCD 3456 x 2234 Drives: disk0 - APPLE SSD AP2048R 2.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (Shared - 8 MB used) disk1s2 - xART (APFS) (Shared - 6 MB used) disk1s3 - Hardware (APFS) (Shared - 2 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (Shared - 15.19 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.19 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 376 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 799 MB used) disk3s4 - Update (APFS) (Shared - 2 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (Shared - 332.61 GB used) disk3s6 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (Shared - 855 MB used) disk2s2 - Update (APFS) (Shared - 29 KB used) disk6 - Samsung PSSD T7 1.00 TB (Solid State - TRIM: No) External USB 10 Gbit/s+ USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 [APFS Container] 1000.00 GB disk7 [APFS Virtual drive] 1000.00 GB (Shared by 1 volumes) disk7s1 - P*******7 (APFS) (Shared - 417.31 GB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] 524 MB (Shared - 8 MB used, 503 MB free) APFS Mount point: /System/Volumes/iSCPreboot disk1s2 - xART 524 MB (Shared - 6 MB used, 503 MB free) APFS Mount point: /System/Volumes/xarts disk1s3 - Hardware 524 MB (Shared - 2 MB used, 503 MB free) APFS Mount point: /System/Volumes/Hardware disk3s1s1 - Macintosh HD [APFS Snapshot] 2.00 TB (Shared - 15.19 GB used, 1.66 TB available, 1.65 TB free) APFS Mount point: / Read-only: Yes disk3s2 - Preboot [APFS Preboot] 2.00 TB (Shared - 376 MB used, 1.65 TB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - Update 2.00 TB (Shared - 2 MB used, 1.65 TB free) APFS Mount point: /System/Volumes/Update disk3s5 - Data [APFS Virtual drive] 2.00 TB (Shared - 332.61 GB used, 1.66 TB available, 1.65 TB free) APFS Mount point: /System/Volumes/Data Encrypted disk3s6 - VM [APFS VM] 2.00 TB (Shared - 20 KB used, 1.65 TB free) APFS Mount point: /System/Volumes/VM disk7s1 - P*******7 1000.00 GB (Shared - 417.31 GB used, 582.48 GB free) APFS Mount point: /Volumes/P*******7 Network: Interface en4: Ethernet Adapter (en4) Interface en5: Ethernet Adapter (en5) Interface en6: Ethernet Adapter (en6) Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.3.1 (21E258) Time since boot: About a day Notifications: Bitdefender VPN.app 10 notifications AntivirusforMac.app 4 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Bitdefender, and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.wondershare.AnjoyTunesHelper.plist Executable: ~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/LogMeIn32.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/npMotive.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/LogMeInSafari32.plugin Plugin: /Library/Internet Plug-Ins/LogMeInSafari64.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/iPhotoPhotocast.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: /Library/Audio/Plug-Ins/HAL/ZoomAudioDevice.driver Apps: 7 Old Applications: 19 x86-only apps System Extensions: [Running] Bitdefender.SPSE - version 1.5.3 (Bitdefender SRL - 2022-02-03) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.5.3 (Bitdefender SRL - 2022-03-09) [Running] com.bitdefender.vpn.neprovider - version 4.1.1 (Bitdefender SRL - 2022-03-18) Application: /Applications/Bitdefender/Bitdefender VPN.app - version 4.1.1 (Bitdefender SRL - 2022-03-09) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 178 Apple tasks [Running] 159 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 162 Apple tasks [Running] 175 Apple tasks [Other] 2 Apple tasks Launch Daemons: [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2022-02-03) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2022-03-23) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-04-13) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-02-07) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) Launch Agents: [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2022-03-25) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-02-07) User Launch Agents: [Other] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2014-01-17) [Other] com.adobe.ARM.***.plist (? 0 - installed 2013-06-07) [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) [Other] com.adobe.GC.Invoker-1.0.plist (? 0 - installed 2018-01-24) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-13) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-13) [Running] com.samsung.portablessdplus.mon.plist (Samsung Electronics - installed 2021-02-08) [Other] com.wondershare.AnjoyTunesHelper.plist (? 0 - installed 2017-12-22) User Login Items: [Running] Bitdefender VPN (Bitdefender SRL - installed 2022-03-09) Application /Applications/Bitdefender/Bitdefender VPN.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2022-03-09) Modern Login Item /Applications/Bitdefender/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2020-12-16) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Running] Garmin Express Service (Garmin International - installed 2022-04-13) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2022-04-13) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2022-04-13) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Running] Calendar (Apple - installed 2022-03-26) Application /System/Applications/Calendar.app [Running] Mail (Apple - installed 2022-03-26) Application /System/Applications/Mail.app [Running] Stickies (Apple - installed 2022-03-26) Application /System/Applications/Stickies.app Internet Plug-ins: Flip4Mac WMV Plugin: (? - installed 2022-04-12) AdobeAAMDetect: (? - installed 2022-04-12) LogMeIn32: (? - installed 2022-04-12) AdobePDFViewerNPAPI: (? - installed 2022-04-12) AdobePDFViewer: (? - installed 2022-04-12) npMotive: (? - installed 2022-04-12) SharePointBrowserPlugin: (? - installed 2022-04-12) LogMeInSafari32: (? - installed 2022-04-12) LogMeInSafari64: (? - installed 2022-04-12) Silverlight: (? - installed 2022-04-12) iPhotoPhotocast: (? - installed 2022-04-12) Audio Plug-ins: ZoomAudioDevice: (? - installed 2022-04-13) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: P*******7 [Local] (Last used) Total size: 999.79 GB Total number of backups: 42 Oldest backup: 2022-03-10 12:13:50 Last backup: 2022-04-14 12:36:01 19 local snapshots Oldest local snapshot: 2022-04-13 12:59:14 Last local snapshot: 2022-04-14 12:34:52 Performance: System Load: 1.76 (1 min ago) 1.58 (5 min ago) 1.74 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 13.72 seconds Write speed: 5737 MB/s Read speed: 4511 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 21.74 % (Etresoft, Inc.) WindowServer 15.34 % (Apple) kernel_task 3.67 % (Apple) launchd 2.44 % (Apple) RTProtectionDaemon 0.96 % (Malwarebytes Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) mds_stores 2.63 GB (Apple) BDLDaemon 2.36 GB (Bitdefender SRL) com.apple.WebKit.WebContent (8) 1.39 GB (Apple) QuickLookSatellite (2) 839 MB (Apple) EtreCheckPro 804 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 11 MB / 7 MB (Apple) apsd 323 KB / 113 KB (Apple) com.apple.WebKit.Networking 109 KB / 12 KB (Apple) rapportd 47 KB / 20 KB (Apple) Mail 48 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 13 (Apple) RTProtectionDaemon 1 (Malwarebytes Corporation) syncdefaultsd 1 (Apple) BDLDaemon 1 (Bitdefender SRL) cloudd (2) 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 109 MB Used RAM: 28.42 GB Cached files: 3.47 GB Available RAM: 3.58 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-04-13 RosettaUpdateAuto (1.0.0.0.1.1648283804) 2022-04-13 macOS 12.3.1 (12.3.1) 2022-04-13 Garmin Express (0) 2022-04-13 Malwarebytes for Mac (1.0) 2022-04-13 Numbers (12.0) 2022-04-13 Keynote (12.0) 2022-04-13 iMovie (10.3.2) 2022-04-13 Pages (12.0) Clean up: ~/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility Executable not found ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2022-04-14 16:36:20 biomesyncd Crash (8 times) Executable: /usr/libexec/biomesyncd Details: libc++abi.dylib: terminating with uncaught exception of type orc::Time zoneError: Can't open /usr/share/zoneinfo/UTC: No such file or directo ry (2) libsystem_c.dylib: abort() called 2022-04-13 17:16:16 FrontendAgent.app Crash Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app 2022-04-13 15:34:09 mbsystemadministration Crash Executable: /System/Library/CoreServices/Setup Assistant.app Details: CoreFoundation: *** Terminating app due to uncaught exception 'NSInval idArgumentException', reason: '*** -[__NSPlaceholderDictionary initWit hObjects:forKeys:count:]: attempt to insert nil object from objects[0] ' libc++abi.dylib: terminating with uncaught exception of type NSExcepti on libsystem_c.dylib: abort() called 2022-04-13 14:34:37 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2022-04-13 14:15:29 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2022-04-13 14:08:54 AntivirusforMac.app High CPU Use (3 times) Executable: /Library/Bitdefender/*/AntivirusforMac.app 2022-04-13 12:27:55 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2022-04-08 16:56:18 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report