EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-27 07:33:34 Download EtreCheck from https://etrecheck.com Runtime: 2:55 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: After a bit of use, my computer gradually freezes and beachballs. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 1 1.8 GHz Intel Core i5 (i5-5350U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  ok BANK 1/DIMM0 - 4 GB DDR3 1600  ok Battery: Health = Normal - Cycle count = 293 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 123.82 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 123.82 GB used - 125.21 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used - 125.21 GB free) APFS Mount point: /private/var/vm Network: Interface en4: iPhone Interface en3: iPad Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G87) Time since boot: Less than an hour Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: CleanMyMac and MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.jamfsoftware.task.1.plist Executable: /usr/local/jamf/bin/jamf policy -randomDelaySeconds 300 Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.tunnelbear.mac.tbeara.plist Executable: ~/Library/Application Support/TunnelBear/com.tunnelbear.mac.tbeara Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.bearisdriving.BGM.XPCHelper.plist Executable: /usr/local/libexec/BGMXPCHelper.xpc/Contents/MacOS/BGMXPCHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist Executable: /bin/sh ~/Library/BlueStacks/UninstallWatcher Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.jamfsoftware.jamf.agent.plist Executable: /usr/local/jamf/bin/jamfAgent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.jamfsoftware.jamf.daemon.plist Executable: /usr/local/jamf/bin/jamf launchDaemon -monitorUsage Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK 32-bit Applications: 4 32-bit apps Kernel Extensions: /Applications/BlueStacks.app VBoxDrv.kext (5.2.20) /Applications/Voxal.app VoxalVirtualAudioDevice.kext (1.0.2 - SDK 10.6) /Applications/Wondershare Filmora9.app SystemAudioRecorder.kext (1.1.0 - SDK 10.6) /Library/Application Support/VirtualBox VBoxDrv.kext (6.0.4) VBoxNetAdp.kext (6.0.4) VBoxNetFlt.kext (6.0.4) VBoxUSB.kext (6.0.4) /Library/Extensions Soundflower.kext (2.0b2 - SDK 10.10) /System/Library/Extensions Fantom.kext (1.1.1) Startup Items: Fantom Path: /Library/StartupItems/Fantom System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 191 Apple tasks [Running] 94 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 189 Apple tasks [Running] 112 Apple tasks Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Running] com.jamfsoftware.jamf.agent.plist (? 897e7d0b - installed 2019-08-13) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-08-13) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-08-15) [Not Loaded] com.oracle.java.Java-Updater.plist (? 2bb15535 - installed 2019-07-04) [Running] com.trusourcelabs.NoMAD.plist (Joel Rennich - installed 2018-04-10) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-08-16) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-07-30) [Loaded] com.bearisdriving.BGM.XPCHelper.plist (? dfd10116 - installed 2019-08-04) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-10) [Running] com.jamf.management.daemon.plist (JAMF Software - installed 2019-07-18) [Running] com.jamfsoftware.jamf.daemon.plist (? e3277b86 - installed 2019-08-13) [Not Loaded] com.jamfsoftware.startupItem.plist (? 44b5eabd - installed 2019-08-13) [Loaded] com.jamfsoftware.task.1.plist (? dcee0d9c - installed 2019-08-13) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-07-24) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-08-23) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-08-13) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-08-15) [Loaded] com.ni.Fantom.plist (Apple - installed 2019-07-17) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Running] com.syniumsoftware.CleanAppDaemon.plist (Synium Software GmbH - installed 2017-07-12) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-04-09) [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2019-08-13) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2019-03-02) User Launch Agents: [Loaded] com.BlueStacks.AppPlayer.UninstallWatcher.plist (? 0 - installed 2019-08-16) [Loaded] com.BlueStacks.AppPlayer.Updater.plist (BlueStack Systems, Inc. - installed 2019-08-16) [Running] com.tunnelbear.mac.tbeara.plist (? 0 - installed 2019-04-21) [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2019-08-26) User Login Items: Microsoft Edge Canary.app (Microsoft Corporation - installed 2019-08-23) (Application - /Applications/Microsoft Edge Canary.app) Internet Plug-ins: Silverlight: 5.1.41212.0 (? - installed 2019-05-30) FlashPlayer-10.6: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) Flash Player: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) Unity Web Player: UnityPlayer version 5.3.8f2 (? - installed 2017-05-19) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-07-21) PepperFlashPlayer: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-15) Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2019-07-26) Background Music Device: 0.2.0 (? - installed 2018-10-16) BridgeAudioSP: 5.52 (Apple - installed 2019-07-26) iSightAudio: 7.7.3 (Apple - installed 2019-07-26) AppleAVBAudio: 760.6 (Apple - installed 2019-07-26) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-07-26) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-25) 3rd Party Preference Panes: Flash Player (installed 2019-07-30) Java (installed 2019-07-21) Time Machine: Time Machine information not available without Full Drive Access. 7 local snapshots Oldest local snapshot: 2019-08-25 08:53:23 Last local snapshot: 2019-08-26 20:13:12 Performance: System Load: 35.52 (1 min ago) 22.91 (5 min ago) 9.86 (15 min ago) Nominal I/O speed: 14.48 MB/s File system: 50.43 seconds Write speed: 1040 MB/s Read speed: 1428 MB/s CPU Usage Snapshot: Type Overall System 8 % User 38 % Idle 55 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 171.88 % (?) EtreCheck 4.11 % (App Store) Google Chrome 1.75 % (Google, Inc.) Google Chrome Helper (GPU) 1.23 % (Google, Inc.) Microsoft Edge Helper (GPU) 0.93 % (Microsoft Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 482 MB (App Store) Google Chrome 254 MB (Google, Inc.) Microsoft Edge Canary 228 MB (Microsoft Corporation) App Store 159 MB (Apple) Finder 71 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 70 KB / 35 KB (?) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.05 GB Used RAM: 4.58 GB Cached files: 2.38 GB Available RAM: 3.42 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-08-04 Background Music 0.2.0 2019-08-06 Movavi Video Editor 15 2019-08-13 GeoGebra Classic 6 (6.0.544) 2019-08-13 Hotspot Shield (2.7.0) 2019-08-14 Microsoft Outlook 2019-08-14 Adobe Flash Player 2019-08-15 Microsoft AutoUpdate 2019-08-15 Adobe Pepper Flash Player 2019-08-16 MRTConfigData (1.48) 2019-08-20 Gatekeeper Configuration Data (178) 2019-08-27 EtreCheck (5.3.3) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report