EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-08 07:55:23 Download EtreCheckPro from https://etrecheck.com Runtime: 15:07 Performance: Poor Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. High battery cycle count - Your battery may be losing capacity. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 1088 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - U******** - Data (APFS) [APFS Virtual drive] (Shared - 29.13 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Untitled (APFS) (Shared - 11.24 GB used) disk2 - Generic STORAGE DEVICE 31.95 GB External USB 480 Mbit/s USB disk2s1 - H*********K (MS-DOS FAT32) 31.95 GB (22.07 GB used) Mounted Volumes: disk1s1 - U******** - Data [APFS Virtual drive] 121.12 GB (Shared - 29.13 GB used, 79.80 GB available, 78.99 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 78.99 GB free) APFS Mount point: /private/var/vm disk1s5 - Untitled 121.12 GB (Shared - 11.24 GB used, 79.80 GB available, 78.99 GB free) APFS Mount point: / Read-only: Yes disk2s1 - H*********K 31.95 GB (22.07 GB used, 9.86 GB free) MS-DOS FAT32 Mount point: /Volumes/H*********K Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.28 GB available System Software: macOS Catalina 10.15.7 (19H1217) Time since boot: Less than an hour Notifications: EtreCheckPro.app 2 notifications Firefox.app one notification DriveDx.app one notification Microsoft Outlook.app one notification BitTorrent Web.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 179 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 185 Apple tasks [Running] 117 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-07-05) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-05) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-07-05) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-28) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-05) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-05) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-03) Modern Login Item ~/Documents/Backup 3-7-21/Apps/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2021-06-17) Modern Login Item ~/Downloads/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app [Not Loaded] LPLaunchAtLoginHelperApp (App Store - installed 2021-07-03) Modern Login Item /Volumes/H*********K/B***********1/A**s/LastPass.app/Contents/Library/LoginItems/LPLaunchAtLoginHelperApp.app Internet Plug-ins: AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-05-28) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-28) Safari Extensions: LastPass (Marvasol, Inc DBA LastPass - installed 2021-06-25) Backup: Time Machine Not Configured! Performance: System Load: 5.73 (1 min ago) 13.31 (5 min ago) 17.46 (15 min ago) Nominal I/O speed: 1.92 MB/s File system: 120.61 seconds (timed out) Write speed: 584 MB/s Read speed: 917 MB/s CPU Usage Snapshot: Type Overall System: 40 % User: 44 % Idle: 16 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler 71.24 % (Apple) DesktopServicesHelper 57.96 % (Apple) EtreCheckPro 31.86 % (Etresoft, Inc.) trustd (4) 28.48 % (Apple) kernel_task 24.95 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) system_profiler 632 MB (Apple) EtreCheckPro 522 MB (Etresoft, Inc.) plugin-container (3) 415 MB (Mozilla Corporation) firefox 370 MB (Mozilla Corporation) mds_stores 155 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 51 KB / 40 KB (Apple) apsd 7 KB / 18 KB (Apple) firefox 7 KB / 3 KB (Mozilla Corporation) rapportd 3 KB / 853 B (Apple) netbiosd 714 B / 490 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) DesktopServicesHelper 28 (Apple) system_profiler 20 (Apple) trustd (4) 14 (Apple) mdworker (3) 5 (Apple) WindowServer 4 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.08 GB Used RAM: 4.22 GB Cached files: 2.70 GB Available RAM: 3.78 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-07-05 Adobe Acrobat Reader DC (Continuous) (21.005.20048) 2021-07-05 Malwarebytes for Mac (1.0) 2021-07-05 Microsoft Office 2016 for Mac (16.48.21041102) 2021-07-05 XProtectPlistConfigData (2149) 2021-07-05 Gatekeeper Configuration Data (181) 2021-07-05 Microsoft Office (16.48.21041102) 2021-07-05 Microsoft Office 2019 Volume License Serializer (16.17.18080304) 2021-07-05 Microsoft AutoUpdate (4.36.21061301) 2021-07-05 Safari (14.1.1) 2021-07-05 macOS Catalina Security Update 2021-002 (10.15.7) 2021-07-05 macOS Catalina Security Update 2021-003 (10.15.7) 2021-07-05 MRTConfigData (1.81) 2021-07-07 AJA System Test Lite (12.4.3) 2021-07-08 Microsoft Excel (16.50.21061301) 2021-07-08 Microsoft Outlook (16.50.21061301) 2021-07-08 Microsoft PowerPoint (16.50.21061301) Diagnostics Information (past 7-30 days): 2021-07-08 07:32:59 Activity Monitor.app - High CPU Use (5 times) Executable: /System/Applications/Utilities/Activity Monitor.app 2021-07-08 07:23:17 DesktopServicesHelper - High CPU Use Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper 2021-07-08 06:12:25 com.microsoft.autoupdate.helper - High CPU Use Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper 2021-07-07 20:56:29 SMARTReporter.app - Crash Executable: /private/var/folders/*/SMARTReporter.app 2021-07-07 18:12:17 EtreCheckPro.app - High CPU Use Executable: ~/Downloads/EtreCheckPro.app 2021-07-07 17:49:14 Microsoft Outlook.app - High CPU Use (2 times) Executable: /Applications/Microsoft Outlook.app 2021-07-07 12:43:21 RTProtectionDaemon.app - High CPU Use (4 times) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2021-07-05 14:25:04 Tor Browser.app - Hang Executable: /Applications/Tor Browser.app End of report