EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-07 17:54:12 Download EtreCheck from https://etrecheck.com Runtime: 2:21 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Sandisk causes shut down. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,2 3.1 GHz Dual-Core Intel Core i5 (i5-7267U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 297 Video Information: Intel Iris Plus Graphics 650 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 171.74 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.21 GB used) disk2 - SanDisk Extreme SSD 1.00 TB (Solid State - TRIM: No) External USB 10 Gbit/s+ USB disk2s1 - p******1 1.00 TB (589.98 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.69 GB (Shared - 171.74 GB used, 79.69 GB available, 63.76 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.69 GB (Shared - 3.22 GB used, 63.76 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.69 GB (Shared - 11.21 GB used, 79.69 GB available, 63.76 GB free) APFS Mount point: / Encrypted Read-only: Yes disk2s1 - p******1 1.00 TB (589.98 GB used, 410.21 GB free) Mount point: /Volumes/p******1 Network: Interface en9: Bose SoundTouchâ ¢ System Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About a day Notifications: DriveDx.app one notification EtreCheck.app 5 notifications Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the whitelist - probably OK Apps: 3 32-bit Applications: 14 32-bit apps Kernel Extensions: /Library/Extensions SATSMARTDriver.kext (0.8.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 156 Apple tasks [Running] 142 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 163 Apple tasks [Running] 139 Apple tasks Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-08-24) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-05-01) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-05-01) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-31) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) Launch Daemons: [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-08-24) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-05-01) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-06) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-31) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-06-23) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-06-14) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-06-14) User Launch Agents: [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2019-10-14) [Other] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-08-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-05-01) User Login Items: [Running] OneDrive (Microsoft Corporation - installed 2020-05-31) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-03-17) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WeatherWidgetFreeHelper (App Store - installed 2018-06-16) Modern Login Item /Applications/Weather Widget free.app/Contents/Library/LoginItems/WeatherWidgetFreeHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-31) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2020-06-06) Modern Login Item ~/Downloads/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2018-08-24) Time Machine: Auto backup: No Volumes being backed up: Macintosh HD: Disk size: 250.69 GB - Disk used: 186.92 GB Destinations: h**e [Network] (Last used) Total size: 930.21 GB Total number of backups: 20 Oldest backup: 2019-10-14 08:18:03 Last backup: 2020-05-03 16:48:32 Performance: System Load: 1.60 (1 min ago) 1.37 (5 min ago) 1.38 (15 min ago) Nominal I/O speed: 0.55 MB/s File system: 34.72 seconds Write speed: 788 MB/s Read speed: 2374 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 6 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 21.96 % (?) EtreCheck 15.37 % (App Store) Creative Cloud 2.03 % (Adobe Systems, Inc.) sharingd 0.09 % (Apple) Dock 0.09 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 553 MB (App Store) Finder 286 MB (Apple) Safari 156 MB (Apple) Microsoft Word 123 MB (Microsoft Corporation) Microsoft Excel 101 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 9 MB / 3 MB (?) Mail 477 KB / 73 KB (Apple) OneDrive 11 KB / 3 KB (Microsoft Corporation) zoom.us 8 KB / 1 KB (Zoom Video Communications, Inc.) rapportd 3 KB / 1 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 489 MB Used RAM: 5.76 GB Cached files: 1.77 GB Available RAM: 2.24 GB Swap Used: 938 MB Software Installs (past 30 days): Install Date Name (Version) 2020-05-10 OneDrive (20.052.0311) 2020-05-12 Microsoft OneNote (16.37.20051002) 2020-05-12 Microsoft Outlook (16.37.20051002) 2020-05-13 Prism Video File Converter (6.34) 2020-05-17 Microsoft PowerPoint (16.37.20051002) 2020-05-18 Google Earth (1.3.14.131) 2020-05-20 Microsoft Excel (16.37.20051002) 2020-05-23 Zoom (5.0.24978.0517) 2020-05-24 Mahjong Solitaire Epic (2.4.5) 2020-05-24 Microsoft Word (16.37.20051002) 2020-05-28 ifolor Designer (3.8.1) 2020-05-30 XProtectPlistConfigData (2122) 2020-05-31 WhatsApp (2.2021.4) 2020-06-01 macOS Catalina 10.15.5 Update 2020-06-02 MRTConfigData (1.61) 2020-06-02 Gatekeeper Compatibility Data (1.0) 2020-06-03 Twitter (8.21) 2020-06-06 SAT SMART Driver for DriveDx (0.8) 2020-06-06 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): 2020-06-07 11:03:45 adobe_lichelper.app Crash (3 times) Executable: /Applications/Utilities/Adobe Application Manager/P7/adobe_lichelper.app Details: dyld2 mode 2020-06-05 09:47:45 Kernel Panic (18 times) 2020-06-05 09:25:01 photolibraryd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd Details: dyld3 mode PLPhotoLibrary transaction: inserts: [Album: 1] updates: [Folder: 1] 2020-06-05 07:59:58 VTEncoderXPCService High CPU Use Executable: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEncoderXPCService.xpc/Contents/MacOS/VTEncoderXPCService 2020-06-04 07:58:52 Google Earth Pro.app High CPU Use Executable: /Applications/Google Earth Pro.app 2020-06-03 22:02:50 com.apple.photos.ImageConversionService High CPU Use Executable: /System/Library/PrivateFrameworks/MediaConversionService.framework/Versions/A/XPCServices/com.apple.photos.ImageConversionService.xpc/Contents/MacOS/com.apple.photos.ImageConversionService 2020-06-03 21:35:49 photoanalysisd High CPU Use (4 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd Details: dyld3 mode file analysis of asset=2F08CA29-BCC2-4A68-AEE5-C2017064AB4F/L0/001 med iaType=1/0 resourceType=107 resourceUTI=public.jpeg filename= 2020-06-03 07:55:53 Photos.app Hang Executable: /System/Applications/Photos.app End of report