EtreCheckPro version: 6.5.1 (6F003) Report generated: 2023-10-27 08:32:15 Download EtreCheckPro from https://etrecheck.com Runtime: 4:26 Performance: Good Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Hard drive too slow - The hard drive in this computer is too slow. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 32 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 575 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - P************** - Data (APFS) [APFS Virtual drive] (Shared - 2.04 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 2.10 GB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 (APFS) [APFS Container] (Shared - 9.18 GB used) disk2s5s1 - P************c (APFS) [APFS Snapshot] (Shared - 9.18 GB used) disk2s6 - Update (APFS) (Shared - 8 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - P************** - Data (APFS) [APFS Virtual drive] (Shared - 2.04 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 2.10 GB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 (APFS) [APFS Container] (Shared - 9.18 GB used) disk2s5s1 - P************c (APFS) [APFS Snapshot] (Shared - 9.18 GB used) disk2s6 - Update (APFS) (Shared - 8 MB used) disk4 - WD My Passport 25E2 2.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - M*****************s (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB Mounted Volumes: disk2s1 - P************** - Data [APFS Virtual drive] 2.12 TB (Shared - 2.04 TB used, 326.99 GB available, 60.30 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 2.12 TB (Shared - 2.10 GB used, 60.30 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 2.12 TB (Shared - 1 MB used, 60.30 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - P************c [APFS Snapshot] 2.12 TB (Shared - 9.18 GB used, 326.99 GB available, 60.30 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 2.12 TB (Shared - 8 MB used, 60.30 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled System Software: 13.6.1 13.6.1 (22G313) Time since boot: About 14 hours Notifications: EtreCheckPro.app 3 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/Apple/System/Library/LaunchDaemons/com.apple.dt.RemotePairingDataVaultHelper.plist Executable: /Library/Apple/System/Library/PrivateFrameworks/RemotePairing.framework/Versions/A/Resources/bin/RemotePairingDataVaultHelper Launchd: ~/Library/LaunchAgents/com.samsung.portablessd.mon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.motive.alertDetectorHost.plist Executable: /Library/Application Support/ATT/8.4.1.12/bin/Alert Detector.app/Contents/MacOS/Alert Detector Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.motive.systemDaemon.plist Executable: /Library/Application Support/ATT/8.4.1.12/launchd/launchSystemDaemon.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lexar.IRInstaller.plist Executable: /Library/PrivilegedHelperTools/com.lexar.IRInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.srib.pssddaemon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd Apps: 26 Old Applications: 294 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] iGrabber.kext - com.echofx.igrabber.driver.classicnoseize (1.4.0) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.2.7) [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (Dropbox, Inc., 1.10.3 - SDK 10.14) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.2.1 - SDK 10.8) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (2.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.10.04) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (Samsung Electronics, 1.5.03 - SDK 10.7) [Not Loaded] SamsungPortableSSDDriverX.kext - com.samsung.portablessd.driverX (Samsung Electronics, 1.5.09 - SDK 10.12) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.2.0w4) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9) ~/Library/Services/ToastIt.service/Contents/MacOS [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) Startup Items: WDBMService Path: /Library/StartupItems/WDBMService ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 177 Apple tasks [Running] 174 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 177 Apple tasks [Running] 191 Apple tasks Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 0 - installed ) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-09-18) [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2023-07-22) [Loaded] com.lexar.IRInstaller.plist (? 0 - installed ) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed ) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-10-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-11) [Running] com.motive.systemDaemon.plist (? 0 - installed ) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2021-07-25) [Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2020-09-05) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-13) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-09-18) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-09-28) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2020-09-13) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-07-24) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2023-08-09) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-01-08) [Loaded] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-01-08) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-07-22) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-07-22) [Other] com.hp.help.tocgenerator.plist (? 0 - installed ) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-10-16) [Running] com.motive.alertDetectorHost.plist (? df8b8cd5 - installed 2014-10-22) [Other] com.wdc.WD-Discovery.plist (? 61ae7c00 - installed 2020-12-09) [Running] com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-07-01) [Other] com.wdc.WDTrashObserver.plist (? fce4d9b2 - installed 2020-12-09) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-13) [Other] com.adobe.ARM.***.plist (? 0 - installed 2010-01-09) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-09-14) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-05-27) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-05-27) [Not Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-25) [Not Loaded] com.samsung.portablessd.mon.plist (? 0 - installed 2020-06-04) [Running] com.srib.pssddaemon.plist (? 0 - installed 2020-06-04) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2023-10-19) Application /Applications/Dropbox.app [Not Loaded] Evernote Helper (Evernote - installed 2022-10-09) Modern Login Item /Applications/Evernote (116546).app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2022-10-09) Modern Login Item /Applications/Evernote (116546).app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-02-22) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Google Drive (Google LLC - installed 2023-10-25) Application /Applications/Google Drive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-10-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-10-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] SEE Finance 2 (Scimonoce Software LLC - installed 2019-01-17) Application /Applications/SEE Finance 2.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-09-06) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-09-06) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-09-18) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-12-09) CoreMediaIO Plug-ins: LUMIXWebcam: 0.9.0 (Panasonic Corporation - installed 2020-09-18) Backup: Skip System Files: No Auto backup: No Destinations: M*************e [Local] (Last used) Total size: 4.00 TB Total number of backups: 5 Oldest backup: 2020-12-09 23:42:59 Last backup: 2023-10-12 11:52:56 One local snapshot Oldest local snapshot: 2023-10-12 10:23:30 Last local snapshot: 2023-10-12 10:23:30 Performance: System Load: 1.95 (1 min ago) 2.29 (5 min ago) 2.07 (15 min ago) Nominal I/O speed: 7.37 MB/s File system: 20.52 seconds Write speed: 47 MB/s Read speed: 151 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 14 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WD Drive Agent 93.56 % (Western Digital Corporation Branded Products Group) com.apple.appkit.xpc.openAndSavePanelService (3) 56.95 % (Apple) MTLCompilerService (32) 49.33 % (Apple) Safari 41.77 % (Apple) Mail 22.86 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (32) 2.80 GB (Apple) EtreCheckPro 1.10 GB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 787 MB (Adobe Inc.) Dropbox (3) 596 MB (Dropbox, Inc.) Mail 480 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 68 MB / 978 KB (Apple) mDNSResponder 2 MB / 910 KB (Apple) Dropbox 260 KB / 235 KB (Dropbox, Inc.) com.apple.WebKit.Networking 353 KB / 26 KB (Apple) cloudd 340 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WD Drive Agent 41 (Western Digital Corporation Branded Products Group) Mail 17 (Apple) com.apple.WebKit.Networking 9 (Apple) com.apple.WebKit.Networking 3 (Apple) WindowServer 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 6.24 GB Used RAM: 11.98 GB Cached files: 13.78 GB Available RAM: 20.02 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-09-13 Kindle Classic (1.40.2) 2023-09-21 Pages (13.2) 2023-09-21 Numbers (13.2) 2023-09-21 Keynote (13.2) 2023-10-05 iMovie (10.3.10) 2023-10-10 Microsoft Excel (16.78.23100802) 2023-10-10 Microsoft OneNote (16.78.23100802) 2023-10-10 Microsoft PowerPoint (16.78.23100802) 2023-10-16 Microsoft AutoUpdate (4.64.23100802) 2023-10-16 Microsoft Word (16.78.23100802) 2023-10-20 Microsoft Office Licensing Helper (0) 2023-10-21 EPSON Software Updater (2.6.3) 2023-10-22 macOS 13.5.1 (13.5.1) 2023-10-24 Microsoft Outlook (16.78.23102103) 2023-10-25 Google Drive (1.3.18.216) 2023-10-25 PDF Reader Pro Lite (2.9.9) 2023-10-26 XProtectPayloads (118) 2023-10-26 XProtectPlistConfigData (2174) 2023-10-26 Safari (17.1) 2023-10-26 macOS 13.6.1 (13.6.1) Clean up: /Library/LaunchAgents/com.hp.help.tocgenerator.plist /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found /Library/LaunchAgents/com.wdc.WDTrashObserver.plist /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver Executable not found /Library/LaunchAgents/com.wdc.WD-Discovery.plist /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery Executable not found Diagnostics Information (past 7-30 days): 2023-10-27 02:31:31 WD Drive Agent.app - High CPU Use (2 times) Executable: /Library/Application Support/WD Drive Agent/WD Drive Agent.app 2023-10-26 19:30:46 Notes.app - High CPU Use Executable: /System/Applications/Notes.app 2023-10-26 09:50:55 Safari.app - High CPU Use (8 times) Executable: /Volumes/VOLUME/*/Safari.app End of report EtreCheckPro version: 6.5.1 (6F003) Report generated: 2023-10-27 08:32:15 Download EtreCheckPro from https://etrecheck.com Runtime: 4:26 Performance: Good Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Hard drive too slow - The hard drive in this computer is too slow. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 32 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 575 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - P************** - Data (APFS) [APFS Virtual drive] (Shared - 2.04 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 2.10 GB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 (APFS) [APFS Container] (Shared - 9.18 GB used) disk2s5s1 - P************c (APFS) [APFS Snapshot] (Shared - 9.18 GB used) disk2s6 - Update (APFS) (Shared - 8 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - P************** - Data (APFS) [APFS Virtual drive] (Shared - 2.04 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 2.10 GB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 (APFS) [APFS Container] (Shared - 9.18 GB used) disk2s5s1 - P************c (APFS) [APFS Snapshot] (Shared - 9.18 GB used) disk2s6 - Update (APFS) (Shared - 8 MB used) disk4 - WD My Passport 25E2 2.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - M*****************s (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB Mounted Volumes: disk2s1 - P************** - Data [APFS Virtual drive] 2.12 TB (Shared - 2.04 TB used, 326.99 GB available, 60.30 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 2.12 TB (Shared - 2.10 GB used, 60.30 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 2.12 TB (Shared - 1 MB used, 60.30 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - P************c [APFS Snapshot] 2.12 TB (Shared - 9.18 GB used, 326.99 GB available, 60.30 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 2.12 TB (Shared - 8 MB used, 60.30 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled System Software: 13.6.1 13.6.1 (22G313) Time since boot: About 14 hours Notifications: EtreCheckPro.app 3 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/Apple/System/Library/LaunchDaemons/com.apple.dt.RemotePairingDataVaultHelper.plist Executable: /Library/Apple/System/Library/PrivateFrameworks/RemotePairing.framework/Versions/A/Resources/bin/RemotePairingDataVaultHelper Launchd: ~/Library/LaunchAgents/com.samsung.portablessd.mon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.motive.alertDetectorHost.plist Executable: /Library/Application Support/ATT/8.4.1.12/bin/Alert Detector.app/Contents/MacOS/Alert Detector Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.motive.systemDaemon.plist Executable: /Library/Application Support/ATT/8.4.1.12/launchd/launchSystemDaemon.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lexar.IRInstaller.plist Executable: /Library/PrivilegedHelperTools/com.lexar.IRInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.srib.pssddaemon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd Apps: 26 Old Applications: 294 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] iGrabber.kext - com.echofx.igrabber.driver.classicnoseize (1.4.0) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.2.7) [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (Dropbox, Inc., 1.10.3 - SDK 10.14) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.2.1 - SDK 10.8) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (2.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.10.04) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (Samsung Electronics, 1.5.03 - SDK 10.7) [Not Loaded] SamsungPortableSSDDriverX.kext - com.samsung.portablessd.driverX (Samsung Electronics, 1.5.09 - SDK 10.12) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.2.0w4) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9) ~/Library/Services/ToastIt.service/Contents/MacOS [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) Startup Items: WDBMService Path: /Library/StartupItems/WDBMService ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 177 Apple tasks [Running] 174 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 177 Apple tasks [Running] 191 Apple tasks Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 0 - installed ) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-09-18) [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2023-07-22) [Loaded] com.lexar.IRInstaller.plist (? 0 - installed ) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed ) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-10-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-11) [Running] com.motive.systemDaemon.plist (? 0 - installed ) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2021-07-25) [Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2020-09-05) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-13) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-09-18) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-09-28) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2020-09-13) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-07-24) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2023-08-09) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-01-08) [Loaded] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-01-08) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-07-22) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-07-22) [Other] com.hp.help.tocgenerator.plist (? 0 - installed ) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-10-20) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-10-16) [Running] com.motive.alertDetectorHost.plist (? df8b8cd5 - installed 2014-10-22) [Other] com.wdc.WD-Discovery.plist (? 61ae7c00 - installed 2020-12-09) [Running] com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-07-01) [Other] com.wdc.WDTrashObserver.plist (? fce4d9b2 - installed 2020-12-09) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-13) [Other] com.adobe.ARM.***.plist (? 0 - installed 2010-01-09) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-22) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-09-14) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-05-27) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-05-27) [Not Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-25) [Not Loaded] com.samsung.portablessd.mon.plist (? 0 - installed 2020-06-04) [Running] com.srib.pssddaemon.plist (? 0 - installed 2020-06-04) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2023-10-19) Application /Applications/Dropbox.app [Not Loaded] Evernote Helper (Evernote - installed 2022-10-09) Modern Login Item /Applications/Evernote (116546).app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2022-10-09) Modern Login Item /Applications/Evernote (116546).app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-02-22) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Google Drive (Google LLC - installed 2023-10-25) Application /Applications/Google Drive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-10-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-10-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] SEE Finance 2 (Scimonoce Software LLC - installed 2019-01-17) Application /Applications/SEE Finance 2.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-09-06) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-09-06) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-09-18) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-12-09) CoreMediaIO Plug-ins: LUMIXWebcam: 0.9.0 (Panasonic Corporation - installed 2020-09-18) Backup: Skip System Files: No Auto backup: No Destinations: M*************e [Local] (Last used) Total size: 4.00 TB Total number of backups: 5 Oldest backup: 2020-12-09 23:42:59 Last backup: 2023-10-12 11:52:56 One local snapshot Oldest local snapshot: 2023-10-12 10:23:30 Last local snapshot: 2023-10-12 10:23:30 Performance: System Load: 1.95 (1 min ago) 2.29 (5 min ago) 2.07 (15 min ago) Nominal I/O speed: 7.37 MB/s File system: 20.52 seconds Write speed: 47 MB/s Read speed: 151 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 14 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WD Drive Agent 93.56 % (Western Digital Corporation Branded Products Group) com.apple.appkit.xpc.openAndSavePanelService (3) 56.95 % (Apple) MTLCompilerService (32) 49.33 % (Apple) Safari 41.77 % (Apple) Mail 22.86 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (32) 2.80 GB (Apple) EtreCheckPro 1.10 GB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 787 MB (Adobe Inc.) Dropbox (3) 596 MB (Dropbox, Inc.) Mail 480 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 68 MB / 978 KB (Apple) mDNSResponder 2 MB / 910 KB (Apple) Dropbox 260 KB / 235 KB (Dropbox, Inc.) com.apple.WebKit.Networking 353 KB / 26 KB (Apple) cloudd 340 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WD Drive Agent 41 (Western Digital Corporation Branded Products Group) Mail 17 (Apple) com.apple.WebKit.Networking 9 (Apple) com.apple.WebKit.Networking 3 (Apple) WindowServer 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 6.24 GB Used RAM: 11.98 GB Cached files: 13.78 GB Available RAM: 20.02 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-09-13 Kindle Classic (1.40.2) 2023-09-21 Pages (13.2) 2023-09-21 Numbers (13.2) 2023-09-21 Keynote (13.2) 2023-10-05 iMovie (10.3.10) 2023-10-10 Microsoft Excel (16.78.23100802) 2023-10-10 Microsoft OneNote (16.78.23100802) 2023-10-10 Microsoft PowerPoint (16.78.23100802) 2023-10-16 Microsoft AutoUpdate (4.64.23100802) 2023-10-16 Microsoft Word (16.78.23100802) 2023-10-20 Microsoft Office Licensing Helper (0) 2023-10-21 EPSON Software Updater (2.6.3) 2023-10-22 macOS 13.5.1 (13.5.1) 2023-10-24 Microsoft Outlook (16.78.23102103) 2023-10-25 Google Drive (1.3.18.216) 2023-10-25 PDF Reader Pro Lite (2.9.9) 2023-10-26 XProtectPayloads (118) 2023-10-26 XProtectPlistConfigData (2174) 2023-10-26 Safari (17.1) 2023-10-26 macOS 13.6.1 (13.6.1) Clean up: /Library/LaunchAgents/com.hp.help.tocgenerator.plist /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found /Library/LaunchAgents/com.wdc.WDTrashObserver.plist /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver Executable not found /Library/LaunchAgents/com.wdc.WD-Discovery.plist /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery Executable not found Diagnostics Information (past 7-30 days): 2023-10-27 02:31:31 WD Drive Agent.app - High CPU Use (2 times) Executable: /Library/Application Support/WD Drive Agent/WD Drive Agent.app 2023-10-26 19:30:46 Notes.app - High CPU Use Executable: /System/Applications/Notes.app 2023-10-26 09:50:55 Safari.app - High CPU Use (8 times) Executable: /Volumes/VOLUME/*/Safari.app End of report