EtreCheckPro version: 6.8.10 (68077) Report generated: 2025-05-03 19:50:28 Download EtreCheckPro from https://etrecheck.com Runtime: 2:10 Performance: Excellent Problem: Other problem Description: Screen goes black and freezes when switching between 2 user screens an d I need to force quit computer and restart Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low disk space - This computer is running low on free hard drive space. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: Mac mini (2023) Status: Supported Mac mini Model: Mac14,3 Apple M2 (m2) CPU: 8-core 8 GB RAM - Not upgradeable Video Information: Apple M2 SE2717H/HX 1920 x 1080 Drives: disk0 - APPLE SSD AP0256Z 251.00 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express S.M.A.R.T. Details: 0% used, 8.95 TB written, 100% health, 74 unsafe shutdowns disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (516 KB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 245.11 GB disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (11.25 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.25 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (7.09 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.03 GB used) disk3s4 - Update (APFS) (2 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (181.68 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.84 GB used) disk2s2 - Update (APFS) (3 MB used) disk4 - WD Drive + 2686 5.00 TB External USB Up to 5 Gb/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 5.00 TB disk5 [APFS Virtual drive] 5.00 TB disk5s2 - R***************e (APFS) (189.96 GB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 507 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 507 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 516 KB Shared values Size: 524 MB Free: 507 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.25 GB Shared values Size: 245.11 GB Free: 43.93 GB Available: 113.15 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 7.09 GB Shared values Size: 245.11 GB Free: 43.93 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 2 MB Shared values Size: 245.11 GB Free: 43.93 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 181.68 GB Shared values Size: 245.11 GB Free: 43.93 GB Available: 113.15 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 245.11 GB Free: 43.93 GB disk5s2 - R***************e Filesystem: APFS Mount point: /Volumes/R***************e Encrypted Used: 189.96 GB Shared values Size: 5.00 TB Free: 4.81 TB USB: USB 3.1 bus Western Digital - WD Drive + 2686 USB 3.1 bus HD Pro Webcam C920 USB 3.1 bus Logitech - USB Receiver Logitech - USB Receiver Network: Interface en0: Ethernet Interface en4: Ethernet Adapter (en4) Interface en5: Ethernet Adapter (en5) Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax System Software: macOS Sequoia 15.4.1 (24E263) Installed 2025-04-24 Time since boot: About 9 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple and Malwarebytes Unsigned Files: Apps: 3 System Extensions: [Not Loaded] Malwarebytes Engine - version 5.4.1 (Malwarebytes Corporation - installed 2024-07-26) Application: /Applications/Malwarebytes.app - version 5.4.1 (Malwarebytes Corporation - installed 2024-07-26) Description: The Malwarebytes Engine extension manages your connection to the Malwarebytes VPN service. Kernel Extensions: /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (1.6) /Library/Extensions [Not Loaded] SmoothMouse.kext - com.cyberic.SmoothMouse (1.0.10 - SDK 10.8) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.6.2 - SDK 10.14) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.10.04) [Not Loaded] iavkfs.kext - com.pctools.iantivirus.kfs (1.0.1) Startup Items: AdobeVersionCue Path: /Library/StartupItems/AdobeVersionCue System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 195 Apple tasks [Running] 178 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 227 Apple tasks [Running] 200 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2025-03-21) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2025-03-21) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2024-07-26) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 743E628D-BCFA-4B57-9D66-C9B744E6F432.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2024-07-26) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2025-03-21) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2024-07-26) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent User Launch Agents: [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2025-05-03) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor [Not Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (Not signed - installed 2019-11-11) Command: /usr/bin/open -F -g -n '~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled User Login Items: [Not Loaded] CopyClipHelper (App Store - installed 2024-05-07) Modern Login Item /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app [Running] MessengerHelper (Meta Platforms, Inc. - installed 2025-03-12) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (Meta Platforms, Inc. - installed 2025-03-12) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2024-09-19) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] HP Device Monitor (HP Inc. - installed 2024-04-29) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2024-04-01) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-04-11) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-04-11) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 728 Apple apps 61 3rd party apps 38 x86-only apps 3 unsigned apps App Extensions: QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Desktop/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: iPhotoPhotocast: 7.0 (Apple - installed 2010-04-13) RL Secure Plug-In Layer: (? - installed 2016-11-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-11-11) AdobePDFViewer: 19.010.20099 (Adobe Systems, Inc. - installed 2019-11-11) o1dbrowserplugin: 5.38.6.0 (? - installed 2015-01-23) ImageStation Plug-in: 2.5 (b61) (? - installed 2007-11-05) Silverlight: 5.1.50428.0 (? - installed 2019-11-11) DirectorShockwave: 11.0.0r430 (? - installed 2008-04-17) Photo Center Plugin: Photo Center Plugin 1.1.2.2 (? - installed 2008-07-12) User Internet Plug-ins: RocketEngine: (?Not found!) UploadManager: (?Not found!) Audio Plug-ins: ACE: 11.1.4 (Rogue Amoeba Software, LLC - installed 2021-12-30) InstantOn: 11.1.4 (? - installed 2021-12-30) CoreMediaIO Plug-ins: LogiCapture: 1.1912.04.1 (Logitech Inc. - installed 2021-03-24) Backup: Time Machine information is limited without Full Disk Access Destinations: R***************e [Local] (Last used) 2 local snapshots Oldest local snapshot: 2025-05-01 23:56:15 Last local snapshot: 2025-05-03 08:54:20 Performance: System Load: 1.47 (1 min ago) 1.67 (5 min ago) 1.68 (15 min ago) Nominal I/O usage: 0.50 MB/s File system: 8.55 seconds Write speed: 1347 MB/s Read speed: 1396 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 7.52 % (Apple) EtreCheckPro 3.24 % (Etresoft, Inc.) kernel_task 3.23 % (Apple) ps (5) 1.50 % (Apple) com.apple.AppleUserHIDDrivers 0.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.14 GB (Etresoft, Inc.) AppleSpell 144 MB (Apple) NotificationCenter (2) 117 MB (Apple) Spotlight (2) 111 MB (Apple) NewsToday2 (2) 109 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 2 MB (Apple) rapportd 311 KB / 61 KB (Apple) netbiosd 144 KB / 33 KB (Apple) apsd 34 KB / 124 KB (Apple) trustd 63 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) runningboardd 1 (Apple) com.apple.AppleUserHIDDrivers 0 (Apple) opendirectoryd 0 (Apple) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 62 MB Used RAM: 5.73 GB Cached files: 2.21 GB Available RAM: 2.27 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update 2025-03-06 Adobe Acrobat Reader (25.001.20428) (25.001.20428) - Installer 2025-03-11 XProtectPlistConfigData (5290) - Software update 2025-03-11 XProtectCloudKitUpdate (5290) - XProtectUpdateService 2025-03-12 macOS 15.3.2 (15.3.2) - Software update 2025-03-12 RosettaUpdateAuto (1.0.0.0.1.1744447383) - Install on demand 2025-03-17 Adobe Acrobat Reader (25.001.20432) (25.001.20432) - Installer 2025-03-21 Adobe Acrobat (Continuous) (25.001.20438) - Installer 2025-03-25 XProtectCloudKitUpdate (5291) - XProtectUpdateService 2025-03-26 XProtectPlistConfigData (5291) - Software update 2025-04-02 XProtectCloudKitUpdate (5292) - XProtectUpdateService 2025-04-02 XProtectPlistConfigData (5292) - Software update 2025-04-09 XProtectCloudKitUpdate (5293) - XProtectUpdateService 2025-04-09 XProtectPlistConfigData (5293) - Software update 2025-04-16 XProtectCloudKitUpdate (5295) - XProtectUpdateService 2025-04-16 XProtectPlistConfigData (5295) - Software update 2025-04-17 Adobe Acrobat (25.001.20458) (25.001.20458) - Installer 2025-04-21 HP Smart (18.6.1) - App Store 2025-04-22 XProtectPlistConfigData (5296) - Software update 2025-04-23 XProtectCloudKitUpdate (5296) - XProtectUpdateService 2025-04-24 RosettaUpdateAuto (1.0.0.0.1.1744447383) - Install on demand 2025-04-24 macOS 15.4.1 (15.4.1) - Software update 2025-04-29 Adobe Acrobat (25.001.20476) (25.001.20476) - Installer Clean up: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app Executable not found Diagnostics Information (past 60 days): 2025-05-03 15:56:11 WindowServer Crash (34 times) First occurrence: 2025-04-26 09:24:41 Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2025-04-28 14:27:25 apfsd High CPU Use Executable: /usr/libexec/apfsd 2025-04-26 09:24:38 audiomxd High CPU Use Executable: /usr/libexec/audiomxd End of report