EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-15 11:59:00 Download EtreCheck from https://etrecheck.com Runtime: 6:30 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: MS Word and Excel are slow to launch 5/15/20 Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 171.73 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 171.73 GB used, 842.68 GB available, 821.98 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 20 KB used, 821.98 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Screen sharing: Enabled System Software: macOS Mojave 10.14.6 (18G4032) Time since boot: About 3 hours Configuration Files: File /etc/sudoers size: Found 1374 B but expected 1563 B Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Screen sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.MyCouponsmart.agent.plist Executable: /Applications/MyCouponsmart/MyCouponsmart Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MAIRUploader.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload Details: Executable file is not accessible without Full Drive Access Safari Extension: Webex Meetings Plugin: /Library/Internet Plug-Ins/Easy-WebPrint EX.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 10 32-bit Applications: 25 32-bit apps System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 168 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 175 Apple tasks [Running] 121 Apple tasks [Other] One Apple task Launch Agents: [Other] com.MyCouponsmart.agent.plist (? 343d6c43 - installed 2019-04-22) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-12-02) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-09) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-12-02) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-21) [Running] com.carbonite.launchd.carbonitealerts.plist (Carbonite - installed 2019-09-24) [Running] com.carbonite.launchd.carbonitestatus.plist (Carbonite - installed 2019-09-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-28) [Not Loaded] com.oracle.java.Java-Updater.plist (? 839f9488 - installed 2018-12-15) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-12-02) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18) [Running] com.carbonite.launchd.carbonitedaemon.plist (Carbonite - installed 2019-09-24) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-28) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-12-15) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2017-05-24) User Launch Agents: [Other] com.SecureMacUpdates.agent.plist (Apple - installed 2019-04-22) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-28) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-12-02) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (? 0 - installed 2020-04-29) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2020-04-29) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-04-22) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Easy-WebPrint EX: 1.1.0 (? - installed 2011-06-17) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2014-03-06) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-12-02) FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-13) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-14) Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12) Silverlight: 5.1.30514.0 (? - installed 2014-08-11) SharePointBrowserPlugin: 14.1.0 (? - installed 2014-03-06) AdobePDFViewer: 20.009.20063 (Adobe Systems, Inc. - installed 2020-05-14) EPPEX Plugin: 3.0.5.0 (? - installed 2009-07-29) JavaAppletPlugin: Java 8 Update 201 build 09 (? - installed 2019-04-10) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-22) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-05-15) AirPlay: 2.0 (Apple - installed 2020-05-15) AppleAVBAudio: 760.6 (Apple - installed 2019-08-07) BridgeAudioSP: 5.52 (Apple - installed 2020-05-15) iSightAudio: 7.7.3 (Apple - installed 2019-08-07) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Webex Meetings (? - installed 2019-03-13) 3rd Party Preference Panes: Carbonite (Carbonite - installed 2020-02-22) Flash Player (Adobe Systems, Inc. - installed 2020-04-24) Java (? - installed 2019-04-10) Time Machine: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-05-15 08:20:50 Last local snapshot: 2020-05-15 08:20:50 Performance: System Load: 1.45 (1 min ago) 1.63 (5 min ago) 1.74 (15 min ago) Nominal I/O speed: 1.95 MB/s File system: 43.79 seconds Write speed: 76 MB/s Read speed: 76 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 4 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 24.82 % (?) EtreCheck 4.45 % (App Store) trustd 0.99 % (Apple) Spotify 0.38 % (Spotify) Dropbox 0.26 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 276 MB (App Store) Bluebeam Revu 235 MB (Bluebeam Software, Inc.) Dropbox 148 MB (Dropbox, Inc.) Microsoft Excel 147 MB (Microsoft Corporation) Microsoft Word 142 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 5 MB / 89 MB (?) Spotify 1010 KB / 207 KB (Spotify) Dropbox 361 KB / 693 KB (Dropbox, Inc.) com.apple.WebKit.Networking 390 KB / 456 KB (Apple) SystemUIServer 0 B / 128 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 20 MB Used RAM: 6.04 GB Cached files: 1.94 GB Available RAM: 1.96 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-28 Microsoft AutoUpdate 2020-05-01 XProtectPlistConfigData (2120) 2020-05-01 MRTConfigData (1.59) 2020-05-09 ARMDC Agent Installer 2020-05-12 Adobe Flash Player 2020-05-12 Microsoft OneNote for Mac 2020-05-12 Microsoft Excel for Mac 2020-05-13 Zoom (5.0.24030.0508) 2020-05-14 Microsoft PowerPoint for Mac 2020-05-14 Microsoft Word for Mac 2020-05-14 Adobe Acrobat DC (20.009.20063) 2020-05-15 Security Update 2020-002 (10.14.6) 2020-05-15 EtreCheck (5.5.5) Clean up: /Library/LaunchAgents/com.MyCouponsmart.agent.plist /Applications/MyCouponsmart/MyCouponsmart Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report