EtreCheck version: 5.6.2 (5220) Report generated: 2020-11-03 22:08:32 Download EtreCheck from https://etrecheck.com Runtime: 2:43 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 2.9 GHz Dual-Core Intel Core i5 (i5-5287U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Service Battery - Cycle count = 885 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 153.09 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.25 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 153.09 GB used, 334.87 GB available, 332.82 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 500.07 GB (Shared - 529 MB used, 332.82 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 500.07 GB (Shared - 2.15 GB used, 332.82 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 500.07 GB (Shared - 11.25 GB used, 334.87 GB available, 332.82 GB free) APFS Mount point: / Read-only: Yes Network: Interface usbmodem11: Low Energy Dongle Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H2) Time since boot: About 3 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane 32-bit Applications: 73 32-bit apps System Extensions: [Running] SymantecEndpointSecurity - version 9.0.2 (Symantec - 2020-10-25) Application: /Applications/Norton Security.app - version 9.0.5 (Symantec - 2020-10-25) Kernel Extensions: /Library/Extensions LogMeInSoundDriver.kext (4.1.5851) SymXIPS.kext (9.0.1 - SDK 10.10) SymInternetSecurity.kext (9.0.6 - SDK 10.10) SymIPS.kext (9.0.5 - SDK 10.10) NortonForMac.kext (9.0.2 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 157 Apple tasks [Running] 140 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 172 Apple tasks [Running] 131 Apple tasks Launch Agents: [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-10-13) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-08-04) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-11-01) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-11-01) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-27) [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-04-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-11-01) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-10-31) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-10-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-14) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-08-05) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-06-22) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-08-05) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-05-28) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-11-01) User Launch Agents: [Other] com.google.keystone.agent.plist (? 0 - installed 2020-10-30) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-30) User Login Items: [Not Loaded] Dropbox Login Helper (? - installed 2016-03-16) Modern Login Item /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app [Not Loaded] Evernote Helper (? - installed 2015-10-04) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-10-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-10-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: iPhotoPhotocast: 7.0 (Apple - installed 2012-04-01) FlashPlayer-10.6: 32.0.0.445 (? - installed 2020-10-14) AdobePDFViewerNPAPI: 11.0.10 (? - installed 2014-12-03) AdobePDFViewer: 11.0.10 (? - installed 2014-12-03) Flash Player: 32.0.0.445 (? - installed 2020-10-14) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-04-05) SharePointBrowserPlugin: 14.6.2 (? - installed 2016-03-19) JavaAppletPlugin: Java 8 Update 91 build 14 (? - installed 2016-04-21) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-09-25) Java (? - installed 2016-04-21) Backup: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2020-11-02 23:21:15 Last local snapshot: 2020-11-03 21:43:29 Performance: System Load: 1.77 (1 min ago) 1.97 (5 min ago) 1.73 (15 min ago) Nominal I/O speed: 0.26 MB/s File system: 50.82 seconds Write speed: 1476 MB/s Read speed: 1405 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 7 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 31.73 % (?) EtreCheck 13.16 % (App Store) Safari 0.17 % (Apple) Dock 0.08 % (Apple) secd 0.06 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 522 MB (App Store) App Store 196 MB (Apple) Safari 166 MB (Apple) Finder 87 MB (Apple) AppleSpell 53 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 5 MB / 5 MB (?) com.apple.WebKit.Networking.xpc 5 MB / 426 KB (Apple) SystemUIServer 0 B / 4 KB (Apple) rapportd 857 B / 405 B (Apple) routined 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 454 MB Used RAM: 5.32 GB Cached files: 2.23 GB Available RAM: 2.68 GB Swap Used: 274 MB Software Installs (past 30 days): Install Date Name (Version) 2020-10-06 TwistedWave Lite (24.1) 2020-10-13 Microsoft AutoUpdate 2020-10-14 Adobe Flash Player 2020-10-23 macOS Catalina 10.15.7 Update 2020-10-25 Norton For Mac 2020-10-25 Norton Security SKU 2020-10-25 Norton For Mac.Universal 2020-10-25 NIS_SKU.NS_SOS 2020-10-30 XProtectPlistConfigData (2134) 2020-10-30 MRTConfigData (1.69.3) 2020-11-01 Malwarebytes for Mac 2020-11-02 Microsoft PowerPoint 2020-11-02 Microsoft Excel 2020-11-02 Microsoft OneNote 2020-11-02 Microsoft Outlook 2020-11-02 Microsoft Word 2020-11-03 HP Smart (5.5.6) 2020-11-03 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report