EtreCheckPro version: 6.5.3 (6F011) Report generated: 2021-10-25 23:23:01 Download EtreCheckPro from https://etrecheck.com Runtime: 2:53 Performance: Excellent Problem: Computer is restarting Description: Just installed Monterey on Mac Air, computer keeps restarting on its o wn. Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.2 GHz Quad-Core Intel Core i7 (i7-1060NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 25 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.69 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.69 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 168.32 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 624 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 4 MB used) disk2 - WD easystore 2648 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T************2 (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (401.51 GB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 499.96 GB (Shared - 15.69 GB used, 332.21 GB available, 314.07 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 168.32 GB used, 332.21 GB available, 314.07 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 499.96 GB (Shared - 624 MB used, 314.07 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 499.96 GB (Shared - 20 KB used, 314.07 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 499.96 GB (Shared - 4 MB used, 314.07 GB free) APFS Mount point: /System/Volumes/Update disk2s2 - T************2 2.00 TB (401.51 GB used, 1.60 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T************2 Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: iPhone Interface bridge0: Thunderbolt Bridge Interface en4: Thunderbolt Ethernet Screen sharing: Enabled System Software: macOS Monterey 12.0.1 (21A559) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Screen sharing: Enabled Old Applications: 4 x86-only apps Startup Items: Support.com_Nexus Path: /Library/StartupItems/Support.com_Nexus System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 199 Apple tasks [Running] 140 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 203 Apple tasks [Running] 131 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-05-11) Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-08-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-10-12) [Not Loaded] com.support.com.Nexusd.plist (? 602fee69 - installed 2019-10-02) [Other] com.support.com.Nexussrvd.plist (? d61dee82 - installed 2019-10-02) [Other] com.support.com.ScreenCapturesrvd.plist (? 6e1ac90f - installed 2019-10-02) User Launch Agents: [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2021-01-07) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-08-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-08-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Safari (Apple - installed 2021-10-17) Application /Applications/Safari.app [Running] Mail (Apple - installed 2021-10-17) Application /System/Applications/Mail.app Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-11-23) Backup: Auto backup: Yes Destinations: T************2 [Local] (Last used) Total size: 2.00 TB Total number of backups: 91 Oldest backup: 2020-10-10 22:06:47 Last backup: 2021-10-25 18:46:16 18 local snapshots Oldest local snapshot: 2021-10-24 22:44:13 Last local snapshot: 2021-10-25 22:38:09 Performance: System Load: 6.81 (1 min ago) 6.03 (5 min ago) 3.16 (15 min ago) Nominal I/O speed: 0.35 MB/s File system: 15.97 seconds Write speed: 1403 MB/s Read speed: 1227 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 30 % Idle: 62 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mds_stores 168.78 % (Apple) WindowServer 16.18 % (Apple) EtreCheckPro 13.68 % (Etresoft, Inc.) kernel_task 4.12 % (Apple) bluetoothd 0.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 628 MB (Etresoft, Inc.) MTLCompilerService (12) 420 MB (Apple) com.apple.WebKit.WebContent (4) 300 MB (Apple) kernel_task 193 MB (Apple) mds_stores 164 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 2 KB / 9 MB (Apple) biometrickitd 81 KB / 104 KB (Apple) mDNSResponder 78 KB / 68 KB (Apple) Mail 55 KB / 32 KB (Apple) corekdld 293 B / 27 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 9 (Apple) launchd 1 (Apple) bluetoothd 0 (Apple) logd 0 (Apple) airportd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.77 GB Used RAM: 4.58 GB Cached files: 3.64 GB Available RAM: 11.42 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-09-02 macOS 11.5.2 (11.5.2) 2021-09-09 Zoom (5.7.6.1320) 2021-09-14 macOS 11.6 (11.6) 2021-09-14 MRTConfigData (1.84) 2021-09-20 Safari (15.0) 2021-09-25 XProtectPlistConfigData (2151) 2021-09-30 Device Support Update (1.0.0.0.1.1632960232) 2021-10-07 Keynote (11.2) 2021-10-07 Numbers (11.2) 2021-10-07 Pages (11.2) 2021-10-12 Microsoft AutoUpdate (4.40.21101001) 2021-10-12 Microsoft Excel (16.54.21101001) 2021-10-12 Microsoft OneNote (16.54.21101001) 2021-10-12 Microsoft PowerPoint (16.54.21101001) 2021-10-12 Microsoft Word (16.54.21101001) 2021-10-19 GarageBand (10.4.4) 2021-10-19 iMovie (10.3.0) 2021-10-25 macOS Monterey (12.0.1) 2021-10-25 macOS 12.0.1 (12.0.1) 2021-10-25 Core Services Application Configuration Data 12.0 (120.72) Clean up: /Library/LaunchAgents/com.support.com.Nexusd.plist /Library/Support.com_Nexus/ssrangsrv Executable not found /Library/LaunchAgents/com.support.com.Nexussrvd.plist /Library/Support.com_Nexus/ssrangsrv Executable not found /Library/LaunchAgents/com.support.com.ScreenCapturesrvd.plist /Library/Support.com_Nexus/ScreenCapture Executable not found Diagnostics Information (past 7-30 days): 2021-10-25 22:35:22 com.apple.quicklook.ThumbnailsAgent High CPU Use Executable: /System/Library/Frameworks/QuickLookThumbnailing.framework/Support/com.apple.quicklook.ThumbnailsAgent 2021-10-25 20:52:22 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-10-25 11:10:52 com.apple.WebKit.WebContent High CPU Use (3 times) Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-10-19 12:32:14 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2021-10-19 11:32:55 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd End of report