EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-07-01 20:31:20 Download EtreCheckPro from https://etrecheck.com Runtime: 6:47 Performance: Below Average Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2019) Status: Supported MacBook Air Model: MacBookAir8,2 1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 600 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 4% used, 29.09 TB written, 100% health, 142 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (11.13 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.13 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (188.54 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (4.21 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s5 - VM (APFS) [APFS VM] (2.15 GB used) disk1s6 - Update (APFS) (67 MB used) Mounted Volumes: disk1s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Used: 11.13 GB Shared values Size: 250.69 GB Free: 43.21 GB Available: 112.54 GB disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.13 GB Shared values Size: 250.69 GB Free: 43.21 GB Available: 112.54 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 188.54 GB Shared values Size: 250.69 GB Free: 43.21 GB Available: 112.54 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.21 GB Shared values Size: 250.69 GB Free: 43.21 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 250.69 GB Free: 43.21 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 67 MB Shared values Size: 250.69 GB Free: 43.21 GB Available: 112.54 GB USB: USB 3.1 bus USB 3.0 bus T2Bus Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Sonoma 14.7.5 (23H527) Installed 2025-04-22 Time since boot: About 12 days Notifications: FrontendAgent.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Kernel Extensions: /Library/Extensions [Loaded] SymXIPS.kext - com.symantec.SymXIPS (9.0.1 - SDK 10.10) [Not Loaded] SymInternetSecurity.kext - com.symantec.internetSecurity.kext (9.0.4 - SDK 10.10) [Not Loaded] SymIPS.kext - com.symantec.ips.kext (9.0.4 - SDK 10.10) [Not Loaded] NortonForMac.kext - com.symantec.nfm.kext (9.0.1 - SDK 10.10) System Launch Daemons: [Not Loaded] 42 Apple tasks [Loaded] 173 Apple tasks [Running] 185 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 183 Apple tasks [Running] 222 Apple tasks Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2024-07-31) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 21FC6149-1762-479A-A6DC-974973D82767.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2024-07-31) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-05-13) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-06-11) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-23) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-23) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2023-10-11) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Running] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/PostInstallHelpers/com.symantec.kexthelper [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-07-02) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2020-06-22) Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-07-02) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-07-02) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-07-02) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-06-11) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2024-07-31) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-05-13) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-06-11) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-23) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-06-11) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-06-11) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-05-28) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-08) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-08) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-02-04) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-02-04) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-06-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-06-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2025-05-20) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Applications: 653 Apple apps 80 3rd party apps 27 x86-only apps No unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 31.41 (1 min ago) 94.10 (5 min ago) 82.09 (15 min ago) Nominal I/O usage: 7.19 MB/s File system: 37.31 seconds Write speed: 353 MB/s Read speed: 1232 MB/s CPU Usage Snapshot: Type Overall System: 22 % User: 35 % Idle: 43 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) ApplicationsStorageExtension 54.20 % (Apple) TrashStorageExtension 36.52 % (Apple) Storage 27.50 % (Apple) WindowServer 24.04 % (Apple) StorageManagementService 21.54 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 734 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (9) 560 MB (Google LLC) com.apple.quicklook.ThumbnailsAgent 278 MB (Apple) MTLCompilerService (19) 224 MB (Apple) kernel_task 169 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 89 MB / 61 MB (Apple) nsurlsessiond 20 KB / 16 MB (Apple) apsd 6 MB / 8 MB (Apple) netbiosd 3 MB / 96 KB (Apple) softwareupdated 2 MB / 40 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Finder 14 (Apple) WindowServer 11 (Apple) ApplicationsStorageExtension 8 (Apple) DesktopServicesH 8 (Not signed) fseventsd 5 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 18 MB Used RAM: 5.86 GB Cached files: 2.13 GB Available RAM: 2.14 GB Swap Used: 641 MB Software Installs (past 60 days): Install Date Name (Version) 2025-05-02 Adobe Acrobat (25.001.20476) (25.001.20476) - Installer 2025-05-02 Microsoft Outlook (16.98.25061520) - Installer 2025-05-02 Microsoft Word (16.98.25060824) - Installer 2025-05-20 Microsoft OneDrive (25.91.512) - Installer 2025-05-20 Microsoft Excel (16.98.25060824) - Installer 2025-05-20 Microsoft OneNote (16.98.25060824) - Installer 2025-05-20 Microsoft Outlook (16.98.25061520) - Installer 2025-05-20 Microsoft PowerPoint (16.98.25060824) - Installer 2025-05-20 Microsoft Word (16.98.25060824) - Installer 2025-05-20 XProtectPlistConfigData (5297) - Software update 2025-05-20 Microsoft Outlook (16.98.25061520) - Installer 2025-05-21 Microsoft Word (16.98.25060824) - Installer 2025-05-28 Microsoft OneDrive (25.91.512) - Installer 2025-05-28 Microsoft Excel (16.98.25060824) - Installer 2025-05-28 Microsoft PowerPoint (16.98.25060824) - Installer 2025-05-28 Microsoft Outlook (16.98.25061520) - Installer 2025-05-28 Microsoft Word (16.98.25060824) - Installer 2025-05-28 XProtectPlistConfigData (5298) - Software update 2025-06-06 XProtectPlistConfigData (5299) - Software update 2025-06-10 Adobe Acrobat (25.001.20529) (25.001.20529) - Installer 2025-06-10 XProtectPlistConfigData (5300) - Software update 2025-06-11 Microsoft Excel (16.98.25060824) - Installer 2025-06-11 Microsoft OneNote (16.98.25060824) - Installer 2025-06-11 Microsoft Outlook (16.98.25061520) - Installer 2025-06-11 Microsoft PowerPoint (16.98.25060824) - Installer 2025-06-11 Microsoft Word (16.98.25060824) - Installer 2025-06-11 Microsoft OneDrive (25.91.512) - Installer 2025-06-11 Zoom Workplace (6.4.12.56699) - Installer 2025-06-25 Microsoft Outlook (16.98.25061520) - Installer Diagnostics Information (past 60 days): End of report