EtreCheckPro version: 6.7.2 (67019)
Report generated: 2022-11-01 20:07:02
Download EtreCheckPro from https://etrecheck.com
Runtime: 5:15
Performance: Below Average

Problem: Other problem
Description: 
Delivering a presentation via a  thunderbolt - HDMI adapter to a TV th
e mirroring works for a few seconds then fails,.  The TV screen goes w
hite/grey (not black)   I have change the adapter, the HDMI lead and u
pgraded the IOS.  The set up has worked fine for a number of years.  U
 have also changed resolution many times.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Battery failure - Your battery is reporting that it needs to be serviced.
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Obsolete hardware - This computer may be considered obsolete.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  SSD too slow - SSD is showing poor performance.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
  System modifications - There are a large number of system modifications running in the background.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Limited permissions - More information may be available with Full Disk Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Air (13-inch, 2013-2014)
    Status: Obsolete
  MacBook Air Model: MacBookAir6,2
  1.7 GHz Dual-Core Intel Core i7 (i7-4650U) CPU: 2-core
  8 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
  Battery: Health = Service Battery - Cycle count = 458

Video Information:
  Intel HD Graphics 5000 - VRAM: 1536 MB
    Color LCD 1440 x 900

Drives:
  disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (156.50 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (750 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (623 MB used)
        disk1s4 - VM (APFS) [APFS VM] (2.15 GB used)
        disk1s5 (APFS) [APFS Container] (15.33 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.33 GB used)
        disk1s6 - Update (APFS) (5 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Encrypted
    Used: 156.50 GB
    Shared values
      Size: 250.79 GB
      Free: 75.30 GB
      Available: 79.69 GB

  disk1s2 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Used: 750 MB
    Shared values
      Size: 250.79 GB
      Free: 75.30 GB

  disk1s4 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Used: 2.15 GB
    Shared values
      Size: 250.79 GB
      Free: 75.30 GB

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Read-only: Yes
    Used: 15.33 GB
    Shared values
      Size: 250.79 GB
      Free: 75.30 GB
      Available: 79.69 GB

  disk1s6 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Used: 5 MB
    Shared values
      Size: 250.79 GB
      Free: 75.30 GB

Network:
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 111.19 GB available

System Software:
  macOS Big Sur 11.7.1 (20G918) 
  Time since boot: About a day

Notifications:
  Safari.app
    13 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Symantec

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
    Executable: /Library/Application Support/Citrix Receiver/ctxusbd
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
    Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist
    Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
    Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
    Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist
    Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd
    Details: Exact match found in the legitimate list - probably OK

  Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver
  Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver

  Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin
  Plugin: /Library/Internet Plug-Ins/NP_2020Player_WEB.plugin
  Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin

  Apps: 7

Old Applications:
  26 x86-only apps

System Extensions:
  [Running] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2022-10-17)
    Application: /Applications/Norton Security.app - version 9.1.0 (NortonLifeLock, Inc. - 2022-10-17)
    Description: [placeholder]Symantec Endpoint Security system extension[placeholder]

Kernel Extensions:
  /Library/Application Support/Citrix Receiver
    [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (12.3.0 - SDK 10.9)

  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7)
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)
    [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)

System Launch Daemons:
  [Not Loaded]  38 Apple tasks
  [Loaded]  176 Apple tasks
  [Running]  151 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  19 Apple tasks
  [Loaded]  169 Apple tasks
  [Running]  148 Apple tasks

Launch Daemons:
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  [Loaded] com.citrix.ctxusbd.plist (Not signed - installed 2017-11-20)
  [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-11-20)
  [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-10-24)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-10-24)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-10-12)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-29)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-10-20)
  [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2022-10-05)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed )
  [Loaded] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Running] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Loaded] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2021-12-07)
  [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2022-10-05)
  [Loaded] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2022-10-17)
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-02-26)
  [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-02-14)
  [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2016-03-28)
  [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-09-06)

Launch Agents:
  [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2022-10-30)
  [Running] com.brother.LOGINserver.plist (Not signed - installed 2018-09-14)
  [Loaded] com.citrix.AuthManager_Mac.plist (Not signed - installed 2016-09-15)
  [Other] com.citrix.ReceiverHelper.plist (Not signed - installed 2016-09-15)
  [Other] com.citrix.ServiceRecords.plist (Not signed - installed 2016-09-15)
  [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27)
  [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27)
  [Other] com.mcafee.McAfeeSafariHost.plist (Not signed - installed 2018-11-20)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-10-24)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-10-12)
  [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2022-10-05)
  [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2022-10-05)
  [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-02-14)
  [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-02-14)

User Launch Agents:
  [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2021-06-21)
  [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2021-02-05)
  [Loaded] com.cisco.videoguard7.plist (Cisco Video Technologies Israel Ltd - installed 2020-01-01)
  [Loaded] com.cisco.videoguard7.uninstall.plist (Not signed - installed 2020-01-01)
  [Other] com.cisco.videoguardmonitor.plist (Cisco Video Technologies Israel Ltd - installed 2020-01-01)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-06-18)

User Login Items:
  [Not Loaded] LoginHelper (App Store - installed 2015-11-14)
    Modern Login Item
    /Applications/App for Facebook.app/Contents/Library/LoginItems/LoginHelper.app

  [Not Loaded] Display Menu Helper (App Store - installed 2022-10-30)
    Modern Login Item
    /Applications/Display Menu.app/Contents/Library/LoginItems/Display Menu Helper.app

  [Running] Dropbox (Dropbox, Inc. - installed 2022-10-13)
    Application
    /Applications/Dropbox.app

  [Not Loaded] Garmin Express Service (Garmin International - installed 2019-05-24)
    Modern Login Item
    /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

  [Running] Google Chrome (Google LLC - installed 2022-10-14)
    Application
    /Applications/Google Chrome.app

  [Loaded] JumpshareLauncher (Jumpshare, Inc. - installed 2020-08-20)
    Modern Login Item
    /Applications/Jumpshare.app/Contents/Library/LoginItems/JumpshareLauncher.app

  [Not Loaded] MessengerHelper (App Store - installed 2022-10-25)
    Modern Login Item
    /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app

  [Not Loaded] MessengerLoginHelper (App Store - installed 2022-10-25)
    Modern Login Item
    /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-10-24)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-10-24)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] Slack Login Helper (App Store - installed 2022-10-10)
    Modern Login Item
    /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app

  [Not Loaded] Todoist Login Helper (App Store - installed 2022-09-29)
    Modern Login Item
    /Applications/Todoist.app/Contents/Library/LoginItems/Todoist Login Helper.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-10-26)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-10-29)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2020-10-29)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

Internet Plug-ins:
  CitrixICAClientPlugIn: 12.3.0 (? - installed 2016-11-06)
  NP_2020Player_WEB: 6.0.0.11 (? - installed 2013-10-22)
  GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31)

Audio Plug-ins:
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-08-04)
  MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13)

Safari Extensions:
  Coupert for Safari Extension (App Store - installed 2022-09-29)
  Norton Safe Web (App Store - installed 2022-05-23)
  OneLogin Extension (App Store - installed 2021-07-12)
  Todoist (App Store - installed 2022-09-29)

Backup:
  Time Machine information is limited without Full Disk Access
  Destinations: 
    T***************p [Network] (Last used)

Performance:
  System Load: 2.59 (1 min ago) 3.05 (5 min ago) 3.45 (15 min ago)
  Nominal I/O usage: 3.38 MB/s
  File system: 46.85 seconds
  Write speed: 249 MB/s
  Read speed: 432 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 5 %
  User: 25 %
  Idle: 70 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Jumpshare 53.68 % (Jumpshare, Inc.)
  WindowServer 30.46 % (Apple)
  com.symantec.mes.systemextension 19.96 % (NortonLifeLock, Inc.)
  kernel_task 3.70 % (Apple)
  EtreCheckPro 3.50 % (Etresoft, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 679 MB (Etresoft, Inc.)
  Microsoft PowerPoint 302 MB (Microsoft Corporation)
  Dropbox (3) 208 MB (Dropbox, Inc.)
  com.symantec.mes.systemextension 203 MB (NortonLifeLock, Inc.)
  com.apple.WebKit.WebContent (2) 178 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 7 MB / 631 KB (Apple)
  Mail 7 MB / 81 KB (Apple)
  Dropbox 508 KB / 457 KB (Dropbox, Inc.)
  webfilterproxyd 110 KB / 185 KB (Apple)
  netbiosd 161 KB / 45 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  Jumpshare 22 (Jumpshare, Inc.)
  WindowServer 12 (Apple)
  SubmitDiagInfo 8 (Apple)
  com.symantec.mes.systemextension 5 (NortonLifeLock, Inc.)
  analyticsd 1 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 18 MB
  Used RAM: 4.53 GB
  Cached files: 3.46 GB

  Available RAM: 3.47 GB
  Swap Used: 104 MB

Software Installs (past 60 days):
  Install Date Name (Version)
  2022-09-06 Zoom (5.11.6.9890)
  2022-09-29 Coupert for Safari (5.5.28)
  2022-09-29 Todoist (8.1.0)
  2022-10-06 Kindle (1.39.0)
  2022-10-10 Slack (4.28.184)
  2022-10-12 Microsoft AutoUpdate (4.52.22100900)
  2022-10-12 macOS 11.7 (11.7)
  2022-10-13 Microsoft Excel (16.66.22101101)
  2022-10-13 Microsoft OneNote (16.66.22101101)
  2022-10-13 Microsoft Outlook (16.66.22101101)
  2022-10-13 Microsoft PowerPoint (16.66.22101101)
  2022-10-13 Microsoft Word (16.66.22101101)
  2022-10-17 Norton For Mac.Universal (8.8.1.76.76)
  2022-10-17 NS4_SKU.NS4_SOS (8.8.1.79.79)
  2022-10-17 XProtectPlistConfigData (2163)
  2022-10-20 Microsoft Teams (1.00.527260)
  2022-10-24 Fotor Photo Editor (4.5.0)
  2022-10-25 Messenger (165.0)
  2022-10-26 WhatsApp (2.2240.7)
  2022-10-28 XProtectPayloads (83)
  2022-10-30 Safari (16.1)
  2022-10-30 macOS 11.7.1 (11.7.1)
  2022-10-30 Display Menu (2.2.4)
  2022-10-31 MRTConfigData (1.93)

Clean up:
  /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
    /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
    Executable not found
  /Library/LaunchAgents/com.mcafee.McAfeeSafariHost.plist
    /Library/Application Support/McAfee/MSS/Applications/McAfeeSafariHost.app/Contents/MacOS/McAfeeSafariHost
    Executable not found
  /Library/LaunchAgents/com.citrix.ServiceRecords.plist
    /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
    Executable not found

Diagnostics Information (past 7-30 days):
  2022-10-31 13:50:48 Jumpshare.app High CPU Use
    Executable: /Applications/Jumpshare.app

  2022-10-31 10:22:33 com.symantec.mes.systemextension High CPU Use (2 times)
    Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension

  2022-10-31 09:43:17 Kernel Panic
    Details:
      panic(cpu 2 caller 0xffffff80045fea25): userspace watchdog timeout: no
       successful checkins from com.apple.WindowServer in 120 seconds

  2022-10-30 15:40:27 Dropbox.app Crash
    Executable: /Applications/Dropbox.app
    Details:
      dyld: launch, loading dependent libraries

  2020-12-09 17:18:28 ~/Library/Logs/DiagnosticReports/McAfeeSafariHost_2020-12-09-171828_A***************r.crash Crash
   Kernel Panic
    Details:
      {"files_to_attach":["\/Library\/Logs\/DiagnosticReports\/Kernel-2022-1
      0-31-094317.panic"],"log_path":"\/Library\/Logs\/DiagnosticReports\/Ke
      rnel-2022-10-31-094317.panic","panic_string":"panic(cpu 2 caller 0xfff
      fff80045fea25): userspace watchdog timeout: no successful checkins fro
      m com.apple.WindowServer in 120 seconds\nservice: com.apple.logd, tota
      l successful checkins since wake (3490 seconds ago): 350, last success
      ful checkin: 0 seconds ago\nservice: com.apple.WindowServer, total suc
      cessful checkins since wake (3490 seconds ago): 338, last successful c
      heckin: 120 seconds ago\n\nBacktrace (CPU 2), Frame : Return Address\n
      0xffffffa08cc03670 : 0xffffff800128921d \n0xffffffa08cc036c0 : 0xfffff
      f80013d1bb3 \n0xffffffa08cc03700 : 0xffffff80013c21aa \n0xffffffa08cc0
      3750 : 0xffffff800122da2f \n0xffffffa08cc03770 : 0xffffff8001288a3d \n
      0xffffffa08cc03890 : 0xffffff8001288d33 \n0xffffffa08cc03900 : 0xfffff
      f8001a9bb94 \n0xffffffa08cc03970 : 0xffffff80045fea25 \n0xffffffa08cc0
      3980 : 0xffffff80045fe660 \n0xffffffa08cc039

  2022-10-31 11:21:33 com.apple.WebKit.WebContent High CPU Use (6 times)
    Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
    Details:
      Bundle controller class:
      BrowserBundleController

  2020-10-13 10:02:38 ~/Library/Logs/DiagnosticReports/McAfeeSafariHost_2020-10-13-100238_A***************r.crash Crash

End of report